Media Library
Below you will find the CCOE Single Source of Truth for general information, CCOE service portfolio, certification relevant information and support standards.
General Information
| Title | Description | Download |
|---|---|---|
| 9 Golden Rules for a Future-Safe IT Transformation | IT Challenges and Winning Factors for a successful transformation to a future-safe IT | |
| ACCOE eBook V1.0 | Overview of the Advanced Customer Center of Expertise concept and required elements for a successful setup and operation of the Customer COE with Advanced Capabilities | |
| ACCOE iBook V1.0 | Overview of the Advanced Customer Center of Expertise concept and required elements for a successful setup and operation of the Customer COE with Advanced Capabilities | ZIP |
| ActiveEmbedded Proposal for QA of ACCOE Projects | Successful ACCOE Implementation for Enterprise Support Customer in an agreed time frame | |
| Continuous Improvement and Innovation with a CCOE | White paper to establish a future proofed organisation for excellent end to end solution orchestration | |
| Customer COE of the Future (Detailed Presentation) | How does SAP enable Customer COEs to manage the Digital Transformation | |
| Getting Started with Primary CCOE Certification | Learn about the four Primary CCOE basic functions and how to get certified. | |
| installation and system requirements / contract & license management | Requesting Keys and System Requirements, How to request keys and setup systems - recommendations | |
| Operation of SAP Centric Cloud Hybrid Solutions | Use Cases to Illustrate Collaboration between Customer and Service Provider for SAP Centric Hybrid Solutions | |
| Primary CCOE Basic Functions | Learn about the four basic functions of a Primary CCOE | |
| Quality Management KPI Metric Determination | Learn about Metric Determination for Advanced Customer COE | |
| The Customer COE of the Future | How does the Digital Transformation change the setup and tasks of the Customer COEs? | |
| Value Offering for SAP Certified Customer COEs |
CCOE Services
| Title |
Description | Download |
|---|---|---|
| CCOE Service Portfolio | Learn about the CCOE Service Portfolio from Self-Assessment, TCO Reduction to Advanced CCOE Certification | |
| Factsheet - SAP Operations Planning Workshop | Information Sheet for Service Delivery | |
| SAP_ E2E060 Quality Management Training Factsheet | Information Sheet for Training Delivery | |
| Primary CCOE Benchmarking | Explanation and Recommendations on the Primary CCOE KPI Benchmarking | |
| Advanced CCOE Coaching | CCOE Coaching Service is your support on Advanced CCOE Journey towards the Certification |
Recertification - Primary
| Title | Description | Language | Download |
|---|---|---|---|
| Achieving the required amount of points for the Support Desk | Customer COE Primary Certification Guidelines for Business Object customers without any other SAP footprint | EN | |
| Primary CCOE Certification - Contract FAQs | Contract FAQs for Primary CCOE Certification | EN | |
| Primary CCOE Certification Checklist ES | Primary Customer COE Checklist for Customers with SAP Enterprise Support contract | DE | |
| Primary CCOE Certification Checklist ES | Primary Customer COE Checklist for Customers with SAP Enterprise Support contract | EN | |
| Primary CCOE Certification Checklist PSLE | Primary Customer COE Checklist for Customers with SAP PSLE contract. | DE | |
| Primary CCOE Certification Checklist PSLE | Primary Customer COE Checklist for Customers with SAP PSLE contract. | EN | |
| Primary CCOE Certification Checklist STS | Primary Customer COE Checklist for Customers with SAP Standard Support contract | DE | |
| Primary CCOE Certification Checklist STS | Primary Customer COE Checklist for Customers with SAP Standard Support contract | EN | |
| Primary Certification Guidelines | Overview about conditions and content of the SAP CCOE Primary Certification and Recertification | DE | |
| Primary Certification Guidelines | Overview about conditions and content of the SAP CCOE Primary Certification and Recertification | EN | |
| SAP BO Primary CCOE Certification Checklist | Primary Customer COE Checklist for Business Object Customer | EN | |
| Getting Started with CCOE | Getting Started with CCOE | EN | |
| Message Quality Evaluation Report Instruction (Howto) | Message Quality Evaluation Report Instruction (Howto) | EN |
Recertification - Primary Extended
| Title | Download |
|---|---|
| Primary Customer Center of Expertise Extended Certification |
Initial Audit & Recertification - Advanced
| Title | Description | Download |
|---|---|---|
| ACCOE Audit Preparation Guide | Learn about Advanced Customer COE Certification Audit Deliverables, Tool Requirements and Best Practices. | |
| ACCOE Checklist | Checklist with documents to be delivered for the Advanced Customer COE Certification Review | |
| Advanced Audit Preparation Overview | Learn about the right Audit preparation | |
| Advanced Customer COE Recertification Sample Agenda | A Sample Agenda for Customer COE With Advanced Maturity – (Re)Certification | |
| Factsheet - SAP Advanced CCOE Certification | Operation, duration and effort of initil ACCOE Certification | |
| Factsheet - SAP Advanced CCOE Re-Certification | Operation, duration and effort of ACCOE Re-Certification |
Support Standards
| Title | Description | Download |
|---|---|---|
| SAP Standard for Business Process and Interface Monitoring | Best Practices for Business Process Monitoring 12.02.2015 | |
| SAP Standard for Change Control Management | Best Practices for Change Control Management 14.01.2015 | |
| SAP Standard for Custom Code Management | Best Practices for Custom Code Management 19.01.2015 | |
| SAP Standard for Data Consistency Management | Best Practices for Data Consistency Management 17.12.2014 | |
| SAP Standard for Data Volume Management | Best Practices for Data Volume Management 12.12.2014 | |
| SAP Standard for IT Service Management | Best Practices for IT Service Management 14.01.2015 | |
| SAP Standard for Job Scheduling Management | Best Practices for Job Scheduling Management 03.03.2015 | |
| SAP Standard for Remote Supportability | Best Practices for Remote Supportability 17.12.2014 | |
| SAP Standard for Root Cause Analysis | Best Practices for Root Cause Analysis 17.12.2014 | |
| SAP Standard for Security | Best Practices for Security 17.12.2014 | |
| SAP Standard for Solution Documentation | Best Practices for Solution Documentation 17.12.2014 | |
| SAP Standard for System Administration | Best Practices for System Administration 17.12.2014 | |
| SAP Standard for System Monitoring and Alerting | Best Practices in Technical Monitoring 17.12.2014 | PDF |
| SAP Standard for Test Management | Best Practices in Test Management 17.12.2014 | |
| SAP Standard for Upgrade Management | Best Practices for Upgrade Management 12.12.2014 | |
| SAP Standard for Security SAP Solution Manager 7.2 |
Best Practices for Security 31.03.2017 | |
| SAP Standard for System Management SAP Solution Manager 7.2 |
Best Practices for System Management 31.03.2017 | |
| SAP Standard for Process Management SAP Solution Manager 7.2 |
Best Practices for Process Management 31.03.2017 | |
| SAP Standard for Data Consistency Management SAP Solution Manager 7.2 |
Best Practices for Data Consistency Management 31.03.2017 | |
| SAP Standard for Change Control Management SAP Solution Manager 7.2 |
Best Practices for Change Control Management 31.03.2017 | |
| SAP Standard for Test Management SAP Solution Manager 7.2 |
Best Practices for Test Management 31.03.2017 | |
| SAP Standard for IT Services Management SAP Solution Manager 7.2 |
Best Practices for IT Services Management 31.03 2017 | |
| SAP Standard for Business Process Monitoring SAP Solution Manager 7.2 |
Best Practices for Business Process Monitoring 31.03.2017 | |
| SAP Standard for Customer Code Management SAP Solution Manager 7.2 |
Best Practices for Customer Code Management 31.03.2017 |