If you have issue to log on to the Support Launchpad for SAP Business One, please follow the recommendations below:
Instructions: Specify your S-user ID and press ‘Send'. A mail will instantly be sent to your S-user's registered email address with a direct link to “Reset your Password”.
2.Use SAP Passport (single sign on)
As a best practice, we recommend using SAP Passport (SSO) when visiting pages in SAP Support Portal or accessing support applications. Users running SSO (with a valid certificate) will enjoy a seamless login experience when visiting the Support Launchpad.
If you still need help to access the Support Launchpad for SAP Business One, please contact us.
SAP Business One customers and partners should always use the Support Launchpad for SAP Business One for all of their support activities.
SAP for Me shouldn't be used by SAP Business One customers and partners as different support processes apply to them.
Step-by-step guide: Request SAP Business One License Keys