SAP Marketing Cloud Onboarding Resource Center

Let's Get Started Together

Access Onboarding Webinars

Welcome

Keys to Success

Join an onboarding webinar
Review SAP for Me
Subscribe to the newsletter
Access the system
Understand user management
Manage Cloud Availability Center
Watch getting started videos

Provisioning Process

This one-pager reviews the provisioning process for SAP Marketing Cloud.

Creating an SAP Support User

The video demonstrates how to create an S-user in the SAP ONE Support Launchpad.

SAP Marketing Cloud News

Project Readiness

Keys to Success

Understand project management framework
Build the project team
Define success metrics

Readiness Resources

SAP Marketing Cloud quick guide: Learn about the key capabilities and benefits of SAP Marketing Cloud can help drive your business

Using Predictive KPIs

Guidance and Enablement

Keys to Success

Review SAP Best Practices
Check out enablement portals
Explore SAP Marketing Cloud value maps

Resources for Implementation Best Practices

Performance

Performance and usage guidelines: View the recommended configurations and usage guidelines for optimal performance and results

Team Enablement Resources

Enable your team to succeed in the project implementation and become fully competent in adopting the solution. Check out the guided materials and create your own enablement plan based on your needs. For more in-depth guidance, please refer to our get onboarded value maps.

Quarterly Engagement Program

MicroLearnings

Support Accreditation

SAP CX Webcasts

SAP Training

Community Q&A

Project Progress

Keys to Success

Review CQC resources
Request CQC for Deployment Readiness 3-5 weeks prior to go live
Evaluate and implement recommended changes

You can receive a CQC as part of your SAP Enterprise Support contract. These remote services allow us to analyze your system and situation based on real-live data from your system. After each service, you receive a service report with an executive summary, findings, and a detailed action plan to mitigate risks or improve your situation.

Software Collection Handling

How do I request a CQC service?

Create a case with component S V -ES-SAC (SAP Note 1296527)
Contact the SAP Enterprise Support advisory team via our Customer Interaction Center

Go-Live Preparation

Keys to Success

Complete admin handover
Ensure end-user enablement
Prepare for maintaining the solution
Join and contribute to Customer Influence
Manage notifications from the Cloud Availability Center

Order a Production Environment

Solution Maintenance Resources

Now that SAP Marketing Cloud is live, it's time to transition to ongoing governance and adoption. Engage with subject matter experts on new feature enhancements and explore SAP Marketing Cloud development roadmap.