SAP SuccessFactors Extended ECM by OpenText

Getting started with your implementation

Are you ready?

Before long, you will receive a confirmation email from OpenText letting you know that your solution is ready to go, along with tenant details and access instructions.
When you are ready to begin your OpenText configuration project, an OpenText Onboarding Manager will contact you to start your implementation journey.
Ensure you get in contact with OpenTextProfessional Services to learn more about their Fast-track approach. For the implementation of the solution by certified consultants or select a certified implementation partner with consultants who have received the proper certification for this solution. Email partners@opentext.com for a list of certified implementation partners.
OpenText Professional Services involvement may be required for certain key tasks during your implementation - more details on this can be provided by your OpenText Onboarding Manager.
SAP SuccessFactors certified consultants will be required for configuration needed in the SuccessFactors modules connecting with Open Text and they should be added to the project based on the integrations needed. Open Text Professional Services are not certified in SuccessFactors.
Your extended ECM for SuccessFactors solution requires a trained and certified partner for successful implementation. Ensure your selected partner holds the Extended ECM for SAP SuccessFactors Cloud Policy Compliant Practitioner credential which is mandatory for all OpenText Cloud practitioners.

Get access to the OpenText Knowledge Base and enablement resources

Open an SAP ticket requesting access (use component XX-PART-OPT-ECM-CLD)
Login through the OpenText Knowledge Center / MySupport Portal

Get ready to

Reduce operational costs and increase productivity by automating administrative tasks
Digitize employee documents while reducing paper waste and your environmental footprint
Empower employees to view and produce documents through self-service access
Minimize compliance-related risks with document retention rules and completeness checks
Accelerate your HR processes with auto-generated documents and integrated e-signature capability

Resources & Guides

Know your version

To check the version of the application you are on, login to your instance of Content Server using your Business Administrator credentials, and at the top center of the page, the version will be displayed along with the text "Content Suite Platform XX.X".

Product Guides

Depending on what version you are using, navigate to Extended ECM for SAP Successfactors Documentation on the OpenText MySupport Portal. Select the folder that corresponds with your current version and review the following documents:

OpenText Extended ECM for SAP SuccessFactors CE - User Guide
OpenText Extended ECM for SAP SuccessFactors CE - Business Admin Guide
OpenText Extended ECM for SAP SuccessFactors CE - Customizing Guide
OpenText Extended ECM for SAP SuccessFactors CE - Release Notes

Videos	Blogs
Compliant document management, document generation and sophisticated records management	The Resilient HR Org Learning to fly: Managing an external and internal workforce Don't ignore the strain of “information overload” on a newly remote workforce
Additional product videos: Using the Inbox \| OpenText Extended ECM for SuccessFactors Automating HR Process with Event Action Center Intelligent Automation for Extended ECM

Videos

Blogs

Compliant document management, document generation and sophisticated records management

Additional product videos:

Product Updates and Services

Product resource page
Find Release Notes for Extended ECM for SAP SuccessFactors
- Navigate to Extended ECM for SAP SuccessFactors Documentation on the OpenText MySupport Portal. Select the folder that corresponds with the version you're interested in then select the Release Notes document. The Release Notes provide highlights of new or changed features in the selected product release, a list of known and fixed issues, and compatibility support for Extended ECM for SAP SuccessFactors
Review the roadmap for Extended ECM for SAP SuccessFactors
- Navigate to the Resources tab in the OpenText MySupport Portal and select Release Schedule & Roadmaps. Use the search field to find the updated “Extended ECM for SAP SuccessFactors” Roadmap. Product upgrades are released on a quarterly basis.

Learning Options

Virtual instructor led course - 3-2045 OpenText Extended ECM for SAP SuccessFactors
Self-paced - OpenText Extended ECM for SAP SuccessFactors Cloud Learning Subscription
- Online Access to four self-paced courses for a one-year period
- Certification exam #1: Content Server Business Administrator Certification
- Participation in a 3-day online instructor-led class: 3-2045 Extended ECM for SAP SuccessFactors
- Certification exam #2: Extended ECM for SAP SuccessFactors Business Administrator Certification

For additional questions about available training please contact training@opentext.com

Need Support from SAP?

If you require additional assistance with your SAP SuccessFactors Extended ECM by OpenText solution, please create a case, using the SAP SuccessFactors Extended ECM by OpenText component XX-PART-OPT-ECM-CLD
Before raising the ticket, check the knowledge center first (Knowledge Base).
Support Policy for SAP Cloud Services
SAP Note 2886089 - Troubleshooting SAP xECM Cloud Edition by OpenText

Know your solution

Understand what features are available in Extended ECM for SAP SuccessFactors
- For a complete overview and product tour of Extended ECM for SAP SuccessFactors you can use the Guided Experience Click Through Tour.
Learn how to customize Extended ECM for SAP SuccessFactors in Content Server and in SAP SuccessFactors
- You can refer to the OpenText Extended ECM for SAP SuccessFactors Customizing Guide that corresponds with your current version. Navigate to Extended ECM for SAP SuccessFactors Documentation on the OpenText MySupport Portal. Select the folder that corresponds with your current version and review the Customizing Guide.

You can navigate to the Extended ECM for SAP SuccessFactors Cloud Edition folder on the OpenText Knowledge Base. Select the latest version to find the Extended ECM for SAP SuccessFactors CE - Request Catalog. The Request Catalog will outline if individual tasks are Self-Serve, or, if a Standard or Non-Standard request is required, please raise a ticket in SAP for Me.