SAP Business One Support

Together with our partner network, SAP delivers a superior standard support service to ensure continuity of your business operations.

SAP Business One customers with a valid maintenance contract benefit from:

  • 24x7 support for critical issues
  • Single access point for support tasks via the support Launchpad for SAP Business One
  • Automation and proactive support tools such as remote support platform for SAP Business One
  • Software upgrades and updates
  • Knowledge transfer

Get Support

Use the Support Launchpad for SAP Business One to request support from your partner, or visit the Launchpad page.

Important Tasks

Support Launchpad for SAP Business One

Create a case, search for SAP Notes, KBA's and Guided Answers, request license keys, maintain your S-Users and systems, and much more.

The Support Launchpad for SAP Business One provides a seamless support experience for SAP Business One Customers, with consolidated access to support resources in a single, intuitive interface.

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Remote Support Platform (RSP) for SAP Business One

Protect your SAP Business One installation with Remote Support Platform (RSP) for SAP Business One.

RSP proactively monitors the health status and integrity of customer databases, and allows an automatic healing of a database.

RSP can send results to SAP and your partner, to allow proactive support and a more effective support process.

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Maintenance & Release Family

Enhancements to the SAP Business One application may be delivered in major releases or feature deliveries.

SAP provides at least five (5) years of mainstream maintenance for an SAP Business One release family and related add-on software products.

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Upgrades and Updates

All SAP Business One customers with a valid maintenance agreement are entitled to receive new versions and updates for free.

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Support for SAP Business One Customers

SAP Business One is the entry-level and most affordable ERP application within SAP's portfolio of solutions and has proven successful for small businesses and subsidiaries of large organizations.

SAP Business One is sold, implemented, and supported by our partner network. The close interaction and collaboration between SAP and our channel partners allows best-in-class support.

Use the Support Launchpad for SAP Business One to request support from your partner or to request a license key. 

 

Help & Resources

SAP Road Maps

English (EN)

Documentation

Access SAP Business One documentation and supporting materials on SAP Help Portal

Training

Access SAP Business One Training on SAP Learning Hub

Registration is open to the public and is free of charge.  Note that all SAP partners have access to the Learning Hub via SAPPartnerEdge.com and don't need to register.

Supported Platforms

Platform Support Matrix for SAP Business One

Platform Support Matrix for SAP Business One, version for SAP HANA

Platform Support Matrix for SAP Business One Cloud

Platform Support Matrix for Integration Solutions

Hardware Requirements Guide for SAP Business One

License Comparison Chart

SAP Business One License Comparison Chart
The license comparison chart details the access rights for the various SAP user licenses in the SAP Business One software.

Related Links

Product Availability Matrix of SAP Business One Portfolio

SAP Business One Community

SAP Business One on sap.com

SAP Business One on SAPPartnerEdge.com (Partners only)

Follow SAP Business One