SAP Commerce Cloud

How you can contact us:

Technical Assistance

Request product support from SAP
Non-Technical Assistance

Request non-product support or provide feedback on SAP Support Portal site

SAP Commerce Cloud Onboarding Resource Center

We invite you to join a live 45-minute onboarding presentation followed by 15 minutes of Q&A or watch one of the replays.

Webinar Registration

Webinar Replays

Welcome

Keys to Success

Join an onboarding webinar
Review SAP for Me
Access the system
Understand user management
Create a SOC-monitoring S-user
Watch getting started videos

Provisioning Process

This one-pager reviews the provisioning process for SAP Commerce Cloud.

Creating an SAP Support User

The video demonstrates how to create an S-user in the SAP ONE Support Launchpad.

Customer Community

Join to network with peers, share your insights and learn best practices.

Project Readiness

Keys to Success

Build the project team
Define success metrics
Review best practices for change management

Project Delivery Framework

Recommended Staffing

Using eCommerce Metrics & KPIs

Getting Started with Commerce Cloud

Guidance and Enablement

Keys to Success

Manage the solution's performance
Review checklist for succeeding with SAP Commerce Cloud
Check out enablement portals
Explore SAP Enterprise Support value maps

Resources for Implementation Best Practices

Performance

Check the performance of your SAP Commerce Cloud environments
Managing performance in an SAP Commerce Cloud project
Using Dynatrace to manage and optimize the performance of your SAP Commerce Cloud solution
Dynatrace feature guide
Learn how to make the most out of your interaction with SAP Support through product support accreditation

Team Enablement Resources

Enable your team to succeed in the project implementation and become fully competent in adopting the solution. Check out the guided materials and create your own enablement plan based on your needs.

Quarterly Engagement Program

MicroLearnings

Learning Journey

SAP CX Webcasts

CXWorks

Video Playlist

SAP Training

Community Q&A

Project Progress

Keys to Success

Review services to mitigate risks
Request these services 3 to 5 weeks before your delivery date
Evaluate and implement recommended changes
Manage notifications from the Cloud Availability Center

Verify standards of performance, security, and quality required to deploy a successful solution with the SAP Readiness Check. Then, request a system analysis and summary of findings with the CQC for Deployment Readiness. Lastly, consider a vulnerability test in the project plan.

Cloud Readiness Check InfoPack

CQC for Deployment Readiness

Penetration Testing Request

How do I request a CQC service?

Create an incident with component S V -ES-SAC (SAP Note 1296527)
Contact the SAP Enterprise Support advisory team via our Customer Interaction Center

Go-Live Preparation

Keys to Success

Review the go-live kit
Manage your endpoints
Prepare for maintaining the solution
Complete admin handover
Ensure end-user enablement
Join and contribute to Customer Influence

Go-Live Readiness

Production Environment

EndPoint Monitoring

Solution Maintenance Resources

Now that SAP Commerce Cloud is live, it's time to transition to ongoing governance and adoption. Engage with subject matter experts on new feature enhancements and explore SAP Commerce Cloud product development roadmap.