SAP Enterprise Support Academy offers a wide range of educational training offerings, supporting different learning styles and needs, from ad hoc problem solving to structured, long-term knowledge acquisition.

For the full list of offerings and formats refer to the learning formats page(opens in new tab).

This is a multi-day remote session where participants learn how to complete a defined activity within their own SAP environment, and if necessary, receive direct guidance and support from the SAP expert.

More details about EGI(opens in new tab)

Access is included for SAP Enterprise Support and SAP Enterprise Support, cloud editions. A valid S-user ID is required for login and eligibility is checked when you sign in.

1. To get access and see the available offerings go to the exclusive area on the learning platform: SAP Enterprise Support Academy. 
2. Then click Sign-in. Eligibility will be checked automatically.

Should you have any questions regarding the S-user management reach out to your SAP contact if needed.

• You can access all SAP Enterprise Support Academy offerings through an exclusive area on SAP Learning: SAP Enterprise Support Academy. Please note that a valid S-user ID is required for login. Eligibility is checked when you sign in.
• For further details and information about the program itself take a look at the SAP Support Portal page(opens in new tab).
• If you want to stay informed about what's upcoming, latest news and trainings, make sure to subscribe for the monthly newsletter(opens in new tab).
• Join SAP Enterprise Support value map(opens in new tab)s for expert guidance.

Access is part of the following maintenance agreements: SAP Enterprise Support, SAP Enterprise Support, Cloud Edition, or SAP Product Support for Large Enterprises (PSLE). As long as you stick to the contingent described in the Program Entitlement no additional costs arise.

1. To access please go to the learning platform: SAP Enterprise Support Academy.
2. Be prepared to have your S-user ID ready. Eligibility is checked when you sign in. Should you have any questions regarding the S-user management reach out to your SAP contact if needed.
3. Start to explore and register for your favourite learning offerings.

When accessing SAP Learning, an automatic eligibility check is triggered. If your company is not or no longer eligible to use the SAP Enterprise Support Academy program, access is refused.

You will need an internet connection and a system that meets certain requirements.

For system, security and active scripting settings see the technical readiness checklist.(opens in new tab)

The application is available for iPhone, iPad, and Android devices.

You will need an internet connection and an audio device that meets certain requirements(opens in new tab).

Keyword search: the system searches for the keyword(s) in the title, ID, and description fields.

• The more specific you can make your search, the more precise the results will be. Using full keyword searches rather than partial words will bring back the most relevant results.
• The system will show you all available sessions according to your search term. 
• To further filter use the Access filter and select Enterprise Support. Then you will only get the learnings displayed that are part of SAP Enterprise Support Academy.

Various filter criteria are available on the navigation area of the catalog, to narrow down your search results. You can combine several filter criteria.

Access:
This refers to the specific access role you have. For our exclusive area it is called "Enterprise Support". By selecting "Enterprise Support" the filter will show you all courses that are available as part of the SAP Enterprise Support Academy program.

Content type:

We distinguish between live sessions and courses. You can select the filter for the sessions you want to have displayed.

• Live sessions: scheduled offerings, possibly blended with online content such as Expert-guided Implementation and Meet-the-Expert sessions.
• Courses: content that is available for launching on-demand, such as E-learnings or recordings from meet-the-expert sessions

Product category / Product:

Select the topic, product you want to learn more about

You are able to launch online courses from the search results or directly from 'My Learning List.

To start and complete an online course:

• Click the Start Learning button
• The online content structure page displays. An online course may contain one or more content objects, that display in the sequential order they should be completed.  
• When you have completed the learning, it will appear in the “My Learning List” and is removed from your In progress courses and added to your Completed list.
• Instead of Start Learning you can also Save for later by pushing the respective button. List course then will appear in your My Learning list under In progress.

To continue an online course that you previously started, but have not fully completed you have two options:

1. Search for the course in the search tab add click on Resume learning
2. Go to My Learning , In progress, select the course you are looking for, click on it and press the button Resume learning. 

The 'Save for Later' button is used to add the learning item to your learning plan, which can be found in the “My Learning” area.
After having pressed the button, you may then return to the learning item at a later time to consume the material.

Your learning history can be found in SAP Learning under “My Learning”. There simply go to “Activity” and “My learning list”. Here you can see three categories:

• Saved: learnings that you saved for future quick access
• In progress: which means that you started the session or course but did not complete yet
• Completed: the list of courses and sessions that you successfully completed

Please refer to the Program Entitlement.

If a customer loses the eligibility to use the SAP Enterprise Support Academy program (e.g. due to termination of their maintenance agreement), access Enterprise Support are will be stopped.

For more information about eligibility, refer to the Program Entitlement.

EGI sessions consume 1 day. MTE and self-paced learning is unlimited.

MTE stands for "Meet-the-Expert" which are virtual live sessions. Please feel free to reach out to the SAP Enterprise Support Academy team.

We have a full schedule of all upcoming live sessions. You can filter by topic, timezone and language and directly access the learning for registration from there.

Schedules for upcoming live sessions(opens in new tab)

Yes, there is no limitation. But pay attention to the time zones and language.

In general, 20 people.

Yes, and only one contingent day will be deducted.

No.

This is a message generated by the system for contingent calculation check. You just need to confirm to complete EGI registration.

Five participants are required.

The EGI portfolio is generally updated on a quarterly basis.  You can usually expect the EGIs to be posted one month before the next quarter.

 For EGI, one week prior to the session start date. From this time on:

• No more customers can register for the session
• Registered customers can no longer cancel their registration
• Registered customers will have one contingent day deducted

For MTE, 30 minutes prior to the session.

No.

Up to 1,000 people.

MTE recordings can be found in the list of upcoming live sessions:

SAP Enterprise Support Academy - Upcoming Live Sessions

No, pilot sessions are entitlement free.

MTE: Login details and calendar invites are sent directly after registration.

EGI: When you register for an EGI on the learning.sap.com platform, you will automatically receive a calendar invite with the Zoom links, for each day of the EGI.

The instructor will provide their contact details on the first day of the session.

Please refer to ZOOM - How to Guide for Participants, covering technical requirements, and how to join the session using Zoom communication software, which combines video conferencing, online meetings and mobile collaboration. Audio settings and specifications to consider are also included.

Access SAP Learning briefly before the session. Go to My Learnings. Select your virtual learning class in the displayed list of your registrations choose the relevant course.

Within 30 minutes prior the session, a Join Virtual Session button will appear. Click the button to join the session. On the terms and conditions page choose OK, then the session opens.

For additional information, please see the relevant SAP Note(opens in new tab).

Please feel free to reach out to the MTE session host, or the SAP Enterprise Support Academy team.

You should contact the instructor directly. Instructors generally provide their contact information during the EGI session.

To learn more about the SAP Enterprise Support Academy program please visit our Support Portal page (opens in new tab)

SAP Enterprise Support value maps - an empowerment and support program that provides simplification and acceleration of learning and utilization of support offerings.

SAP Enterprise Support value maps provide transparency of required efforts to complete the selected goals, and are designed to help you in adopting intelligent technologies, manage hybrid landscapes, and gain agility to focus your resources on innovation.

Value maps guide you through the knowledge, skills, and services needed to address your business challenges, enabling your company to lead in the experience economy.

• direct access to SAP experts
• interactive social collaboration forums
• accelerated learning and prescriptive guidance 

See the value map landing page on SAP Support Portal for a list of currently available value maps.

• To access value maps, a one-time registration is required. 
• Once the registration process is complete, you can access the value maps from the value maps landing page on SAP Support Portal, by clicking the 'Access Value Maps' button.
• Acceptance of the terms & conditions will be required.

You can subscribe to the monthly SAP Enterprise Support Academy newsletter via SAP Enterprise Support Academy newsletter. The newsletter keeps you informed about upcoming sessions, courses as well as latest information.

Please fill in the participant survey received after completion of the session. Your feedback is highly appreciated and will be evaluated afterwards.

Use the Contact SAP Enterprise Support Academy button on the bottom of the page.