The Live Preventative Recommendations(opens in new tab) application lists urgent and important support-related information for your systems so that you can anticipate and mitigate potential risks and react immediately for your software solution landscape. There are four types:

• Preventative support solutions are those KBAs that are identified by artificial intelligence (AI) services to notify you of a potential issue with your software.
• Critical KBAs and notes are support solutions that SAP Support experts have identified for critical issues. They aim to prevent severe business impact to customers and are tagged accordingly.
• Hot are KBAs and notes that SAP Support experts have identified as helpful and tagged accordingly.
• Trending are KBAs and notes that rank high in the list of most-read documents. A spike in the number of visits to a particular KBA or note can indicate a looming issue.
   

From the sidebar, select Services & Support → Overview tab → Live Preventative Recommendations launch card.

By default, the launch card lists the number of Preventative, Critical, Hot, and Trending KBAs and notes for systems that you selected at your most recent visit. If it is your first visit to the application, the number of KBAs and notes for your favorite systems are listed, (provided you have marked ten or fewer systems as a favorites). If you do not have any favorite systems maintained, you will be prompted to select systems you are interested in.

 

1. From the launch card, click Select Systems. Or from the application, click the System field in the application header.
2. From the Select Systems dialog, you have the following options:

• Use Search to find systems by ID, name, number or leading product.
• Choose up to ten systems that preventative KBAs and notes shall be retrieved for.
• Choose Reset to abolish your selection.
• Check Favourite Systems Only to refine your system list to favourite systems.
• Choose systems to be marked as favorites. 

You have the following options for working with the list:

• For each system, sort the list by Number, Title, Type, Category, Software Product, Component, or Alert Date.
• Filter the list by Systems, Software Products, Components, Types. You can also use Search to narrow the list.
• If your S-user is associated with a company in a global corporation, select one of your subsidiaries from the Customer dropdown.
• Choose More Options, then Export, to download the table(opens in new tab) to a local XLSX file on your computer.