The Services & Support dashboard's Overview(opens in new tab) tab helps you manage Cases and Service Requests, search SAP Notes & KBAs, get insights into reports, and more.

From the sidebar, select Services & Support → Overview tab. It has these cards:

• Joule AI Assistant card
  Your unified entry point into SAP for Me using conversational and agentic AI. 
• Manage Cases card
  On the Case List(opens in new tab), you can manage reports of technical issues for your whole company and, if you are an SAP partner, for your end customers. You can also Create a Case(opens in new tab) to report a technical problem with your SAP solution.
• Manage Service Requests card(opens in new tab)
  Service requests for cloud solutions are intended for routine tasks that are unrelated to unexpected disruptions, and which are selected from a standardized catalog: for instance, performing database consistency checks, installing plug-ins, restarting systems, migrating volumes. The card shows the number of services that you have requested, grouped by status, and lets you request new ones. 
• Live Preventative Recommendations card 
  The Live Preventative Recommendations application lists urgent and important support-related information for your systems so that you can anticipate and mitigate potential risks and react immediately for your software solution landscape
  
• Quick Access card
  All main actions and essential resources at your fingertips. 
• Upcoming Events
  Find a list of all upcoming support-related events sorted by date: Maintenance dates for your cloud solutions, maintenance deliveries for on-premise, or Schedule an Expert sessions with an SAP support expert.