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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Welcome to SAP! Get an understanding of your solution entitlements, learn how to access your systems, and where to get support.
Recommended to: Executive Sponsor, IT Manager, Project Manager, Solution Admin.
This guide provides details on everything you need to get started, including system provisioning, communications, and S-user IDs.
This is a unique login identifier that gives you access to support tools, product documentation, training courses, and many more service and information offerings. Learn how to manage S-users for your organization.
Learn about SAP's agile methodology and framework designed to accelerate the implementation, adoption, and management of SAP solutions. Activate leverages SAP Cloud ALM to reduce risk with built-in tools such as Implementation Quality Gates and Continous Quality Checks.
Get ready for launch activities(opens in new tab) upon your contract start date. Access guided enablement, a framework of recorded enablement sessions on business process leading practice, solution architecture and other strategy topics, for Project Manager, IT Lead or Business User. Request a pre-configured demo environment along with sample data which helps you understand and get familiar with leading practices.
Optional modules can extend the features and capabilities of your SAP SuccessFactors solution. (Separate licenses are required.)
Watch short tutorials offered in multiple languages that cover everything you need to begin your project.
| Resources | Description |
|---|---|
| Initial System Access and Provisioning(opens in new tab) | Learn what to expect for initial access to SAP SF - guidance on key communication, provisioning basics and first steps for admins. |
| Understanding the S-user ID and SAP for Me(opens in new tab) | Discover the SAP channels you'll use, the different admin types and permissions, and the key features of SAP for Me. |
| How to engage with SAP Support(opens in new tab) | Explore the support channels you can use to get quick help with any issues. |
| Overview on Training and Enablement(opens in new tab) | Learn how to access the range of trainings and enablement resources for every implementation phase and role. |
| SAP SuccessFactors Community and Other Resources(opens in new tab) | Explore the SAP SuccessFactors Customer Community, a central space where customers, partners, and employees come together to collaborate and succeed. |
Would you like to access this content in another language? Click here(opens in new tab) for German, Spanish, Chinese, or Portuguese versions.
Can't find what you are looking for?
Access the SuccessFactors Customer Onboarding assistance form.(opens in new tab)
Ready to begin your project? Find our best practices to help your team prepare for solution design and successful cloud implementation.
Recommended to: Executive Sponsor, IT Manager, Project Manager, Solution Administrator, Process Manager, Business User.
Find guidance and tools to help you successfully navigate the transition from on-premises human capital management solutions to cloud solutions such as SAP SuccessFactors HCM Suite.
Looking for clarity on training options? Let us help you start your learning journey with role-based training and expert guidance.
Recommended to: Executive Sponsor, IT Manager, Project Manager, Solution Administrator, Process Manager, Business User.
SAP Business AI makes our business applications more intelligent, infusing AI technologies in our HR processes.
Explore our AI capabilities on our SAP SuccessFactors community and how they extend across SAP cloud solutions on our Business AI resource center.
Ready to go live? Let us provide you with the resources to ensure you are prepared for deployment, and the tools to support you afterwards.
Recommended to: Project Manager, Solution Administrator, Business User.
Find a wealth of information, resources, and tools to promote the solution across the organization, drive user adoption and increase knowledge.