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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Overview: Lay the groundwork for a successful project. You’ll gain access to your SAP environment, get familiar with key tools, and align your team before implementation begins.
When: After signing your SAP contract and starting project planning.
Who: IT Admins, Project Managers and any team member starting their SAP journey.
Why it matters: A strong start sets the tone for your entire project. Completing this phase ensures your team has the access, tools, and support needed to move forward confidently.
By the end of this phase, you will:
Explore the onboarding journey, how it's delivered, and how it helps kick-start your project.
Access your SAP Customer Portal with all the necessary information of your portfolio.
Understand the provisioning process and get access to your SAP IBP system for the first time.
Search for SAP Notes, SAP Knowledge Base Articles, get support by submitting a case, chat with an expert and more.
Find the information you need on security, compliance, privacy, performance and full usage equivalents for every solution.
Choosing the right partner is key to your business and project success. Find here the best SAP Partners to meet your needs.
*S-user ID needed
Overview: Build a clear roadmap for your SAP deployment. Define your project scope, choose the right methodology and tools, and align your team before execution begins.
When: During project planning, before implementation work starts.
Who: Project managers, solution architects, key-users and change management owners.
Why it matters: Strong planning reduces risk, prevents rework, and accelerates time-to-value. Set your team up to leverage SAP methodologies and best practices from day one.
By the end of this phase, you will:
Prepare your organization for change. Discover frameworks and tools to drive adoption and minimize disruption.
Plan and execute your project using SAP's proven implementation methodology.
Manage your entire project lifecycle in one place, from requirements and tasks to testing and deployment.
Accelerate your deployment with pre-configured business processes, content, and implementation boosters.
Plan smooth transitions to the latest SAP releases with guidance on upgrade paths, timing, and impact analysis.
Connect SAP IBP with your broader landscape. Learn about the available integration scenarios.
*S-user ID needed
Overview: Empower your team with the knowledge and skills to get the most out of your solution. Access the learning resources and understand the key capabilities of SAP IBP.
When: Useful throughout the project implementation and post-go-live.
Who: Project team members, end users and business process owners.
Why it matters: Well enabled teams adopt faster, use solutions more effectively, and unlock greater business value. Continuous learning keeps your organization ahead as SAP evolves.
By the end of this phase, you will:
Build your skills with a collection of free SAP learning resources designed to help you learn and innovate.
Explore the available AI capabilities, including Joule, your AI copilot across all SAP applications.
Access structured learning, expert services, and targeted guidance to transform into an intelligent enterprise.
Find product documentation, scope descriptions, and step-by-step guidance for your system.
Ask questions, read blog posts, and connect with SAP experts and peers worldwide.
Overview: Get ready for go-live and set the stage for stable operations and continuous innovation.
When: Final weeks before go-live.
Who: Project managers, operations leads, system admins, and business process owners.
Why it matters: Strong preparation ensures a confident launch, reducing risks and setting up long-term success.
By the end of this phase, you will:
Plan your cutover with confidence for a smooth transition to live operations.
Ensure stable system performance and fast issue resolution with SAP's monitoring tools and best practices.
Stay informed on your solution roadmap, innovations and improvements to help outline the transformation journey.
*S-user ID needed
Live or on-demand? You choose.
Connect with our onboarding experts to learn how to kick-start your implementation, get the most out of your solution and ask your questions live.
Register for a live session below, or catch up anytime with the on-demand webcast recordings. We look forward to seeing you there!
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