SAP Learning Hub, edition for SAP Enterprise Support, is the SAP Enterprise Support Academy’s productive system. Before first use, you should sign up for access to the SAP Learning Hub.
After a phase-out period, Learning Studio, the academy’s former learning platform, was shut down in December 2017 and migrated to SAP Learning Hub, edition for SAP Enterprise Support.
SAP Learning Hub, edition for SAP Enterprise Support comprises all offerings of the SAP Enterprise Support Academy. SAP customers with any of the following maintenance agreements are eligible to access this edition, as it is part of their maintenance contract:
Currently it is not possible. While navigating within SAP Learning Hub, links shown in the address bar of your web browser are encrypted and will not work if copied or forwarded to others. Deep links to learning items in SAP Learning Hub, which you have received, can be distributed. S-User access required.
You will need an internet connection and a system that meets certain requirements.
Access to the support edition is part of the following maintenance agreements: SAP Enterprise Support, SAP Enterprise Support, Cloud Edition, or SAP Product Support for Large Enterprises (PSLE). As long as you stick to the contingent described in the Program Entitlement no additional costs arise.
To access the SAP Learning Hub, edition for SAP Enterprise Support, a one-time registration is required. As before, you need an s-user to authenticate yourself. The registration triggers an automatic eligibility check.
When accessing SAP Learning Hub, an automatic eligibility check is triggered. If your company is not or no longer eligible to use the SAP Enterprise Support Academy program, access is refused.
The EKT program belongs to the professional edition in SAP Learning Hub. For this edition users have to register separately. The early adopter care customers (and partners) will get a free-access code to the professional edition for three months, restricted to five of their employees.
The prerequisites for a scheduled offering are listed on the registration page for that scheduled offering in SAP Learning Hub, and also provided in the invitation email to participants.
You should fill in the participant survey received from SAP Learning Hub after completion.
You should subscribe to the SAP Enterprise Support Academy Update via https://www.sap.com/cmp/nl/enterprise-support-academy/index.html
Please refer to the Program Entitlement.
If a customer loses the eligibility to use the SAP Enterprise Support Academy program (e.g. due to termination of their maintenance agreement), access to the Learning Hub Support edition will be stopped.
For more information about eligibility, refer to the Program Entitlement.
EGI sessions consume 1 and AIE sessions 0.25 contingent days. MTE and self-paced learning is unlimited. Be aware that PSLE customers are not entitled to AIE sessions.
SAP Enterprise Support advisors can check for their customers.
No, pilot sessions are entitlement free.
Yes, there is no limitation. But pay attention to the time zones and language.
In general, 20 people.
Yes, and only one contingent day will be deducted.
This is a message generated by the system for contingent calculation check. You just need to confirm to complete EGI registration.
Access SAP Learning Hub briefly before the session. Choose Learning Content -> Continue. Under My Active Courses in the field Select All choose Select All -> mark Registrations. In the displayed list of your registrations choose the relevant course and click Join Virtual Session. Adobe connect opens. On the terms and conditions page choose OK, then the session opens.
For additional information, please see the relevant SAP Note.
Three participants are required.
The EGI portfolio is generally updated on a quarterly basis. You can usually expect the EGIs to be posted one month before the next quarter.
For EGI, one week prior to the session start date. From this time on:
For MTE, one day prior to the session.
In general, 300 people.
In SAP Learning Hub, there is no distinction between recordings and live sessions of the Meet the expert delivery format. To find recordings, please proceed as follows:
*If you choose Instructor-led -> Scheduled courses only, only the scheduled MTE sessions will be displayed.
Currently it is not yet recommended to use the filter option Subject Area, as work in this category is in progress.
As a one-on-one training, an AIE is limited to one customer. However, multiple employees of the same customer are welcome to participate.
Yes, however only the registered participant will be emailed the login details. He or she can forward them.
If you request a cancellation within at least three business days before the scheduled date, no contingent days will be lost.
MTE: Login details and calendar invites are sent directly after registration.
EGI: Login details and calendar invites are sent the week before the EGI starts, after the registration period is closed.
AIE: Login details and calendar invites are sent directly after registration.
All EGI sessions can be joined via dial-in or dial-out. When joining an EGI session, a pop-up window will prompt you with audio options. There will be two options:
The instructor will provide a direct telephone number the first day of the session.
You should contact the instructor directly. Instructors generally provide their contact information during the EGI session.
Use the Contact SAP Enterprise Support Academy button on the bottom right-side of the page.