Cloud Extensions of SAP Solution Manager

Some ALM functions are available as independent cloud services, called cloud extensions of SAP Solution Manager. They can be used by SAP Solution Manager, as well as other cloud offerings of SAP. A major advantage is release independence. Customers can use the services independent of the release/support-package level of their on-premise environment, and they do not need to manage updates.

One frequent use case is the access to up-to-date content. All ALM offerings have access to the latest content. And for customers with SAP Solution Manager, there is no need to import all available content. Only that content which is required by the customer while using the cloud extensions is transferred.

The other important use case is the delivery of support services by SAP. Even if a component of the customer is not on the latest support level, the latest support services can be delivered. This improves not only the quality of the delivered services but also the general collaboration between the customer and SAP Support.

Available Cloud Extensions

The SAP EarlyWatch Alert workspace provides a comprehensive overview on your system landscape regarding stability, configuration, hardware utilization and performance.

Drill-downs into KPI time series for a long time range are provided, e.g. database growth, SAP HANA CPU and memory utilization and response times.

Further information:

Maintenance Planner enables easy and efficient planning of all these changes in your SAP system landscape.
All calculations of changes are based on information provided by the SAP Solution Manager Landscape Management Database. The results of the Maintenance Planner are consumed by the Software Logistics Toolset.

SAP Readiness Check provides a pre-conversion overview, useful for identifying current system landscape preparation steps, well in advance of your system conversion project start date.

SAP Readiness Check for SAP S/4HANA supports customers who plan to convert existing SAP ERP 6.x systems to SAP S/4HANA. It checks both your production systems (or copies thereof) and your development systems for SAP S/4HANA conversion compatibility and necessary conversion preparation steps. The results are consolidated in an interactive dashboard for internal or for SAP communication.

SAP Readiness Check for SAP BW/4HANA supports customers who are planning to convert existing SAP BW 7.X systems to SAP BW/4HANA. It checks both your production systems (or copies thereof) and your development systems for SAP BW/4HANA conversion compatibility and necessary conversion preparation steps. The results are consolidated in an interactive dashboard for internal communication or communication with SAP. 

The SAP KPI Catalog is a cloud service offering definitions, technical documentation and comprehensive descriptions of KPIs (key performance indicators) and associated metrics available to you in various SAP applications. This consists of both technical information such as how a KPI is measured, and information on the significance of the KPI for your enterprise.

The catalog offers search and filter capabilities to find KPIs for specific products, industry solutions, and end-to-end processes. The KPI catalog is thereby the central point of reference for your business-relevant key figures. Applications of SAP Solution Manager like Business Process Analytics use the KPI catalog as an integrated tool to support users searching and finding the right KPIs and use them directly in the respective application. The KPI catalog provides the description, the purpose and definition of the KPI as well as the technical information, which the application requires to measure and display the KPI.

The KPI catalog is integrated into the KPI Workspace where you get additional information like an overview of the KPIs used in your system landscape. This shows you the KPIs you already use and it can help to proactively identify compatibility issues in the KPI usage.

Further information:

Roadmap Viewer contains procedures and methods to help you bringing improvements and innovations into your company. The implementation road maps are organized based on their general or product-specific relevance for projects and their respective solution(s).

The selected implementation roadmap gives you the end-to-end understanding and guidance of the activities, deliverables, and associated tasks. The content within the implementation roadmap is assigned to separate phases, workstreams, or other criteria. You have the ability to filter on a variety of tags to display only content relevant for your current activities and landscape.

The implementation roadmap serves as the foundation for your project and you have the option to upload it into SAP Solution Manager for project management purposes. The result is a project plan in the form of a work breakdown structure (WBS), which you can use as a starting point for your project delivery.

Further information:

The Incident Quality Dashboard provides an at-a-glance overview of key figures for confirmed incidents. You can access these statistics for the installations that you have got the Support Desk Evaluation authorization for. Some important key figures are:

  • Fulfillment Rate – Shows the support desk evaluation results for all confirmed messages.
  • Error Categorization – Classifies solved incidents into different categories like SAP Error, Product complexity, Missing functionality, Customer error, 3rd party error, lacking basic knowledge of customer.
Further information:

SAP ONE Support Launchpad

Some customers want to use cloud extensions without relation to their SAP Solution Manager, Focused Solutions for SAP Solution Manager, or SAP Cloud ALM. These customers can access the cloud extensions directly via the SAP ONE Support launchpad. The launchpad provides access to task-driven support resources in an intuitive interface.