SAP offers supportability tools that help you troubleshoot issues, diagnose problems, and connect securely when working with Support

Diagnostic Tools

Holistic solution and application lifecycle management requires efficient collaboration between multiple tools from different vendors, SAP and non-SAP. SAP offers integrated tools as add-ons to SAP Solution Manager, to provide the functions required by the different lifecycle management activities. 

Troubleshooting Tools

Troubleshooting is a process that helps you logically and systematically solve your issues. These tools help you troubleshoot your issue before contacting SAP Support. Even if you end up contacting SAP Support, using these tools beforehand can save you time as you will have eliminated some of the possible causes.

Connectivity Tools

Setting up a remote connection between your company and SAP will also allow you to receive services, such as SAP Early Watch, and SAP Continuous Quality Checks, that you may be entitled to through the Support Programs your company has purchased.

Software Logistics Tools

Software Logistics Toolset provides a product-independent delivery channel which delivers up-to-date software logistics tools and a unified consumption experience with the target to reduce total cost of ownership.