System Monitoring

Overview

System Monitoring is a scenario in SAP Focused Run which belongs to the area of Application & System Monitoring. It provides permanent collection of the most important availability, configuration, exception and performance KPIs to monitor technical systems, instances, databases and hosts.

This scenario comprises several main applications:

  • System Monitoring
  • Template Maintenance
  • Advanced Configuration
  • Content Management

System Monitoring providing integration to the most of SAP Focused Run scenarios like:

  • Alert & Notification Management
  • Analytics & Intelligence
  • Root Cause Analysis
  • Operation Automation
  • Service Level Management

Scope

  • Monitoring of technical systems including their instances, databases and hosts 
  • Template based configuration with automatic and rule-based assignment during Simple System Integration.
    Standard Templates pre-defined by SAP can be copied and customized.
  • Display the status of managed objects and drill down to each single metric or event. Show the history of each metric in the Metric Monitor.
  • Automatic alert generation when thresholds are violated.

Target Group

  • System Administrators who want to monitor technical systems in the customer landscape.

Release Notes

SAP Focused Run 4.0 FP03

  • System Monitoring - Changes of Metric Monitor UI
    • forecast settings are moved to the Display Settings menu
    • the chosen resolution affects the output of the forecast period
    • introducing new forecast algorithm - AMTSA (Additive Model Time Series Analysis)
    • adding 'Rating' to the Display Settings
    • a 'Rating' can be switched between value and calculated rating for the bar charts
    • changing the default rating for the metrics of threshold type Heartbeat from value to calculated
  • Advanced Configuration - Enhancements of Custom Metric Management
    • cloning feature to allow a faster creation of similar metrics
    • introducing a comment field to track the changes
  • Advanced Configuration - Enhancements of Individual Maintenance
    • possibility to apply changes to multiple MO's
    • introducing a toggle to activate or deactivate a metric group.
    • displaying the default metric variant
    • introducing a flag to activate or deactivate a metric variant
  • Advanced Configuration - API for Individual Maintenance
    • allows to activate or deactivate alerts and metrics for a dedicated MO from the outside    
  • Template Maintenance
    • metric search inside a template - adding a search field on the "Metrics" tab
  • Monitoring Content
    • introducing the standard template and metrics for SAP Enqueue Replication Server                                            

SAP Focused Run 4.0 FP02

  • System Monitoring - Metric Viewer UI
    • display correct rating (blue, black or grey) from MAI instead of generic "unknown"
    • possibility to filter on blue (nothing to collect) and black (collection error) metrics 
    • fixing the display issue for "Last 24 hours" and "Last 30 days" timeframes
  • Advanced Configuration - Enhancements of Custom Metric Management
    • introduction of metric details page
      • review and customization of custom created metrics
      • deletion/copying and reconfiguration of metrics
      • comparison between different templates
    • possibility to create a new custom alert during metric creation wizard
  • Advanced Configuration - Manual Template Assignment/Custom Metric Management
    • adding the Related Links button to the Technical Details view 
      • context sensitive jump-in to the most relevant applications like System Monitoring, Directory Browser, etc.
  • Secure by default for ABAP monitored managed systems
    • automatic usage of https/http port for availability relevant metrics based on selected communication mode in the Simple System Integration
  • Generic template approach for all managed object types
    • possibility to assign an additional template ('Generic Product version' template) for managed objects like database, host, etc. 

SAP Focused Run 4.0 FP01

  • Renaming of System Monitoring - Individual Maintenance and Assignment tile to System Monitoring - Advanced Configuration 
  • Introduction of Custom Metric Management UI (as part of Advanced Configuration UI)
    • overview of all custom created metrics
    • new wizard for creating, copying and deleting custom metrics            
  • Monitoring Alerting Infrastructure - New Framework for MAI calculation engine
  • Monitoring UI.
    • Metric Monitor - possibility to switch from bar to line chart for already rated metrics with numeric values
    • Possibility to filter on additional attributes on Systems, Databases and Hosts view
    • Support of Cloud Connector HA Setup 
    • Showing the complete HA setup in the UI by accessing the secondary DB/shadow instance.

SAP Focused Run 4.0 SP00

  • MAI Aggregation Framework.
    • further enhancements and improvements
  • Monitoring Alerting Infrastructure.
    • Improvement of the Already Rated Threshold Type "Best of last N" logic. Only meaningful (non-grey) measurements are considered in the calculation
    • Improvements of the Heartbeat Metrics logic. For details please refer to SAP note 3229809
    • Supporting a best case rule for event type within the same Metric Group
  • Individual Maintenance UI.
    • enhanced scope - possibility to activate/deactivate alerts and single metrics
  • Monitoring UI.
    • Metric Monitor - now all metrics showing the value (original) rating independent from a threshold type. Remark: originally the metrics of already rated threshold type (including the "best of last N") were showing the calculated rating

  • Template Maintenance UI - Managed Objects.
    • possibility to jump-in context-sensitive to the Alerting Directory Browser.
    • link to the Application Log of the corresponding Setup Status.
  • Monitoring UI.
    • System Down Monitor - the menu "Settings" shows additional LMDB based columns.
    • Metric Details - context-sensitive jump-in to the Alerting Directory Browser.

  • Redesign of MAI Aggregation Framework.
    • complete rework of existing metric Aggregation Framework.
    • rule-based configuration by variants.
    • performance improvement for dashboards and monitoring UIs.
  • Monitoring UI.
    • possibility to filter on systems in status "Planned Downtime".
    • possibility to display/hide systems in status "Planned Downtime"

  • Monitoring of standalone Hosts.
    • possibility to set up monitoring for the hosts via report and Manual Template Assignment.
    • Own tab on the scope selection screen for hosts in the Monitoring UI.
  • Monitoring of SAP HANA System Replication Disaster Recovery scenario.
    • allows configuration of DR scenario - DR host is located in another data center.
  • Monitoring UI - it's possible to download the event & metric list.
  • Individual Maintenance - a default collection interval can be changed

  • Introduction of Raise Alert per Variant feature, which allows to raise an alert per metric variant.
  • Possibility to configure rule-based assignment based on LMDB Attributes.
  • Individual Maintenance - metric variants can be adjusted/added.
  • Monitoring UI -  active planned downtime work mode will be shown under System Details.
  • Monitoring UI - displaying the data in the Metric Monitor for already rated metric groups, for all variants.

  • Metric monitor option is available at the group level of the hierarchy view of an entity and not just at the variant level. For example, you can monitor the metric of the group, File System Free (%), of exception category of the host by choosing the Metric Monitor icon next to the group.
  • Use System Monitoring - Content Management to compare usage and content of monitoring templates (both active and downloaded), and update the content. In detail:
    • Template Comparison helps you to compare the usage and the content of templates that have been provided by SAP as well as templates that you have created yourself. It complements Template Maintenance, but it is better suited for comparing the content of two templates and for getting an overview about the usage of your templates.
    • If a new SAP monitoring update is available, use Impact Analysis to check the differences between active and downloaded content. This includes metrics, events, alerts, and templates, which have been changed, added, or deprecated. After performing this check, update the content.
  • The new tile System Monitoring – Individual Maintenance and Assignment offers the following functions:
    • Define the default template valid for the different products (previously part of Template Maintenance); as a new feature, you can now define the default template assignment on product group level, too.
    • The rule-based template assignment allows you to assign templates dynamically depending on LMDB properties. Rules are defined as a combination of LMDB-based filters, either inherited from the technical system or related to the managed object. A rule assignment is a combination of a rule, a product and a template which should be assigned in case the rule applies.
    • Manual Template Assignment - allows to assign any template to individual managed objects manually and perform a reconfiguration afterwards.
    • Individual Maintenance - providing a possibility to define managed objects specific settings for alerts and metrics.

  • You can select the time frame from a default list in the metric monitor. This list of the default time frame is in sync with the list of default time frame of System Analysis application.
  • You can view the alert details by choosing the number in the Alerts column.
  • If any work mode is maintained for the managed object, the name is displayed under the Work Mode column. You can also view the work mode name by opening the information icon of the managed object.

  • You can select the time frame from a default list in the metric monitor. This list of the default time frame is in sync with the list of default time frame of System Analysis application.
  • You can view the alert details by choosing the number in the Alerts column.
  • If any work mode is maintained for the managed object, the name is displayed under the Work Mode column. You can also view the work mode name by opening the information icon of the managed object.

  • The new “Hosts” page displays the status of all hosts in the selected scope. This allows an easier identification of host issues in your landscape.
  • On the “Metrics” page it is now possible to display the metric history for multiple managed objects. One use case could be to identify the hosts with the highest CPU utilization in a given timeframe.
  • Improved time range selection in the Metric Monitor

Prerequisites

General

  • System Monitoring is available as of SAP Focused Run 1.0 SP00
  • Perform the relevant tasks described in the Master Guide
  • Assign the required roles mentioned in the Security Guide

Monitored Managed Systems

  • Execute the necessary steps described under the Infrastructure Preparation Guides, e.g. Preparing Databases, Preparing Managed Systems and Preparing CA Introscope

Monitoring Content

  • Standard monitoring content is initially shipped with a particular Support Package/Feature Pack of SAP Focused Run release.
  • It contains monitoring templates (pre-defined set of metrics & alerts for the supported products and corresponding data collectors.
  • Initial content can be updated via Rapid Content Delivery. An update can include:
    • New metrics/alerts
    • Changes to the definition of existing metrics/alerts (typically correction)
    • Introduction of a new supported product or product version

 

Template Maintenance

System Monitoring for a technical system is automatically configured during Simple System Integration (SSI). During the SSI step “System Monitoring”, all installed products of the technical system, as well as its database and hosts, will be identified and the corresponding default templates will be applied and activated.

When configuring System Monitoring, it is important to consider whether the default assigned monitoring template is sufficient to reflect your monitoring requirement. SAP has provided various monitoring templates over the past years to cover a wide range of products adopted by the most customers. These SAP provided monitoring templates is delivered within the component FRUN-CONT and contain the definitions of the metrics, events, and alerts as well as the details of settings such as the assigned threshold value, collection period etc. For more information, check the Rapid Content Delivery page.

All available templates are listed on the System Monitoring- Template Maintenance screen accessible via Application & System Monitoring tile (formerly known as Advanced System Management) on Focused Run launchpad. They are grouped by a managed object (MO) like Database, Database Instance, Database Replication Group, Host, Technical Instance, Technical System. Every MO contains SAP templates for a dedicated Product applicable to one or several Product Versions, like SAP HANA, SAP ABAP etc. 

Standard vs. Custom Templates

Standard SAP templates can be directly assigned and used for testing purposes, nevertheless, it is easy to identify that the already activated metrics or alerts cannot be deactivated or the assigned threshold value cannot be modified anymore (all settings cannot be edited), which is made by design. Of course, standard templates alone could not fulfill the customer's monitoring requirement, considering the fact that each customer has own preferred set of metrics and also it can vary depending on the system role (e.g. production or development system). Therefore, we SAP come up with the concept custom (monitoring) template and each customer can flexibly define own preferred set of metrics in it.

The custom template can be created conveniently by copying the standard template. The user needs first to click on the corresponding standard template and press the button Create Custom Template. A custom template will appear under the SAP standard template and its details will be shown in the template details view at the right hand side. The default name of the custom template is always "Derived from <Name of the Standard Template>" and it can be changed according to the own preference under the tab Template Settings in the template details view. It is important to think about a meaningful name for the custom template, for instance, a suffix "PROD" or "DEV" etc. can be attached to differentiate the monitoring template assigned to production or development system later on. Furthermore, it is also possible to create custom template via copying already existing custom template. The procedure is similar and the difference is to mark the to be copied custom template and press the button Copy Custom Template instead of the button Create Custom Template.

Template Transport

A custom template has to be stored either in an own package if it's planned to be transported later or as a local object in a temporary package (not transportable). A pop-up window will appear where this decision can be made once clicked on Save button. Custom templates can be added to a transport request by clicking on Generate Request button in the upper right corner. This will open a new window where one or more custom templates can be selected.

Template customization

Every template consists of the following tabs:

  • Template Settings
  • Notifications
  • Outbound Integration (visible in Expert Mode)
  • Metrics
  • Alerts
  • Metrics, Events, Alerts Hierarchy (visible in Expert Mode)
  • Managed Objects

On the first three tabs - Template Settings, Notifications, Outbound Integration it can be selected between three options - Global Settings (default), Use Variant/Active and Inactive to configure an automatic notification via email/SMS, define an outbound integration like incident creation in an external ticketing system and automatic alert confirmation. For details on how to define the global settings or create a notification variant please refer to Alert Management and Notification Management pages.

On the tabs Metrics and Alerts user can view and edit the existing metrics and alerts. At the beginning a custom template still contains a group of metrics and alerts as well as their settings copied from the standard template, and they can be viewed under the tab Metrics. All the metrics included in this template are displayed in a scrollable table under the tab Metrics. The user can scroll up and down to check the metrics. It is recommended to switch to the expert mode while working with the metrics and alerts to display all available settings. The expert mode can be entered via pressing the button Expert Mode at the top right corner.

After applying the Expert Mode, more information can be accessed such as metrics, events, and alerts hierarchy as well as data collection and usage details of each metric. Depending on own requirement, the user can activate or deactivate the metrics flexibly via checking/unchecking the checkbox under the column System Monitoring. Moreover, the metric settings such as the threshold type and value of the metric can be adjusted in the metric details view underneath the metrics table.  

Once a metric is modified, the column Modified will be checked, which means that the original metric settings copied from the standard template are overwritten. Correspondingly, a new metric ID distinct from the original ID will be generated for the modified metric, which can be checked under the tab Others in the metric details view (called Details for Metric Type).

Apart from the individual metrics, the user can also define the preferred set of alerts and the following activities such as creating email/SMS notification or raising incident in the external system under either the tab Alerts or the tab Metrics, Events, Alerts Hierarchy. The alerts can be activated or deactivated in a similar manner by checking or unchecking the checkbox in the column Active. In addition, the outbound integration and notification settings can be configured for each alert under the tab Outbound Integration and Notifications respectively in the alert details view. The idea behind is that an email/SMS notification can be generated or forwarding of an alert to a third party can be initiated on the occurrence of the specified alert. Those settings on the alert level overwrite the global and individual settings selected on the template level.

The logical relationship among metrics, events and alerts can be viewed under the tab Metrics, Events, Alerts Hierarchy, by expanding a selected alert. An alert always relates to exactly one event (1:1). Whereas an event can have one or multiple metrics/metric groups (1:n). This relationship introduced along with the Monitoring and Alerting Infrastructure (MAI) enriches the semantic meaning of the alerts and the user can either activate all the metrics belonging to one alert or just activate a few in the scrollable table under the tab Metrics, Events, Alerts Hierarchy. After specifying the required metrics and alerts as well as configuring the necessary notifications and/or outbound integration settings, the custom template should be ready to use.

Custom Alerts/Metrics

Custom templates not just allowing the customizing of the existing standard alerts/metrics, but also the creation of new ones. A custom alert/metric can be created by clicking on the 'Create' button in the Edit & Expert Mode. It opens a wizard with the relevant steps. A metric requires always an assignment to an alert, either standard or custom one, to ensure the consistent MEA hierarchy.

 

Default Template Assignment

To ensure that during Simple System Integration step “Configure System Monitoring” a custom template is assigned automatically, a default assignment must be changed. Therefore, please open System Monitoring – Advanced Configuration or you can jump in from System Monitoring - Template Maintenance by selecting the Managed Object Type (e.g. Technical System) in the Templates area and clicking on Default and Rule-Based Assignment.

On the first screen you will see the template statistics in terms of assignment modes, grouped by managed object types. Following assignment modes are available:

  • SAP Default
  • Customer Default
  • Manual
  • Rule-based

You can switch between two views – Technical System Monitoring and Solution Manager Self-Monitoring by clicking on the corresponding radio button.

To change the default assignment, click on the relevant managed object type on the left part of the screen, then search for a relevant product/product group. In the column Default Assignment, either a name of current assigned template like SAP HANA DB is displayed or the number of assigned templates like 2 different templates (in case more than one product version exists and those having different default templates assigned). By clicking on that field, in a pop-up window the default assignment can be reviewed and changed. Either on the Product Group Level, for all product versions or one dedicated custom template per single product. Select a custom template from the list. If required, you can jump in from this view to the particular template or restore to SAP default. Close the window and save the changes.

Remark: Prior SAP Focused Run 2.0 FP03 you can maintain the default template for each product in the Template Maintenance application as follows:

  • Open the application System Monitoring - Template Maintenance from the FRUN Launchpad (you can find it in the section Application & System Monitoring).
  • Select the Managed Object Type (e.g. Technical System) in the Templates area
  • The section Default Assignment on the right side shows the default templates for each product. If the column Default Template: Custom-defined shows None, the SAP default template (as shown in column Default Template: SAP-defined) will be used.
  • Click Edit if you want to change the default template for a product
  • You can now select the default template for each product in a drop-down box. If you don't want to use any template for a product (e.g. if you want to disable monitoring for a product) you can also choose Do not assign any template.
  • Click Save to persist your changes. You will be asked for a transport during save. This allows you to transport your default template settings to another system.
  • After your settings are saved, all subsequent new configurations or re-configurations in SSI will use the new default template. If you want to reapply your changes to existing managed objects, you can go to the tab Template Assignment, select the objects you want to reconfigure and click on Apply and Activate.

Rule-Based Template Assignment

It is also possible to implement additional logic for a rule-based template assignment. As of SAP Focused Run 2.0 FP03 this functionality is available in the standard. For previous releases it can be configured by a BAdI which is executed during template assignment. Each customer can develop an own implementation of the BAdI to influence which templates should be assigned under which condition. This process is described here.

Advanced Configuration

The System Monitoring Advanced Configuration, as the name suggests, offers advanced configuration options across different aspects of the Monitoring Alerting Infrastructure. It consists of the following applications:

  • Manual Template Assignment
  • Default and Rule-Based Assignment
  • Custom Metric Management
  • Individual Maintenance
  • Aggregation Framework

Remark: below sections providing a brief overview of the applications. Additional documentation can be found in the SAP Fiori Web Assistant or on a dedicated page if available.

Manual Template Assignment

Usually, the templates are getting assigned automatically during Simple System Integration process based on a SAP or customer default selection. In exceptional case, it could be required to change a default assignment manually for a dedicated managed object/system, e.g. to perform some tests. In addition to that, a manual reconfiguration of the currently assigned templates can be performed.

 Following assignment modes exist:

  • Manual: the selected template is assigned manually to the managed object.

  • Customer Default: the assigned template is the default custom-defined template.

  • SAP Default: the assigned template is the default SAP-defined template.

  • Rule Based: the default custom template was changed for managed objects with particular properties.

  • Customer Program (BAdI): assignment covered by a BAdI 

Default and Rule-Based Assignment

For every product a default template is assigned, which is either SAP-defined or custom-defined. Using the default assignment, a default template valid for the product can be defined. With a rule-based assignment feature, it is possible to define the default assignment on product group level.

The rule-based template assignment allows templates to be assigned dynamically depending on LMDB properties.

Rules are defined as a combination of the following filters:

  • LMDB-based filters inherited from the technical system

  • Properties related to managed objects

  • Additional attributes

Rules are always global and can be assigned to all products. A rule assignment is a combination of a rule, a product and a template which should be assigned in case the rule applies.

Custom Metric Management

Metric properties, such as name and description, data collection parameters, thresholds, or assigned alerts are defined in templates. The Custom Metric Management application allows to create and manage your own custom metrics in custom templates. In detail, the following functions are available:

  • Creation of a new custom metric in a custom template using a wizard 

  • Copying a custom metric from one custom template to the others

  • Cloning a custom metric to enable a faster creation of similar metrics

  • Deleting a custom metric from custom templates

  • Comparing the settings of a same metric in the different templates 

  • Editing the settings of a custom metric and optionally distribute these settings for this custom metric to other templates, too

  • Applying and activating recently created/edited metric to the selected managed objects

Custom metrics also can be still created or edited via the Template Maintenance application in Application & System Monitoring. The difference is that the Custom Metric Management provides a complete overview of all custom metrics across all custom templates, whereas in the Template Maintenance all metric management and display functions are available for one template at a time only. Also, copying and deleting custom metrics across different templates is only available in Custom Metric Management.

Individual Maintenance

By default, metric and alert settings, such as thresholds or alert notifications settings, are defined in templates, which are assigned to the different managed object types.

These default settings can be overwritten for a metric or an alert on managed object level, e.g. a special technical system or host without changing the settings in the template itself. This can be either done in System Monitoring for metrics (Metric Detail --> Change Configuration), and in Alert Management for alerts (Actions --> Change Configuration). Or doing it centrally by using this app to create and manage the managed object specific settings. The Individual Maintenance can also be used to get a list of all changed objects.

Aggregation Framework

Within help of the Aggregation Framework it is possible to store the aggregated metric values from the following apps for more than 28 days:

  • System Monitoring

  • Self-Monitoring

  • Health Monitoring

This data is consumed by System Monitoring, the OCC Dashboard and System Analysis application. The setup is described on this page.

How-To/Customization

In this section you'll find how-to guides and further documentation of additional configuration in the area of System Monitoring:
 

FAQ

General questions

Yes, as of SAP Focused Run 3.0 FP01 it is possible to monitor standalone hosts via System Monitoring.

You can find the list of supported products here.

At the moment there is no dedicated monitoring template for SAP ERS available, but the underlying host will be monitored with a standard host template.

Prerequisites:
As of Focused Run 3.0 FP01 an ERS instance is shown in the LMDB for ABAP systems. As of Focused Run 4.0 FP02 for J2EE systems.
 

Per default only one template can be assigned to a managed object. However, it is possible to enable an assignment of additional so-called 'Generic Product version' template. This template can be assigned to any product of the same managed object type. 

 

 

Yes, the SAP_FRN_AAD_MOAL_DISP role which has been introduced with release 4.0 FP01 provides display authorizations for System Monitoring & Alert Management Administration.

Configuration

No, this is not supported. Neither in a standard nor in a custom template.

This tab is only visible for those metrics, which are flagged as active for System Monitoring in a template.

Yes, the System Log Messages metric supports this.

The parameter Severity can be used to collect messages with lower priority. Per default only messages with priority 1 (very high) and 2 (high) are collected. Choosing value 3 or 4 for parameter Severity will include the priority levels warning and info. The data collection is inclusive, e.g.: Severity set to '1' -> collects only very high messages, Severity set to '4' -> collects messages info (4), warning (3), high (2) and very high (1).

Please note, that it is not possible to maintain "*" as Severity. Either leave it empty or maintain a number from 1 to 4

Although the 'Generic Product version' Templates are visible and configurable under System Monitoring Template Maintenance, they cannot be assigned/select during reconfiguration.

To activate the 'Generic Product version' assignment for SAP Focused Run releases 3.0 FP01 - 4.0 FP01:

  • Go to transaction MAI_TOOLS -> Activate Expert Mode -> tab Administration -> Maintain Configuration Parameters
  • Set Name to GENPROD and Value to X
  • Reconfigure the Systems / Instances for which you want to use the Generic Product.

For details please refer to the 3092766.

As of SAP Focused Run 4.0 FP02 it can be enabled for all managed object types via following parameters:

  • GP_ALL (or GENPROD) - All types
  • GP_T_SYSTM - Technical System
  • GP_INSTNCE - Technical Instance
  • GP_DBMS -  Database
  • GP_HOST - Host
  • GP_DBINST - DB Instance
  • GP_DBTNT - DB Tenant Instance
  • GP_DBCLUS - Database Replication Group
  • GP_UNSPECI - Unspecified Managed Object 

Remark: means, it can be activated either for all MO types at once or individually.

Yes, this can be done by changing a retention period mode from calculated to custom. By default the maximum allowed value is 3x of collection interval.

Example: 

Collection Interval: 1 Minute
Retention Period: 3 Minutes

The RTIME_MAX parameter allows to overwrite the default limit

  • Transaction MAI_TOOLS -> Activate Expert Mode -> tab Administration -> Maintain Configuration Parameters
  • Set Name to RTIME_MAX and Value greater than default, e.g. '5'



 

Runtime

A value rating represents an original rating which comes from a data provider. A calculated rating is set by the Monitoring and Alerting Infrastructure, e.g., in case of "best of last N" already rated metric.

Common Issues

As of SAP HANA 2.0 SP7 due to internal security changes some of the metrics cannot be collected.

The problem can be resolved by changing the collection mechanism or by granting an additional privilege. For details please refer to 2374272 - Enabling new HANA Monitoring mechanism for Solution Manager/Focused Run - SAP for Me

Remark: The issue is fixed as of 2.00.077.00. If the property has already been set, no further action is necessary.

For the managed systems running on ST-PI 740 SP24, the memory relevant metrics like Extended Memory Used, Heap Memory Used etc., constantly reporting grey status. Please implement the following SAP Note 3372319.

You have configured the monitoring of SAP NW Gateway Foundation and realized that even in case of several errors the of Number of errors in the Gateway Log (last 5 minutes) metric shows just "1" in the System Monitoring. The fix is provided in SAP Note 3323606.

The "Used Spool Number Range" metric based on the CCMS data provider stopped working and constantly showing a blue rating due to a kernel bug. Please implement the below SAP Note containing the fix:

3388332 - CCMS: 15-minutes average value is incorrectly calculated by performance MTE nodes

Remark: this metric works only on a system level. The same metric on instance level is obsolete and got removed from CCMS. It's also planned to remove it from the standard monitoring template.

Please import the latest version of SAP Note 2984060 or apply ST-PI 740 SP24.

In case in the System Monitoring you find some grey metrics with the error text like this:

Error: Data collection failed for provider /SDF/E2E_GW_PERF, message: Data Provider /SDF/E2E_GW_PERF : No authority to use this function

Please verify if the technical user has the up to date authorizations -  2450740 - Roles to authorize access in managed systems to collect data for FRUN and upload if applicable.

In case, the issue is still not resolved afterwards, create a ticket.

This issue is caused by a bug affecting the SDA versions 1.64.0 - 1.64.2. The fix is provided as of version 1.64.3. For details please refer to SAP note 3500822.

Support

Support Components

Below is the list of relevant support components, based on different problem areas:

Problem AreaSupport Component
System Monitoring ApplicationSV-FRN-APP-SYM

System Monitoring Configuration and Runtime

SV-FRN-INF-MAI

Data Collectors  (grey metrics, wrong results, etc.)

SV-FRN-INF-PRV/SV-FRN-INF-SDA-PRA

Monitoring Content 

SV-FRN-INF-CNT

Monitoring Content Update

SV-FRN-INF-RCD

Alert Management

SV-FRN-APP-AEM

Simple Diagnostics Agent

SV-FRN-INF-SDA

SAP Host Agent

BC-CCM-HAG

Simple System IntegrationSV-FRN-INF-SSI