Media Library
Below you will find the Customer COE Single Source of Truth for general information, Customer COE service portfolio, certification relevant information and support standards.
General Information
| Title | Description | Download |
|---|---|---|
| Continuous Improvement and Innovation with a Customer COE | White paper to establish a future proofed organisation for excellent end-to-end solution orchestration | |
| Getting Started with the Primary Customer COE Certification | Learn about the four Primary Customer COE basic functions and how to get certified | |
| Value Offering for Certified Customer COEs | Find out the benefits and the value for Certified Customer COEs. | |
| 9 Golden Rules for a Future-Safe IT Transformation | IT Challenges and Winning Factors for a successful transformation to a future-safe IT | |
| ACCOE eBook V1.0 | Overview of the Advanced Customer Center of Expertise concept and required elements for a successful setup and operation of the Customer COE with Advanced Capabilities | |
| ActiveEmbedded Proposal for QA of ACCOE Projects | Successful ACCOE Implementation for Enterprise Support Customer in an agreed time frame | |
| The Customer COE of the Future | How does SAP enable Customer COEs to manage the Digital Transformation | |
| Installation and System Requirements / Contract & License management | Requesting Keys and System Requirements, How to request keys and setup systems - recommendations | |
| Operation of SAP Centric Cloud Hybrid Solutions | Use Cases to Illustrate Collaboration between Customer and Service Provider for SAP Centric Hybrid Solutions | |
| Primary CCOE Certification Guidelines | Learn about the Primary Customer Center of Expertise Certification Guidelines | |
| Quality Management KPI Metric Determination | Learn about Metric Determination for Advanced Customer COE |
Primary Customer COE - Initial Audit & Recertification
| Title | Description | Language | Download |
|---|---|---|---|
| Getting Started with the Customer Center of Expertise | Getting Started with the Customer Center of Expertise | EN | |
| Value Offering for Certified Customer COEs | Find out the benefits and the value for Certified Customer COEs. | EN | |
| Incident Quality Report | Instruction and How-To on the Customer Center of Expertise, Incident Quality Report | EN | |
| Primary CCOE Certification - Contract FAQs | Contract FAQs for Primary CCOE Certification | EN | |
| Primary CCOE Certification Checklist for ES | Primary Customer COE Certification Checklist for Customers with an SAP Enterprise Support contract | DE | |
| Primary CCOE Certification Checklist for ES | Primary Customer COE Certification Checklist for Customers with an SAP Enterprise Support contract | EN | |
| Primary CCOE Certification Checklist for PSLE | Primary Customer COE Certification Checklist for Customers with an SAP Product Support Large Enterprise contract | DE | |
| Primary CCOE Certification Checklist for PSLE | Primary Customer COE Certification Checklist for Customers with an SAP Product Support Large Enterprise contract | EN | |
| Primary CCOE Certification Checklist for StS | Primary Customer COE Certification Checklist for Customers with an SAP Standard Support contract | DE | |
| Primary CCOE Certification Checklist for StS | Primary Customer COE Certification Checklist for Customers with an SAP Standard Support contract | EN | |
| Primary Certification Guidelines | Overview about conditions and content of the SAP CCOE Primary Certification and Recertification | DE | |
| Primary Certification Guidelines | Overview about conditions and content of the SAP CCOE Primary Certification and Recertification | EN | |
| Primary Customer COE Benchmarking | Explanation and Recommendation on the Primary Customer COE KPI Benchmarking | EN |
Advanced Customer COE - Initial Audit & Recertification
| Title | Description | Download |
|---|---|---|
| Advanced Customer COE Audit Preparation Guide | Learn about Advanced Customer COE Certification Audit Deliverables, Tool Requirements and Best Practices. | |
| Advanced Customer Customer COE Checklist | Checklist with documents to be delivered for the Advanced Customer COE Certification Review | |
| Advanced Audit Preparation Overview | Learn about the right Audit preparation | |
| Advanced Customer COE Recertification Sample Agenda | A Sample Agenda for Customer COE With Advanced Maturity – (Re)Certification | |
| Factsheet - SAP Advanced Customer COE Certification | Operation, duration and effort of initil Advanced Customer CCOE Certification | |
| Factsheet - SAP Advanced Customer COE Re-Certification | Operation, duration and effort of Advanced Customer COE Re-Certification | |
| One Pager - SAP Operations Planning Workshop (SOPW) | Plan the Optimization of your Customer COE, including efficient E2E Solution operation processes in your IT landscape and support organization. | |
| One Pager - Extended SAP Operations Planning Workshop (eSOPW) | Plan the Optimization of your Customer COE, including operation processes of your IT landscape, support organization and considering the Customer COE Strategy, Governance and Organization. |
Customer COE Services
| Title |
Description | Download |
|---|---|---|
| One Pager - SAP Operations Planning Workshop (SOPW) | Plan the Optimization of your Customer COE, including efficient E2E Solution operation processes in your IT landscape and support organization. | |
| One Pager - Extended SAP Operations Planning Workshop (eSOPW) | Plan the Optimization of your Customer COE, including operation processes of your IT landscape, support organization and considering the Customer COE Strategy, Governance and Organization. | |
| Factsheet - SAP Operations Planning Workshop (SOPW) | SAP Operations Planning Workshop (SOPW) - Information Sheet for Service Delivery | |
| Factsheet - Extended SAP Operations Planning Workshop (eSOPW) | Extended SAP Operations Planning Workshop (eSOPW) - Information Sheet for Service Delivery | |
| SAP E2E060 Quality Management Training Factsheet | Quality Management Traning - Information Sheet for Training Delivery | |
| Advanced Customer COE Coaching | Customer COE Coaching Service is your support on Advanced Customer COE Journey towards the Certification | |
| Customer COE Service Portfolio | Learn about the Customer COE Service Portfolio from Self-Assessment, TCO Reduction to Advanced Customer COE Certification. |
Support Standards - SAP Solution Manager 7.2
| Title | Description | Download |
|---|---|---|
| SAP Standard for Security SAP Solution Manager 7.2 |
Best Practices for Security | |
| SAP Standard for System Management SAP Solution Manager 7.2 |
Best Practices for System Management | |
| SAP Standard for Process Management SAP Solution Manager 7.2 |
Best Practices for Process Management | |
| SAP Standard for Data Consistency Management SAP Solution Manager 7.2 |
Best Practices for Data Consistency Management | |
| SAP Standard for Change Control Management SAP Solution Manager 7.2 |
Best Practices for Change Control Management | |
| SAP Standard for Test Management SAP Solution Manager 7.2 |
Best Practices for Test Management | |
| SAP Standard for IT Services Management SAP Solution Manager 7.2 |
Best Practices for IT Services Management | |
| SAP Standard for Business Process Monitoring SAP Solution Manager 7.2 |
Best Practices for Business Process Monitoring | |
| SAP Standard for Customer Code Management SAP Solution Manager 7.2 |
Best Practices for Customer Code Management | |
| SAP Standard for Root Cause Analysis SAP Solution Manager 7.2 |
Best Practices for Root Cause Analysis |