ALM Cloud Services

Some ALM functions are available as independent cloud services. They can be used by SAP Solution Manager, as well as other cloud offerings of SAP. A major advantage is release independence - customers can use the services independent of the release/support-package level of their on-premise environment, and they do not need to manage updates.

One frequent use case is the access to up-to-date content. All ALM offerings have access to the latest content. For customers with SAP Solution Manager, there is no need to import all available content, only that content which is required by the customer while using the cloud extensions is transferred.

The other important use case is the delivery of support services by SAP. Even if a customer's component is not on the latest support level, the latest support services can be delivered. This improves not only the quality of the delivered services but also the general collaboration between the customer and SAP Support.

Available Cloud Services

With the Status of Support Connectivity application and with a direct synchronization of landscape data and SAP EarlyWatch Alert data, customers who have a small, standard SAP landscape and do not require application lifecycle management or IT Service Management functionality of SAP Solution Manager, can benefit from basic services for their on-premise landscape.

If the system’s status in the Status of Support Connectivity application shows that a system is not sending data to SAP yet, users will be assisted in properly configuring data synchronization.

Further information:

The SAP EarlyWatch Alert workspace provides a comprehensive overview on your system landscape regarding stability, configuration, hardware utilization and performance.

Drill-downs into KPI time series for a long time range are provided, e.g. database growth, SAP HANA CPU and memory utilization and response times.

Further information:

Maintenance Planner enables easy and efficient planning of all these changes in your SAP system landscape.
All calculations of changes are based on information provided by the SAP Solution Manager Landscape Management Database. The results of the Maintenance Planner are consumed by the Software Logistics Toolset.

SAP Readiness Check provides a suite of self-service tools to assist with scoping and planning your next step on the digital transformation journey.

SAP Readiness Check supports the following scenarios:

  • Usage and data profiling of SAP ERP systems
  • Conversions from SAP ERP to SAP S/4HANA
  • SAP S/4HANA product version upgrades
  • The move from SAP ERP HCM to SAP SuccessFactors solutions
  • Transformation from SAP CRM to SAP Customer Experience solutions
  • The migration from SAP Solution Manager to SAP Cloud ALM
  • Conversions from SAP BW to SAP BW/4HANA
  • The transformation from SAP BW or SAP BW/4HANA to SAP Datasphere, SAP BW bridge

SAP Readiness Check is available on SAP for Me and on SAP Cloud ALM. SAP Readiness Check on SAP Cloud ALM offers enhanced integration with project management capabilities within SAP Cloud ALM for selected scenarios.

Further information:

SAP Help Portal

Key Feature Overview

SAP Readiness Check on SAP for Me

SAP Readiness Check Community

The SAP KPI Catalog is a cloud service offering definitions, technical documentation and comprehensive descriptions of KPIs (key performance indicators) and associated metrics available to you in various SAP applications. This consists of both technical information such as how a KPI is measured, and information on the significance of the KPI for your enterprise.

The catalog offers search and filter capabilities to find KPIs for specific products, industry solutions, and end-to-end processes. The KPI catalog is thereby the central point of reference for your business-relevant key figures. SAP Solution Manager applications, such as Business Process Analytics, use the KPI catalog as an integrated tool to support users to search and find the right KPIs and use them directly in the respective application. The KPI catalog provides the description, the purpose and definition of the KPI as well as the technical information, which the application requires to measure and display the KPI.

The KPI catalog is integrated into the KPI Workspace where you get additional information like an overview of the KPIs used in your system landscape. This shows you the KPIs you already use and it can help to proactively identify compatibility issues in the KPI usage.

Further information:

Roadmap Viewer contains procedures and methods to help you bring improvements and innovations into your company. The implementation road maps are organized based on their general or product-specific relevance for projects and their respective solution(s).

The selected implementation roadmap gives you the end-to-end understanding and guidance of the activities, deliverables, and associated tasks. The content within the implementation roadmap is assigned to separate phases, workstreams, or other criteria. You have the ability to filter on a variety of tags to display only content relevant for your current activities and landscape.

The implementation roadmap serves as the foundation for your project and you have the option to upload it into SAP Solution Manager for project management purposes. The result is a project plan in the form of a work breakdown structure (WBS), which you can use as a starting point for your project delivery.

Further information:

Get insights into the efficiency of your case management process

With the Case Quality Report dashboard, you get an at-a-glance overview of quality-related key figures for confirmed cases.

Find out to what extend existing SAP solution documentation was used to clarify and narrow down the technical issue.

Get benchmarking information to compare your case quality with all SAP customers. This will give you an idea of what adjustments you need to make to improve your interaction with SAP Support.

Although designed for Customer COEs, the Case Quality Report is available to all customers.

To execute the report, the authorization object  “support desk evaluation” has to be assigned to your S-user.

For more information about the Case Quality Report dashboard and further insights into the Customer COE concept, visit the Customer COE Portal on the Support Portal.

Custom Code Analytics gives you an overview of the custom code footprint of your ABAP business systems and provides insights about code quality and usage. You can access the application for the systems where you have the Display System Data authorization. The application uses Custom Code Management (CCM) data sent from your SAP Solution Manager.

You can:

  • get an overview of custom code objects (for example, by type, by usage, by quality).
  • examine the distribution of custom code objects per package or application component.
  • get a trend for the number of custom code objects (increase or decrease).

Further information:

The Data Volume Management (DVM) application for S/4HANA in SAP for Me provides an overview of the key HANA-specific metrics as well as details on specific measures to tackle HANA memory and disk-related challenges. It provides details on the most beneficial objects and measures to reduce the size per area. For example, the potential to reduce the HANA memory usage or disk usage is immediately available without need for user input. As are the relevant objects to use to achieve the projected reduction.

An integrated simulation function allows the user to plot and instantly see the results of “what if” situations, e.g. to see the effect on the expected reduction potential when the end user decides to go with a higher or lower residence time compared to the SAP proposal. The effects on the changes are immediately reflected in the main saving applications to visualize the results. At any time, the end user can decide to reset the simulation to the SAP best practice defaults or to save the changed values to get all related cards (graphs related to saving potential in the main screen of the DVM application) updated with the new calculated results.

Further information:

SAP for Me

Some customers want to use cloud extensions without relation to their SAP Solution Manager, Focused Solutions for SAP Solution Manager, or SAP Cloud ALM. These customers can access the cloud extensions directly via SAP for Me. The portal provides access to task-driven support resources in an intuitive interface.