Overview Tab

The Services & Support dashboard's Overview(opens in new tab) tab helps you manage Cases and Service Requests, search SAP Notes & KBAs, get insights into reports, and more.


Procedure

From the sidebar, select Services & Support → Overview tab. It has these cards:

 

  • Joule AI Assistant card
    Your unified entry point into SAP for Me using conversational and agentic AI. Important: Joule is being rolled-out gradually and so you may not be able to use it just yet. All users will have access in the very near future. 
  • Search Support Knowledge card
    Lets you find results from a variety of SAP web resources, for instance SAP Notes and KBAs, documentation from the SAP Help Portal, or blogs and questions & answers from the SAP Community. This card is only visible for users who have not yet been given access to the Joule AI Assistant.
  • Manage Cases card
    On the Case List(opens in new tab), you can manage reports of technical issues for your whole company and, if you are an SAP partner, for your end customers. You can also Create a Case(opens in new tab) to report a technical problem with your SAP solution.
  • Manage Service Requests card(opens in new tab)
    Service requests for cloud solutions are intended for routine tasks that are unrelated to unexpected disruptions, and which are selected from a standardized catalog: for instance, performing database consistency checks, installing plug-ins, restarting systems, migrating volumes. The card shows the number of services that you have requested, grouped by status, and lets you request new ones. 
  • Quick Access card
    All main actions and essential resources at your fingertips: contact the Customer Interaction Center, Access the KBA & Notes application, Manage S-Users, Download Software, and many more.
    • Get Started and learn more about support and services from SAP.
    • Product Onboarding. Get support content for your software product versions, collected from various websites, such as SAP KBAs, Guided Answers, and SAP Help Portal content.
  • Upcoming Events
    Find a list of all upcoming support-related events sorted by date: Maintenance dates for your cloud solutions, maintenance deliveries for on-premise, or Schedule an Expert sessions with an SAP support expert.