Welcome!

Join us to gain valuable insights through our live and on-demand webcasts.

We provide essential building blocks for a seamless start, covering the fundamentals and offering valuable tips to help you successfully begin working with SAP CX.

We look forward to supporting your success!

On-demand webcasts

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SAP Customer Experience Onboarding 

Build your own agenda and learn more about the following key topics:

  • You Onboarding Journey
  • First access and S-Users
  • SAP For Me
  • SAP Support
  • Learning and Enablement
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Unlocking the Power of AI, Analytics and Functions in SAP Sales Cloud and SAP Service Cloud Version 2
  • Introduction to SAP Sales Cloud and SAP Service Cloud version 2 Features and Functions 
  • AI Capabilities in SAP Sales Cloud and SAP Service Cloud version 2 
  • Analytics in SAP Sales Cloud and SAP Service Cloud version 2
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Presentations:

Unlocking the Power of AI, Analytics and Functions in SAP Enterprise Service Management
  • Introduction to SAP Enterprise Service Management Features and Functions 
  • AI Capabilities in SAP Enterprise Service Management 
  • Analytics in Enterprise Service Management capabilities
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SAP Commerce Cloud Solution Overview 
  • Introduction
  • Commerce Cloud features
  • Provisioning
  • Enablement
  • SAP for Me
  • Integration and Extensibility
  • Release & Upgrades
  • Performance
  • Data Migration
  • Roadmap
  • Adoption
  • Conclusion
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SAP Sales Cloud & SAP Service Cloud Solution Overview
  • Key Features
  • Provisioning
  • Enablement Resources
  • SAP for Me
  • Integration Aspects
  • Extensibility
  • Upgrade Information
  • Analytics
  • Performance
  • Data Migration
  • Roadmap
  • Adoption
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SAP Sales Cloud & SAP Service Cloud V2 Solution Overview
  • Solution Features
  • Provisioning
  • Enablement
  • Resources
  • SAP for Me
  • Integration Aspects
  • Extensibility
  • Upgrade Information
  • Analytics
  • Data Migration
  • Roadmap
  • Adoption
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SAP Engagement Cloud
  • Features and Functions
  • Analytics
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SAP Customer Experience Best Practices - Adoption Overview and PreparationGet insight into the fundamental aspects of adoption and enablement to set the basis for a successful project from start to end. You will learn more about:
  • Adoption overview
  • Definition and value
  • Maturity model
  • Increase and drive adoption
  • Success Criteria
  • Adoption Ambassador
  • Publishing and communication
  • Enablement Resources
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Additional resources

For more information regarding your SAP Commerce Cloud Onboarding visit our Onboarding Resource Center.

For more information regarding your SAP Customer Data Solutions Onboarding visit our Onboarding Resource Center.

For more information regarding your SAP Engagement Cloud Onboarding visit our Onboarding Resource Center.

For more information regarding your SAP Sales Cloud & SAP Service Cloud Onboarding visit our Onboarding Resource Center.

For more information regarding your SAP Sales Cloud and SAP Service Cloud v2 Onboarding visit our Onboarding Resource Center.