SAP Emarsys Customer Engagement
Onboarding Resource Center

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Welcome

Keys to Success

Recommendation: 2-3 weeks before contract start.

  • Understand the digital Onboarding Journey.
  • Leverage S-User to access SAP for Me.
  • Access your provisioned system.

Digital Onboarding Guide

This guide explains the digital Onboarding Journey and what to expect after contract start. 

S-User and SAP for Me Guide

This guide explains what is SAP for Me, how to get access, and highlight features relevant to your projects.

System Provisioning Guide

This guide explains how to have access to the first tenant and how to provision further tenants.

Project Readiness

Keys to Success

Recommendation: during project planning phase.

  • Set clear objectives to help guide your business transformation.
  • Embrace cloud mindset.
  • Leverage these assets to help you start your project planning efforts.

Business Transformation Readiness

This guide aims to shift your mindset to a strategic and holistic view for your project.

Cloud Readiness

This guide explains what activities you need to consider when planning your cloud project.

Project Readiness Checklist

This checklist highlights key activities to consider before kicking off your project.

Guidance and Enablement

Keys to Success

Recommendation: right after kick-off.

  • Learn how to get support.
  • Learn how to get training.
  • Become part of the SAP community.

Support Guide

This guide equips you to efficiently navigate the support options and get the helps you need.

Learning Guide

This guide equips you to choose the right learning platforms for your needs.

Community Guide

This guide shows you how to leverage the knowledge of the SAP global community.

AI Guide 🆕

This document will guide you through the AI capabilities for SAP Emarsys Customer Engagement.

Project Progress

Keys to Success

Recommendation: during implementation phase.

  • Plan integration strategy and execute.
  • Plan data strategy and execute.
  • Get ready for deployment phase.

Integration Guide

Best practice on the integration methodology and solution specific enablement. 

Data Management Guide

Best practice on the data management and solution specific enablement. 

Project Delivery Checklist

This checklist highlights key activities to consider during the implementation.

Go-Live Preparation

Keys to Success

Recommendation: 6 weeks before live.

  • Include the CQC service in your plan.
  • Get ready to go-live.
  • Plan post go-live activities.

Continuous Quality Check Guide

This guide shows you the relevant Continuous Quality Check and Improvement Services.

Go-Live Checklist

This checklist highlights key activities to consider for a smooth go-live.

Post Go-Live Guide

This guide helps you to prepare and transition to post go-live phase to transform your business.