Case List on Mobile

See and manage your open cases.

Procedure

  1. On the Overview page, the Cases panel displays cases that need your attention. Select the section header to enter the Case List page.
  2. Select either My Cases (cases you reported) or All Cases (that you are authorized to see). By default, the case list is sorted by last update date and time with the most recently updated case at the top. You can revert this order using Sort.
  3. To filter the Case List:
    1. Select the Filter. 
    2. Tap the filter conditions Status, Priority, or System you want to apply to the list.
    3. For each filter criteria multiple values can be chosen. In the System filter, you can search for system IDs, system names, or a system's technical key.
    4. The Apply button shows the number of results. Tap Apply to filter the case list by the select criteria, tap Reset to reset the filter settings, or tap outside the Filter area to return to the unfiltered list.
  4. You can save your personal filter criteria for future re-use:
    1. After selecting the filter values, move the Save Filter as Personal View slider to the ON position. Then tap the Apply button.
      A new Personal Case list is displayed on the first tab which is filtered by your selected criteria.
      The personalized view is generated based on where you created the Personal View. For example, if you are on the My Cases view, then the Personalized Cases view will be generated based on the My Cases as default. 
    2. Switch between My Cases and All Cases by opening the filter and clicking Switch.
    3. To delete your saved view, tap the Filter, then move the Save Filter as Personal View slider to the OFF position.

Case Details Page

To manage a case, tap the respective item in the Case List to enter the Case Detail page.
  1. The header shows the case number and title, its priority, and the case status. Click Copy next to the case number to copy the case number to the clipboard.
  2. Tap on Details in the case header to see further case details. The page has the following tabs:
    1. Tap  Details to find administrative data like the affected system, the technical installation and customer number it belongs to, information about potential data processing restrictions, and the component the case has been assigned to so it gets routed to the correct team of SAP experts.
    2. Tap Solutions to find a list of SAP Notes and Knowledge Base Articles (KBAs) that may help you resolve the issue.
    3. Tap Attachments to see the list of files attached to the case.
  3. Under the header, you can refer to your previous conversation with SAP Support.
  4.  You can type a message to SAP Support into the input field at the bottom of the page.
  5. To upload an attachment, tap Add to add a screenshot, a file, or a photo to your message. Images uploaded as attachments to cases are subject to a file size limit of 100 MB.
  6. When you are ready to send your message to SAP, tap Send.

SAP for Me iOS Widget

With the widget, you can check  your open cases without opening the app. This feature is only currently supported on iOS.

You can view the total number of open cases on the widget, as well as the details of the top 3 open cases, including the Title, Status, and Date.

If you have not enabled the Save filter as Personal View toggle in the case list filter within the app, the widget will display the open case from My Cases in the app's case list as default.

If you have enabled the Save filter Personal View toggle in the case list filter,the widget will show open cases that match your personal view filters.

If there are no open cases that match the filter, the widget will display an empty view.

Tapping the widget will take you directly to the app's case list page.

If you switch users or log in with a new account in the app, the widget will automatically refresh to display the open cases of the current logged-in user.

If no user is logged in, the widget will not display any data.