Application Lifecycle Management (ALM)

Ensure accelerated implementation and smooth operations of your end-to-end business solution throughout the entire lifecycle.

ALM Offerings

SAP provides digital support experience with solutions for autonomous Application Lifecycle Management (ALM) and service and support delivery for all customers and landscapes, integrating the products that make up the Intelligent Enterprise. The digital experience is a competitive differentiator and enables customer satisfaction.

There are different approaches to ALM. Some customers prefer to run their applications using a standardized low-cost approach, while others have individual ALM requirements. Some customers use just a few SAP components, while others have landscapes with more than 100 SAP components. Then there are SAP customers that do not have SAP components at all, but only use cloud applications from SAP.

To satisfy the different customer expectations, SAP provides multiple ALM offerings:

SAP Solution Manager

SAP Solution Manager is the well-established ALM platform of SAP. It is an on-premise solution to support on-premise applications as well as hybrid landscapes. The rich functional prortfolio supports all aspects of ALM. Customers can select those functions they require and they can configure them individually to their individual needs.

SAP Focused Run

Powerful solution for Service Providers who want to host all their customers in a central, scalable, safe, and automated environment. It also addresses customers with advanced needs regarding system management, user monitoring, integration monitoring, and configuration and security analytics.

SAP Cloud ALM

SAP Cloud ALM is for customers that use only (or at least predominantly) cloud solutions from SAP, and do not want to deploy their own ALM platform on-premise for managing these applications. It is a brand-new solution (general availability since August 31, 2020) built on modern cloud technology. 

Benefits of ALM

Application Lifecycle Management from SAP provides processes, tools, best practices, and services to manage SAP and non-SAP solutions throughout the complete application lifecycle. Managing the application lifecycle covers multiple phases:

  • Requirements – Collect business demand regarding new or changed business processes
  • Design – Convert requirements into detailed specifications
  • Build & Test – Configure the applications and check if they match the requirements
  • Deploy – Transfer changes from a test environment into the live business
  • Operate – Provide services required for ongoing operations
  • Optimize – Analyze service-level fulfillment and perform any activities required to improve results

It is a long tradition at SAP to support customers in executing these tasks. As part of the support engagement, SAP provides tools, methodologies, and best practices that help to achieve faster time-to-market, to avoid business disruptions, to increase efficiency of IT operations, and to provide transparency of the entire IT landscape.

 


ALM and Customer Support

Watch the video series:

  • What is the ALM roadmap of SAP?
  • What is SAP Cloud ALM?
  • How are SAP Cloud ALM and SAP Solution Manager related?
  • What is Built-in Support?
  • Summary

Read the overview presentation. And learn about the ALM usage rights.

ALM Community

Join the ALM Community Call page to sign up for the new and monthly webinar series to get the latest ALM news, strategy updates, live talks from and with SAP's topic experts!

Join the ALM expert page to get expert materials, read blogs and join ongoing discussions of ALM topics.

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