Contact Us
×
How you can contact us:

SAP Sales Cloud and SAP Service Cloud
Onboarding Resource Center

Welcome

This page explains the process for tenant configuration and email channel activation.

Learn to name an account, activate an account owner, and create or manage users.

The video demonstrates how to create an S-user in the SAP ONE Support Launchpad.

Project Readiness

Keys to Success

Guidance and Enablement

Keys to Success

  • Check out enablement portals
  • Explore SAP Enterprise Support value maps

Resources for Implementation Best Practices

Team Enablement Resources

Enable your team to succeed in the project implementation and become fully competent in adopting the solution. Check out the guided materials and create your own enablement plan based on your needs. For more in-depth guidance, please refer to our get onboarded value maps.

Quarterly Engagement Program

SAP Enterprise Support Academy

Product Support Accreditation

SAP CX Webcasts

CXWorks

Video Playlist

SAP Training

Community Q&A

Project Progress

Keys to Success

You can receive a CQC as part of your SAP Enterprise Support contract. These remote services allow us to analyze your system and situation based on real-live data from your system. After each service, you receive a service report with an executive summary, findings, and a detailed action plan to mitigate risks or improve your situation. 

CQC for Deployment Readiness

CQC for Going Live Support

CQC for Interface Management

How do I request a CQC service?

Go-Live Preparation

Keys to Success

  • Complete admin handover
  • Ensure end-user enablement
  • Prepare for maintaining the solution
  • Join and contribute to Customer Influence

Solution Maintenance Resources
Now that SAP Sales Cloud and SAP Service Cloud are live, it's time to transition to ongoing governance and adoption. Engage with subject matter experts on new feature enhancements and explore SAP Sales Cloud and SAP Service Cloud development roadmap.