Media Library

Below you will find the CCOE Single Source of Truth for general information, CCOE service portfolio, certification relevant information and support standards.

General Information

Title Description Download
9 Golden Rules for a Future-Safe IT Transformation IT Challenges and Winning Factors for a successful transformation to a future-safe IT PDF
ACCOE eBook V1.0 Overview of the Advanced Customer Center of Expertise concept and required elements for a successful setup and operation of the Customer COE with Advanced Capabilities PDF
ACCOE iBook V1.0 Overview of the Advanced Customer Center of Expertise concept and required elements for a successful setup and operation of the Customer COE with Advanced Capabilities ZIP
ActiveEmbedded Proposal for QA of ACCOE Projects Successful ACCOE Implementation for Enterprise Support Customer in an agreed time frame PDF
Continuous Improvement and Innovation with a CCOE White paper to establish a future proofed organisation for excellent end to end solution orchestration PDF
Customer COE of the Future (Detailed Presentation) How does SAP enable Customer COEs to manage the Digital Transformation PDF
Getting Started with Primary CCOE Certification Learn about the four Primary CCOE basic functions and how to get certified. PDF
installation and system requirements / contract & license management Requesting Keys and System Requirements, How to request keys and setup systems - recommendations PDF
Operation of SAP Centric Cloud Hybrid Solutions Use Cases to Illustrate Collaboration between Customer and Service Provider for SAP Centric Hybrid Solutions PDF
Primary CCOE Basic Functions Learn about the four basic functions of a Primary CCOE PDF
Quality Management KPI Metric Determination Learn about Metric Determination for Advanced Customer COE PDF
The Customer COE of the Future How does the Digital Transformation change the setup and tasks of the Customer COEs? PDF
Value Offering for SAP Certified Customer COEs   PDF

CCOE Services

Title
Description Download
CCOE Service Portfolio Learn about the CCOE Service Portfolio from Self-Assessment, TCO Reduction to Advanced CCOE Certification PDF
Factsheet - SAP Operations Planning Workshop Information Sheet for Service Delivery PDF
SAP_ E2E060 Quality Management Training Factsheet Information Sheet for Training Delivery PDF
Primary CCOE Benchmarking Explanation and Recommendations on the Primary CCOE KPI Benchmarking PDF
Advanced CCOE Coaching CCOE Coaching Service is your support on Advanced CCOE Journey towards the Certification PDF

Recertification - Primary

Title Description Language Download
Incident Quality Report Instruction and HOw-To on the Customer Center of Expertise, Incident Quality Report EN PDF
Achieving the required amount of points for the Support Desk Customer COE Primary Certification Guidelines for Business Object customers without any other SAP footprint EN PDF
Primary CCOE Certification - Contract FAQs Contract FAQs for Primary CCOE Certification EN PDF
Primary CCOE Certification Checklist ES Primary Customer COE Checklist for Customers with SAP Enterprise Support contract DE PDF
Primary CCOE Certification Checklist ES Primary Customer COE Checklist for Customers with SAP Enterprise Support contract EN PDF
Primary CCOE Certification Checklist PSLE Primary Customer COE Checklist for Customers with SAP PSLE contract. DE PDF
Primary CCOE Certification Checklist PSLE Primary Customer COE Checklist for Customers with SAP PSLE contract. EN PDF
Primary CCOE Certification Checklist STS Primary Customer COE Checklist for Customers with SAP Standard Support contract DE PDF
Primary CCOE Certification Checklist STS Primary Customer COE Checklist for Customers with SAP Standard Support contract EN PDF
Primary Certification Guidelines Overview about conditions and content of the SAP CCOE Primary Certification and Recertification DE PDF
Primary Certification Guidelines Overview about conditions and content of the SAP CCOE Primary Certification and Recertification EN PDF
SAP BO Primary CCOE Certification Checklist Primary Customer COE Checklist for Business Object Customer EN PDF
Getting Started with CCOE Getting Started with CCOE EN PDF

Recertification - Primary Extended

Title Download
Primary Customer Center of Expertise Extended Certification PDF

Initial Audit & Recertification - Advanced

Title Description Download
ACCOE Audit Preparation Guide Learn about Advanced Customer COE Certification Audit Deliverables, Tool Requirements and Best Practices. PDF
ACCOE Checklist Checklist with documents to be delivered for the Advanced Customer COE Certification Review PDF
Advanced Audit Preparation Overview Learn about the right Audit preparation PDF
Advanced Customer COE Recertification Sample Agenda A Sample Agenda for Customer COE With Advanced Maturity – (Re)Certification PDF
Factsheet - SAP Advanced CCOE Certification Operation, duration and effort of initil ACCOE Certification PDF
Factsheet - SAP Advanced CCOE Re-Certification Operation, duration and effort of ACCOE Re-Certification PDF

Support Standards

Title Description Download
SAP Standard for Business Process and Interface Monitoring Best Practices for Business Process Monitoring 12.02.2015 PDF
SAP Standard for Change Control Management Best Practices for Change Control Management 14.01.2015 PDF
SAP Standard for Custom Code Management Best Practices for Custom Code Management 19.01.2015 PDF
SAP Standard for Data Consistency Management Best Practices for Data Consistency Management 17.12.2014 PDF
SAP Standard for Data Volume Management Best Practices for Data Volume Management 12.12.2014 PDF
SAP Standard for IT Service Management Best Practices for IT Service Management 14.01.2015 PDF
SAP Standard for Job Scheduling Management Best Practices for Job Scheduling Management 03.03.2015 PDF
SAP Standard for Remote Supportability Best Practices for Remote Supportability 17.12.2014 PDF
SAP Standard for Root Cause Analysis Best Practices for Root Cause Analysis 17.12.2014 PDF
SAP Standard for Security Best Practices for Security 17.12.2014 PDF
SAP Standard for Solution Documentation Best Practices for Solution Documentation 17.12.2014 PDF
SAP Standard for System Administration Best Practices for System Administration 17.12.2014 PDF
SAP Standard for System Monitoring and Alerting Best Practices in Technical Monitoring 17.12.2014 PDF
SAP Standard for Test Management Best Practices in Test Management 17.12.2014 PDF
SAP Standard for Upgrade Management Best Practices for Upgrade Management 12.12.2014 PDF
SAP Standard for Security
SAP Solution Manager 7.2
Best Practices for Security 31.03.2017 PDF
SAP Standard for System Management
SAP Solution Manager 7.2
Best Practices for System Management 31.03.2017 PDF
SAP Standard for Process Management
SAP Solution Manager 7.2
Best Practices for Process Management 31.03.2017 PDF
SAP Standard for Data Consistency Management
SAP Solution Manager 7.2
Best Practices for Data Consistency Management 31.03.2017 PDF
SAP Standard for Change Control Management
SAP Solution Manager 7.2
Best Practices for Change Control Management 31.03.2017 PDF
SAP Standard for Test Management
SAP Solution Manager 7.2
Best Practices for Test Management 31.03.2017 PDF
SAP Standard for IT Services Management
SAP Solution Manager 7.2
Best Practices for IT Services Management 31.03 2017 PDF
SAP Standard for Business Process Monitoring
SAP Solution Manager 7.2
Best Practices for Business Process Monitoring 31.03.2017 PDF
SAP Standard for Customer Code Management
SAP Solution Manager 7.2
Best Practices for Customer Code Management 31.03.2017 PDF