SAP Support Portal FAQs

The SAP Support Portal is your one stop for all support needs, access to your software, technical support and the documentation you need to run your business.

  • SAP Support Portal search — The SAP Support Portal search is an easy tool that is available in the upper right hand corner of every page. 

    The initial search results are from the SAP Support Portal and are returned without first requiring any authentication. The SAP Help Portal and the SAP Community Network are additional repositories that can be added to your search by editing the Source filter to the left.

  • SAP ONE Support Launchpad search — The SAP ONE Support Launchpad offers a robust tool that searches across multiple SAP repositories; SAP KBA & Notes, SAP Community Forums & Wikis, SuccessFactors Community and more...

  • Incident creation — Do you have a technical problem that cannot be answered by an SAP Note or Knowledge Base article (KBA)? Just create a customer incident and send it to SAP to get assistance.

  • Remote connection — Set up remote service connections to allow SAP support engineers to analyze errors and deliver services remotely.

SAP Support Portal

  • Micorsoft Edge (latest version)
  • Mozilla Firefox (latest version)
  • Google Chrome  (latest version)
  • Apple Safari (latest version)
  • Microsoft Internet Explorer 11 (not recommended)

SAP ONE Support Launchpad

  • Microsoft Edge (latest version)
  • Mozilla Firefox (latest version)
  • Google Chrome (latest version)
  • Apple Safari (latest version)
  • Microsoft Internet Explorer 11 (Not recommended - SAP ONE Support Launchpad Internet Explorer Considerations)

Operating systems and other peripherals that are no longer supported by their respective vendors are also not supported in the SAP Support Portal and related applications.

On May 25th, 2017, to meet General Data Protection Regulation (GDPR) requirements, SAP added a cookie consent pop-up which applies to those countries affected by the regulation.

The cookie consent pop-up application appears over a local translation of the About SAP page. You can either click the Agree and Proceed button, which gives consent to use cookies throughout the site or click the More Information link. This link gives you three options of cookie levels: 

  • Required Cookies - required to enable core site functionality
  • Functional Cookies - allows SAP to analyze site usage so we can measure and improve performance
  • Advertising Cookies - used by advertising companies to serve ads that are relevant to your interests

If you click the Advanced Settings button, you can choose to opt in or opt out of specific functional and advertising cookies.

You can contact our Usability team at supportusability@sap.com. You can also find more information in our Usability Study FAQs page.

If you have feedback, each page within the SAP Support Portal has a floating Contact Us banner on the right hand side of the page.

If you have feedback regarding the SAP ONE Support Launchpad, use the feedback feature in the black footer of the Launchpad.

*Note that individual support will not be provided through this feedback process nor will we regularly respond individually.

Login with your S-User ID and go to your profile to maintain your email address. Your User Profile can be accessed after you login at the top of the page.