The SAP Support Portal is your one stop for all support needs, access to your software, technical support and the documentation you need to run your business.
User Profile — Here you can view and maintain your profile, maintain your favorites, maintain your roles and update your contact details to ensure you are contacted at the right e-mail address and phone number.
Data, processes and communication flow in SAP Support Portal — This documentation provides background information about the main processes in the SAP Support Portal: managing customer numbers, installations, systems, software & license keys, and users.
A company's super or user-administrators can request any number of S-Users. This concept is extremely flexible and, together with the authorization concept, allows you to model different requirements and hierarchies. As a super or user-administrator you can assign your colleagues any of your own authorizations. For security reasons SAP is not allowed to do this. For your own security, regularly delete inactive S-User IDs and S-User IDs of people who have left the company so that you can avoid unauthorized access and keep your user data up to date.
Access the User Management application
* Special authorizations required. If you need additional authorizations, contact your super administrator.
* Special authorizations required. If you need additional authorizations, contact your super administrator.
* Special authorizations required. If you need additional authorizations, contact your super administrator.
SAP Support Portal
SAP ONE Support Launchpad
Operating systems and other peripherals that are no longer supported by their respective vendors are also not supported in the SAP Support Portal and related applications.
On May 25th, 2017, to meet General Data Protection Regulation (GDPR) requirements, SAP added a cookie consent pop-up which applies to those countries affected by the regulation.
The cookie consent pop-up application appears over a local translation of the About SAP page. You can either click the Agree and Proceed button, which gives consent to use cookies throughout the site or click the More Information link. This link gives you three options of cookie levels:
If you click the Advanced Settings button, you can choose to opt in or opt out of specific functional and advertising cookies.
You can contact our Usability team at supportusability@sap.com. You can also find more information in our Usability Study FAQs page.
If you have feedback, each page within the SAP Support Portal has a floating Contact Us banner on the right hand side of the page (in blue). Utilize this area to tell us what you like, what you don't, and provide suggestions and comments. We want to hear from you*.
If you have feedback regarding the SAP ONE Support Launchpad, use the feedback feature in the black footer of the Launchpad.
*Note that individual support will not be provided through this feedback process nor will we regularly respond individually.
If you need technical support regarding the support applications in the SAP Support Portal or concerning your SAP solutions, contact your SAP Customer Interaction Center (CIC) or report an incident. Otherwise, it is not possible for us to reply to your request.
Please contact our Customer Interaction Center (CIC) or view videos on our YouTube channel.
Login with your S-User ID and go to your profile to maintain your email address. Your User Profile can be accessed after you login at the top of the page.