The Services & Support dashboard's Quick Access card helps you find all main actions and essential resources in one single place.

On the Services & Support Overview tab, navigate to the Quick Access card. It provides you with links to the following important content:

Main Actions

• Customer Interaction Center – For non-technical issues and assistance, reach out to the CIC via phone, mail, or chat. 
• MyNotes – Access relevant SAP Knowledge Base Articles and SAP Notes in one place:
  • Expert Search – Search for specific notes using a variety of filter criteria (and the option to save them for your next visits). 
  • New SAP Notes & KBAs – If there are relevant new SAP Notes or KBAs similar to a note that you've read before, you can see these new notes. Select a new note for more information. 
  • Updated SAP Notes & KBAs – If there's an updated SAP Note or KBA for a note that you've read before, you can see these updates. Select an updated note for more information. 
  • Favorite SAP Notes & KBAs Card – Notes that you marked as favorites. If one of the favorite notes changes, this is shown on the card.
  • Recently Viewed SAP Notes & KBAs – Check all notes that you have viewed recently on the Recently Viewed page.
• SAP Security Notes – Review SAP Security Notes and important action items to help you maintain your system security. Select a note to see changes, download or export, email, notes. Save notes as favorites.
• Manage S-Users – Access key contacts information, both in your company and at SAP, and manage S-users in your company.
• Download Software – Check installations, upgrades, support packages, patches and databases.
• Request License Keys – See information on your license keys, SAP software change request (SSCR) keys, development namespaces, and migration keys.
• Check Cloud Service Availability – See events that can affect your cloud system availability.
• Manage Remote Connection – View and manage remote connections. Remote access lets SAP Support quickly diagnose and solve cases you report or deliver services to your systems.
• Services & Support Reporting – Holistic analytical overview of your product portfolio, support entitlements, cases, landscape and more.
• Find Product Documentation – Navigate to the SAP Help Portal for all available SAP product documentation.
• SAP Legal Change Notes – See legal changes that may affect you, notes that may be required to maintain compliance with governing authorities in your country
• SAP HotNews – See a complete list of priority 1 (very high priority) SAP Notes to learn how to avoid and resolve problems with your SAP systems.
• Support Log Assistant – Analyze text files such as logs, configuration files or traces automatically to suggest solutions to known issues found in the files.
• Regulatory Change Manager – Monitore and track upcoming regulatory changes and its business impact for relevant SAP products.
   

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Learn more about support and services from SAP.
 

Product Onboarding

Get support content for your software product versions, collected from various websites, such as SAP KBAs, Guided Answers, and SAP Help Portal content.