SAP provides digital support experience with solutions for autonomous Application Lifecycle Management (ALM) and service and support delivery for all customers and landscapes, integrating the products that make up the Intelligent Enterprise. The digital experience is a competitive differentiator and enables customer satisfaction.
There are different approaches to ALM. Some customers prefer to run their applications using a standardized low-cost approach, while others have individual ALM requirements. Some customers use just a few SAP components, while others have landscapes with more than 100 SAP components. Then there are SAP customers that do not have SAP components at all, but only use cloud applications from SAP.
To satisfy the different customer expectations, SAP provides multiple ALM offerings:
Cloud-based ALM solution for cloud and hybrid customers. Smaller on-premise-only landscapes can be supported as well. SAP Cloud ALM provides standardized ALM processes.
Powerful on-premise solution for service providers and customers with advanced needs regarding system management, user monitoring, integration monitoring, and configuration and security analytics.
SAP SE and Tricentis have expanded their existing partnership. All SAP customers with an SAP Enterprise Support agreement (including SAP Enterprise Support, cloud editions) will be entitled to use Tricentis Test Automation for SAP as a term license.
Application Lifecycle Management from SAP provides processes, tools, best practices, and services to manage SAP and non-SAP solutions throughout the complete application lifecycle. Managing the application lifecycle covers multiple phases:
It is a long tradition at SAP to support customers in executing these tasks. As part of the support engagement, SAP provides tools, methodologies, and best practices that help to achieve faster time-to-market, to avoid business disruptions, to increase efficiency of IT operations, and to provide transparency of the entire IT landscape.
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