Media Library
Below you will find the Customer COE Single Source of Truth for general information, Customer COE service portfolio, certification relevant information and support standards.
General Information
| Title | Description | Download |
|---|---|---|
| Continuous Improvement and Innovation with a Customer COE | White paper to establish a future proofed organisation for excellent end-to-end solution orchestration | |
| Getting Started with the Primary Customer COE Certification | Learn about the four Primary Customer COE basic functions and how to get certified | |
| Value Offering for Certified Customer COEs | Find out the benefits and the value for Certified Customer COEs. | |
| 9 Golden Rules for a Future-Safe IT Transformation | IT Challenges and Winning Factors for a successful transformation to a future-safe IT | |
| ACCOE eBook V1.0 | Overview of the Advanced Customer Center of Expertise concept and required elements for a successful setup and operation of the Customer COE with Advanced Capabilities | |
| ActiveEmbedded Proposal for QA of ACCOE Projects | Successful ACCOE Implementation for Enterprise Support Customer in an agreed time frame | |
| The Customer COE of the Future | How does SAP enable Customer COEs to manage the Digital Transformation | |
| Installation and System Requirements / Contract & License management | Requesting Keys and System Requirements, How to request keys and setup systems - recommendations | |
| Operation of SAP Centric Cloud Hybrid Solutions | Use Cases to Illustrate Collaboration between Customer and Service Provider for SAP Centric Hybrid Solutions | |
| Primary CCOE Certification Guidelines | Learn about the Primary Customer Center of Expertise Certification Guidelines | |
| Quality Management KPI Metric Determination | Learn about Metric Determination for Advanced Customer COE |
Primary Customer COE - Initial Audit & Recertification
| Title | Description | Language | Download |
|---|---|---|---|
| Getting Started with the Customer Center of Expertise | Getting Started with the Customer Center of Expertise | EN | |
| Value Offering for Certified Customer COEs | Find out the benefits and the value for Certified Customer COEs. | EN | |
| Incident Quality Evaluation (NEW) | The Customer COE Incident Quality Evaluation is one criteria which SAP reviews within the scope of the Customer COE Primary Certification. The Incident Quality Dashboard application of the SAP's ONE Support Launchpad provides an at-a-glance overview of key figures for confirmed incidents. | EN | |
| Primary CCOE Certification - Contract FAQs | Contract FAQs for Primary CCOE Certification | EN | |
| Primary CCOE Certification Checklist for ES | Primary Customer COE Certification Checklist for Customers with an SAP Enterprise Support contract | DE | |
| Primary CCOE Certification Checklist for ES | Primary Customer COE Certification Checklist for Customers with an SAP Enterprise Support contract | EN | |
| Primary CCOE Certification Checklist for PSLE | Primary Customer COE Certification Checklist for Customers with an SAP Product Support Large Enterprise contract | DE | |
| Primary CCOE Certification Checklist for PSLE | Primary Customer COE Certification Checklist for Customers with an SAP Product Support Large Enterprise contract | EN | |
| Primary CCOE Certification Checklist for StS | Primary Customer COE Certification Checklist for Customers with an SAP Standard Support contract | DE | |
| Primary CCOE Certification Checklist for StS | Primary Customer COE Certification Checklist for Customers with an SAP Standard Support contract | EN | |
| Primary Certification Guidelines | Overview about conditions and content of the SAP CCOE Primary Certification and Recertification | DE | |
| Primary Certification Guidelines | Overview about conditions and content of the SAP CCOE Primary Certification and Recertification | EN | |
| Primary Customer COE Benchmarking | Explanation and Recommendation on the Primary Customer COE KPI Benchmarking | EN |
Advanced Customer COE - Initial Audit & Recertification
| Title | Description | Download |
|---|---|---|
| Advanced Customer COE Audit Preparation Guide | Learn about Advanced Customer COE Certification Audit Deliverables, Tool Requirements and Best Practices. | |
| Advanced Customer Customer COE Checklist | Checklist with documents to be delivered for the Advanced Customer COE Certification Review | |
| Advanced Audit Preparation Overview | Learn about the right Audit preparation | |
| Advanced Customer COE Recertification Sample Agenda | A Sample Agenda for Customer COE With Advanced Maturity – (Re)Certification | |
| Factsheet - SAP Advanced Customer COE Certification | Operation, duration and effort of initil Advanced Customer CCOE Certification | |
| Factsheet - SAP Advanced Customer COE Re-Certification | Operation, duration and effort of Advanced Customer COE Re-Certification | |
| One Pager - SAP Operations Planning Workshop (SOPW) | Plan the Optimization of your Customer COE, including efficient E2E Solution operation processes in your IT landscape and support organization. | |
| One Pager - Extended SAP Operations Planning Workshop (eSOPW) | Plan the Optimization of your Customer COE, including operation processes of your IT landscape, support organization and considering the Customer COE Strategy, Governance and Organization. |
Customer COE Services
| Title |
Description | Download |
|---|---|---|
| Customer COE Assessment Service for the Primary Certification (EN) | Service: Program and Support for the Primary Customer COE certification - Language English | |
| Customer COE Assessment Service for the Primary Certification (DE) | Service: Program and Support for the Primary Customer COE certification - Language German | |
| One Pager - SAP Operations Planning Workshop (SOPW) | Plan the Optimization of your Customer COE, including efficient E2E Solution operation processes in your IT landscape and support organization. | |
| One Pager - Extended SAP Operations Planning Workshop (eSOPW) | Plan the Optimization of your Customer COE, including operation processes of your IT landscape, support organization and considering the Customer COE Strategy, Governance and Organization. | |
| Factsheet - SAP Operations Planning Workshop (SOPW) | SAP Operations Planning Workshop (SOPW) - Information Sheet for Service Delivery | |
| Factsheet - Extended SAP Operations Planning Workshop (eSOPW) | Extended SAP Operations Planning Workshop (eSOPW) - Information Sheet for Service Delivery | |
| SAP E2E060 Quality Management Training Factsheet | Quality Management Traning - Information Sheet for Training Delivery | |
| Advanced Customer COE Coaching | Customer COE Coaching Service is your support on Advanced Customer COE Journey towards the Certification | |
| Customer COE Service Portfolio | Learn about the Customer COE Service Portfolio from Self-Assessment, TCO Reduction to Advanced Customer COE Certification. |
Support Standards - SAP Solution Manager 7.2
| Title | Description | Download |
|---|---|---|
| SAP Standard for Security SAP Solution Manager 7.2 |
Best Practices for Security | |
| SAP Standard for System Management SAP Solution Manager 7.2 |
Best Practices for System Management | |
| SAP Standard for Process Management SAP Solution Manager 7.2 |
Best Practices for Process Management | |
| SAP Standard for Data Consistency Management SAP Solution Manager 7.2 |
Best Practices for Data Consistency Management | |
| SAP Standard for Change Control Management SAP Solution Manager 7.2 |
Best Practices for Change Control Management | |
| SAP Standard for Test Management SAP Solution Manager 7.2 |
Best Practices for Test Management | |
| SAP Standard for IT Services Management SAP Solution Manager 7.2 |
Best Practices for IT Services Management | |
| SAP Standard for Business Process Monitoring SAP Solution Manager 7.2 |
Best Practices for Business Process Monitoring | |
| SAP Standard for Customer Code Management SAP Solution Manager 7.2 |
Best Practices for Customer Code Management | |
| SAP Standard for Root Cause Analysis SAP Solution Manager 7.2 |
Best Practices for Root Cause Analysis |