The Cloud Availability Center (CAC) offers you a personalized dashboard with focus on relevant information about your cloud product availability and maintenance.
Check out the solution brief to explore the features and benefits of the Cloud Availability Center at a glance.
SAP for Me provides access to all your SAP engagements and will become the single point of entry to all support applications in early Q2/2023.
The Cloud Availability Center features are migrated into the SAP for Me portal, and going forward any improvement will be done in SAP for Me. For detailed information about the transition into SAP for Me please have a look at the user guide for cloud availability features in SAP for Me.
Information about the Systems & Provisioning customer dashboard that includes the Availability features in SAP for Me can be found in the SAP for Me Online Help.
You can visit the SAP for Me portal via me.sap.com.
The Cloud System Notification Subscriptions (CSNS) application makes it easy to add, customize, and manage subscriptions to Cloud Availability Center notifications.
Using this tool, SAP Cloud customers can remain constantly informed and receive timely updates regarding their SAP Cloud Services, including – but not limited to – planned and unplanned downtimes, and customer communication.
Check out the solution brief to explore the features and benefits of the Cloud System Notification Subscriptions at a glance.
An S-user's view of CSNS
A super administrator's view of CSNS
The Cloud Availability Center and Cloud System Notification Subscriptions are available for a large number of cloud products. With very few exceptions, they report their communicated availability in the Cloud Availability Center.
(3) Product does not display planned downtime events in the Cloud Availability Center, and subscriptions for this product are not managed through the Cloud System Notification Subscription (CSNS) application.
Review answers to commonly asked questions about the Cloud Availability Center and Cloud System Notification Subscriptions.
To access the Cloud Availability Center (CAC), you need to log on to the SAP ONE Support Launchpad with an S-user ID that has the authorization Display System Data or Edit System Data assigned to it (see KBA 2587408). From the launchpad homepage, click the corresponding tile to access CAC or use the direct link. You can find the process details in the Cloud Availability Center User Guide.
From CAC, you can click on the settings icon in the top right corner of the Cloud Availability Center and choose Manage Notifications. to access the Cloud System Notification Subscriptions (CSNS) application. Alternatively, use this direct link.
The SAP S-user ID is a unique number that SAP uses for identification of customers and partners on its web portals and databases. For example, you need an S-user ID to access the SAP ONE Support Launchpad.
If you know your company’s user administrators, you can contact them to request an ID for you. If you do not know who your user administrators are, contact SAP Support.
If you want to see your cloud products and systems for an installation on the Cloud Availability Center, your S-user ID requires the authorization Display System Data or Edit System Data for this installation.
To check if your user has got this authorization, check your user profile in the Launchpad.
The Cloud Availability Center offers a personalized dashboard view of the status of your SAP cloud products; with the purpose of providing you with up-to-date status on incidents (service disruptions/ interruptions/ degradation/ maintenance) occurring with your products. Your S-user personalization in the SAP ONE Support Launchpad gives you a view of your products, the data centers, URLs, and systems they reside on.
The Cloud Availability Center – automatically adjusted to your time zone – is designed to assist you not only with your productive but also with your non-productive systems. Please note that the non-productive landscape information is currently only available for a limited set of cloud services.
The Cloud Availability Center delivers an at-a-glance view providing:
Cloud System Notification Subscriptions (CSNS) allows SAP Cloud customers to configure, customize, and subscribe to various SAP Cloud Service notifications.
Within CSNS, you can:
Super administrators can also specify additional notification recipients.
Below listed SAP cloud services support the display of non-productive systems on CAC:
When your product is provisioned in production, the system is given a Company and Tenant ID. The Company ID was generated by SAP or by the system implementer. If the Company ID is blank, then no name was given to your system at implementation. The Tenant ID is generated by our systems when your product was first provisioned.
You can provide feedback by using the SAP ONE Support Launchpad’s “Share Your Feedback” feature. At the bottom of any page, you will find the “Share your Feedback” link.
Once you click on it, a pop-up window will appear. When asked “What is your feedback related to?”, choose “Cloud Availability Center (CAC)” from the drop-down menu. Enter the subject and the feedback and submit your feedback.
The CAC or CSNS team will contact you.
Find solutions for commonly reported issues with the Cloud Availability Center or the Cloud System Notification Subscriptions application.
For the majority of products, you can only view production systems in the Cloud Availability Center. Your viewable systems are tied to your customer number and accessed based on your S-user ID. If you are an administrator with multiple systems and have another S-user ID, use the other ID to access other systems that belong to a separate customer number (subsidiaries, different LOB, etc.). Contact an administrator in your company and request additional privileges. Also see question "What needs to be done to see my products and systems on the Cloud Availability Center?" above.
Cloud System Notification Subscriptions (CSNS) consolidates many existing cloud service-specific subscription options. In some of these tools, the S-user ID was not required for the creation of a subscription. These subscriptions were migrated to CSNS.