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Troubleshooting Tools

Support Log Assistant

The Support Log Assistant is an SAP Cloud Platform tool that allows users to scan their support related files for known issues and recommendations.  This provides the user with a self-service method of analyzing, reviewing and packaging up their log, trace and configuration related files to automatically find solutions that can help them maintain a healthy environment.

This tool leverages an online database of known issues, conditions and recommendations that is maintained by SAP Product Support Experts on a regular basis, so you are always getting the most up to-date alerts and recommendations.

The Support Log Assistant provides:

  • 24/7 automated expert-level analysis of support related files

  • Content based file analysis and solution matching

  • Faster issue resolution time

This functionality is also available directly in SAP for Me – Case Form as the new “Analyze Files” option that appears when attaching available file types to a case. 

For more information on this feature, see Release Notes for Wave 6 2019 or the blog listed below.

Dynamic Intelligent Log Analysis Tool (DILAT)

Dynamic Intelligent Log Analysis Tool is an intelligent tool that assists in dynamic analysis of log / traces files (i.e. default Trace, application log files etc.). It assists the developers/ customers in shortlisting the possible root causes of the issue in an optimized way, thus helping to identify the actual issue and resolve it faster. Also, visualizations assist in effective log file analysis and identifying possible system down situations in advance.

DILAT provides:

  • browser-based log file analysis thus removing the need for uploading/downloading large log files onto the servers. Thereby providing operational efficiency to the user.
  • machine learning technologies to provide proactive analysis to the user and directs them towards the possible root cause of the issue.
  • visual and event-based analysis of the log files can be done.

Supported file types (at present):

  • Default Trace(*defaultTrace*.trc)
  • Application Log(*application*.log)
  • Http Response logs(responses_*.trc)
  • ICM(dev_icm,dev_w*)

DILAT has been integrated within Support Log Assistant, which is an SAP Cloud Platform tool that allows users to scan their support related files for known issues and recommendations.

After uploading the log files in Support Log Assistant, click the DILAT tab in the header pane.

Automated Notes Search Tool (ANST)

The Automated Notes Search Tool (ANST) is an application that helps customers search for SAP Notes in order to solve a specific issue and works based on the issue replication in the customer system.

See SAP Note 1818192 - FAQ: Automated Note Search Tool for availability.

Read more about ANST on the SAP Community

Due to the SAP Support Backbone update, calls to SAP Notes search using RFC protocol (RFC destinations such as SAPOSS/SAPSNOTE) will not be allowed for ABAP systems having SAP NetWeaver 740 and above effective January 1st, 2020. 

SAP Note 2730525 provides a new API, valid for SAP NetWeaver 740 and above, that calls the SOAP based SAP Note search web service in the SAP Support Backbone. The ANST tool has been adapted to this change by replacing the call to the old RFC API with the call to the new API provided by SAP Note 2730525. This change is available in SAP Note 2732094 and applicable for SAP NetWeaver 740 and above.

For SAP NetWeaver 731 and below, the above-mentioned SAP Notes are not applicable. Hence, SAP Notes search functionality will no longer be supported in ANST effective January 1st, 2020.

Performance Assistant Note and KBA Search (PANKS)

Performance Assistant Note and KBA Search (PANKS) consists of a new button added to the performance assistant that searches for SAP Notes and KBAs that are relevant to the case.

PANKS can be installed in customer's system by applying SAP Note 2020356. It has been included with Support Packages since Support Package 740.

Note Assistant

Note Assistant is a powerful tool for rapidly implementing specific SAP Notes. It makes it easy to install specific corrections to SAP solutions. It also recognizes any dependencies on SAP Notes, Support Packages, and modifications that have already been implemented, which helps to ensure you implement all appropriate fixes for your SAP solutions.

With the SAP Support Backbone update and mandatory digital signing of SAP Notes, the download and upload process of SAP Notes has changed.

Post January 1, 2020, the download and upload process will stop working unless Note Assistant (SNOTE transaction) is enabled in ABAP systems to work with digitally signed SAP Notes.

Please refer to the SAP Support Portal announcement for further details.

SAP NetWeaver JAVA Support Tool

The SAP NetWeaver (NW) Java Support Tool connects to a NW AS JAVA system and automatically collects the information required for you to troubleshoot an issue before uploading such data to SAP Product Support. It also provides guidance and assistance in the case of needing to apply a patch and analyzing all patch dependencies.

Landscape Analysis Utility (LAU)

The Landscape Analysis Utility (LAU) is to be used by support engineers, consultants, and mobility product administrators.  It is designed for supporting many aspects of the products and simplifies the process of reporting on the product and landscape configuration, and performing root cause analysis tasks.

Fiori Launchpad App Support

App Support is a powerful and user-friendly software tool that helps identify and diagnose issues in the SAP Fiori Launchpad. It provides a centralized interface to manage and monitor participating components, ensuring that the SAP Fiori Launchpad is running smoothly and efficiently.

One of the key features of App Support is its ability to monitor the application setup in the SAP Fiori Launchpad in real-time. The tool provides detailed information on the configuration of SAPUI5, WebDynpro, WebGUI and Web Content Framework apps. This allows users to quickly identify and diagnose any configuration issues that may be affecting the currently displayed application. The troubleshooting engine can also suggest solutions to identified problem, making it easier for users to resolve an issue quickly and efficiently.

Aside of its powerful troubleshooting engine, the tool provides detailed logs and error messages that can help identify the root cause of the issue. This includes:

  • Authorization Errors        
  • Gateway Errors        
  • Runtime Errors

App Support can be accessed through the user menu in the top right corner from within every Fiori application.

Related Resources

SAP Note 3324550 - Troubleshooting in the SAP Fiori Launchpad with App Support

Product Documentation on the Help Portal - App Support.

Refer to the Fiori Apps Library regarding App Support's availability.

Financial Data Consistency Analyzer (FDCA)

Financial Data Consistency Analyzer (FDCA) is a comprehensive solution ​with several features to help our S/4HANA customers reconcile the financial data in a proactive manner. The solution allows to keep a constant watch on various master data changes which is one of the major causes of application data inconsistency. The inconsistencies are identified by a robust set of reconciliation checks. FDCA also provides an option to correct the inconsistencies wherever possible based on certain application rules. Overall, it provides an early error detection possibility and correction mechanism for financial data inconsistencies which could otherwise hinder the month-end and year-end closing activities. This would in turn ensure reliable reporting of data.

Benefits to Customer

  • On an S/4HANA OP system, customers can use the solution on a regular basis to keep a constant watch on financial data consistency.
  • FDCA solution has three key functionalities: Collect, Reconcile and Correct.
    • Collect allows the identification of critical changes to a few of the important master data objects like G/L accounts, Customer and Vendor accounts and their attributes in general ledger accounting.   
    • Reconcile allows to check the consistency of general ledger data based on collected master data changes or a free system reconciliation.    
    • Correct - some of the identified data inconsistencies can be corrected based on certain application rules.

Related Resources