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SAP SE and Tricentis have announced an expansion of their global partnership. SAP customers get free access to Tricentis Test Automation for SAP as part of their SAP Enterprise Support engagement. Both ALM platforms SAP Solution Manager and SAP Cloud ALM will allow the integration of Tricentis Test Automation for SAP. This will accelerate the move to SAP S/4HANA and the Intelligent Enterprise Suite significantly for our customers.
Additional packages are available for customers interested in expanding into full enterprise use (including non-SAP).
More and more customers move to the cloud and use Software as a Service (SaaS) applications. But they continue to operate business applications deployed on-premise or at hyperscalers as well. Their IT solutions are hybrid.
Application Lifecycle Management is an important topic for hybrid solutions. Both worlds (cloud and on-premise) have to be brought together. We have received many questions already on how to do this best.
To scale the knowledge transfer, SAP decided to collect best practices into a series of whitepapers to be published here.
SAP provides digital support experience with solutions for autonomous Application Lifecycle Management (ALM) and service and support delivery for all customers and landscapes, integrating the products that make up the Intelligent Enterprise. The digital experience is a competitive differentiator and enables customer satisfaction.
There are different approaches to ALM. Some customers prefer to run their applications using a standardized low-cost approach, while others have individual ALM requirements. Some customers use just a few SAP components, while others have landscapes with more than 100 SAP components. Then there are SAP customers that do not have SAP components at all, but only use cloud applications from SAP.
To satisfy the different customer expectations, SAP provides multiple ALM offerings:
SAP Solution Manager is the well-established ALM platform of SAP. It is an on-premise solution to support on-premise applications as well as hybrid landscapes. The rich functional portfolio supports all aspects of ALM. Customers can select those functions they require and configure them individually to their individual needs.
Learn about SAP Solution Manager, or Focused Build,
or Focused Insights.
Powerful solution for Service Providers who want to host all their customers in a central, scalable, safe, and automated environment. It also addresses customers with advanced needs regarding system management, user monitoring, integration monitoring, and configuration and security analytics.
SAP Cloud ALM is for customers that use only (or at least predominantly) cloud solutions from SAP, and do not want to deploy their own ALM platform on-premise for managing these applications. It is a brand-new solution (general availability since August 31, 2020) built on modern cloud technology.
SAP SE and Tricentis have expanded their existing partnership. All SAP customers with an SAP Enterprise Support agreement (including SAP Enterprise Support, cloud editions) will be entitled to use Tricentis Test Automation for SAP as a term license.
Application Lifecycle Management from SAP provides processes, tools, best practices, and services to manage SAP and non-SAP solutions throughout the complete application lifecycle. Managing the application lifecycle covers multiple phases:
It is a long tradition at SAP to support customers in executing these tasks. As part of the support engagement, SAP provides tools, methodologies, and best practices that help to achieve faster time-to-market, to avoid business disruptions, to increase efficiency of IT operations, and to provide transparency of the entire IT landscape.
ALM and Customer Support
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