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SAP Business One customers with a valid maintenance contract benefit from:
- 24x7 support for critical issues
- Single access point for support tasks via the support Launchpad for SAP Business One
- Automation and proactive support tools such as remote support platform for SAP Business One
- Software upgrades and updates
- Knowledge transfer
Get Support
Use the Support Launchpad for SAP Business One to request support from your partner, or visit the Launchpad page.
Important Tasks
Support Launchpad for SAP Business One
Create a case, search for SAP Notes, KBA's and Guided Answers, request license keys, maintain your S-Users and systems, and much more.
The Support Launchpad for SAP Business One provides a seamless support experience for SAP Business One Customers, with consolidated access to support resources in a single, intuitive interface.
Remote Support Platform (RSP) for SAP Business One
Protect your SAP Business One installation with Remote Support Platform (RSP) for SAP Business One.
RSP proactively monitors the health status and integrity of customer databases, and allows an automatic healing of a database.
RSP can send results to SAP and your partner, to allow proactive support and a more effective support process.
Maintenance & Release Family
Enhancements to the SAP Business One application may be delivered in major releases or feature deliveries.
SAP provides at least five (5) years of mainstream maintenance for an SAP Business One release family and related add-on software products.
Upgrades and Updates
All SAP Business One customers with a valid maintenance agreement are entitled to receive new versions and updates for free.
Support for SAP Business One Customers
SAP Business One is the entry-level and most affordable ERP application within SAP's portfolio of solutions and has proven successful for small businesses and subsidiaries of large organizations.
SAP Business One is sold, implemented, and supported by our partner network. The close interaction and collaboration between SAP and our channel partners allows best-in-class support.
Use the Support Launchpad for SAP Business One to request support from your partner or to request a license key.
Help & Resources
SAP Road Maps
Training
Access SAP Business One Training on SAP Learning Hub
Registration is open to the public and is free of charge. Note that all SAP partners have access to the Learning Hub via SAPPartnerEdge.com and don't need to register.
License Comparison Chart
SAP Business One License Comparison Chart
The license comparison chart details the access rights for the various SAP user licenses in the SAP Business One software.
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