-
Technical Assistance
Request product support from SAP
-
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Technical Assistance
Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Subscribe to this monthly newsletter to stay informed about the wide range of news and events relating to SAP's application lifecycle management offerings.
Register here for monthly ALM updates delivered directly to your inbox.
Join us every month to interact with experts and your peers as they share news, lessons learned and best practices about SAP Cloud ALM for implementation and operations. For example: How does SAP Cloud ALM drive successful implementations and operations of SAP S/4HANA Cloud? How does SAP Cloud ALM bring SAP Activate methodology to live?
Learn about concepts, strategy, the latest features, customer stories and more. Participation is free of charge.
Register to receive mail notifications for every following call of this new series.
SAP SE and Tricentis have announced an expansion of their global partnership. SAP customers get free access to Tricentis Test Automation for SAP as part of their SAP Enterprise Support engagement. Both ALM platforms SAP Solution Manager and SAP Cloud ALM will allow the integration of Tricentis Test Automation for SAP. This will accelerate the move to SAP S/4HANA and the Intelligent Enterprise Suite significantly for our customers.
Additional packages are available for customers interested in expanding into full enterprise use (including non-SAP).
More and more customers move to the cloud and use Software as a Service (SaaS) applications. But they continue to operate business applications deployed on-premise or at hyperscalers as well. Their IT solutions are hybrid.
Application Lifecycle Management is an important topic for hybrid solutions. Both worlds (cloud and on-premise) have to be brought together. We have received many questions already on how to do this best.
To scale the knowledge transfer, SAP decided to collect best practices into a series of whitepapers to be published here.
SAP provides digital support experience with solutions for autonomous Application Lifecycle Management (ALM) and service and support delivery for all customers and landscapes, integrating the products that make up the Intelligent Enterprise. The digital experience is a competitive differentiator and enables customer satisfaction.
There are different approaches to ALM. Some customers prefer to run their applications using a standardized low-cost approach, while others have individual ALM requirements. Some customers use just a few SAP components, while others have landscapes with more than 100 SAP components. Then there are SAP customers that do not have SAP components at all, but only use cloud applications from SAP.
To satisfy the different customer expectations, SAP provides multiple ALM offerings:
Cloud-based ALM solution for cloud and hybrid customers. Smaller on-premise-only landscapes can be supported as well. SAP Cloud ALM provides standardized ALM processes.
Learn about:
Powerful on-premise solution for service providers and customers with advanced needs regarding system management, user monitoring, integration monitoring, and configuration and security analytics.
Learn about:
On-premise ALM solution for customers with on-premise and hybrid SAP solutions. Customers can select ALM functions they require and configure them individually.
Learn about:
SAP SE and Tricentis have expanded their existing partnership. All SAP customers with an SAP Enterprise Support agreement (including SAP Enterprise Support, cloud editions) will be entitled to use Tricentis Test Automation for SAP as a term license.
Application Lifecycle Management from SAP provides processes, tools, best practices, and services to manage SAP and non-SAP solutions throughout the complete application lifecycle. Managing the application lifecycle covers multiple phases:
It is a long tradition at SAP to support customers in executing these tasks. As part of the support engagement, SAP provides tools, methodologies, and best practices that help to achieve faster time-to-market, to avoid business disruptions, to increase efficiency of IT operations, and to provide transparency of the entire IT landscape.
ALM and Customer Support
Watch the video series:
Read the overview presentation. And learn about the ALM usage rights.
Join the ALM Community Call page to sign up for the new and monthly webinar series to get the latest ALM news, strategy updates, live talks from and with SAP's topic experts!
Join the ALM expert page to get expert materials, read blogs and join ongoing discussions of ALM topics.
Find out about all ALM Events and join to get the latest information about all ALM topics directly from the experts.