Case List

The Case List(opens in new tab) gives you access to:

  • Open Cases created by someone in your organization and that, based on your authorizations, you have access to.
  • My Open Cases that were reported by you or on your behalf (by SAP or your Value-Added Reseller partner).
  • Closed Cases that were resolved and confirmed,
  • Drafts that haven’t been sent to SAP yet.
  • Sessions with a certified expert outside SAP.
Related information

Report a technical issue with the Get Support application

Process

Go to Services & Support → Cases tab.

You can sort and group the list, choose which columns shall be displayed, and narrow down the items to those most relevant to you by using a variety of filter criteria. This configuration can then be saved for future re-use, allowing you to switch between different views with ease.

  • Report a new technical problem with your SAP solution by clicking the Get Support (Case, Expert Chat, ...) button. Learn more.
  • Click Download  to download the currently shown list of cases to your local computer.
  • Click Info  for a case to see a preview of most recent changes.
    You can also confirm or open the case directly from this view, without having to enter the case.
  • Click an item in the list to manage the case.

Customizing the Case List

You can filter and sort the case list, choose which columns shall be displayed, group cases, and save these personalized views for future visits. 


Filtering the List

  1. When you enter the case list, some filters are selected by default. Use the filter bar to narrow the list of items down to those that you are interested in.
  2. Click Adapt Filters to add more criteria. Here you can add filters like Installation, Reporter, Created On, etc.
  3. Select Go so your filter choices become effective.

Sorting the List

  1. Select the three-dot Settings icon  to open the View Settings dialog.
  2. Click the Sort icon .
  3. Choose if you prefer an ascending or descending sorting order of the list items.
  4. From the Sort By options, select the sorting criterion.
  5. Confirm with OK.

Grouping the List Items

  1. Select the three-dot Settings icon  to open the View Settings dialog.
  2. Click the Group icon .
  3. Choose if you prefer the groups to be listed in an ascending or descending way.
  4. From the Group By options, select the grouping criterion.
  5. Confirm with OK.

Arranging the List Columns

  1. Select the three-dot Settings icon  to open the View Settings dialog.
  2. Click the Settings icon .
  3. Select all columns that shall be shown in the list by ticking the respective check boxes.
  4. Mark an item in the list of available columns, then select Additional Options  to move the column up or down, or to the top or bottom of the list of shown columns.
  5. Confirm with OK.

Managing List Views

  1. Once you have filtered and sorted the list, grouped list items, and selected the columns that shall be shown, you can save this list configuration as so-called "view" for future visits: Click the down-arrow icon , then select Save to overwrite the current view's settings or Save As to create a new view.
    1. Specify a meaningful name for the view.
    2. Select Set as Default if this view shall be pre-selected the next time you enter the case list. (You will still have to click the Go button to apply the filter criteria.)
    3. Select Apply Automatically if the view's filter shall be executed immediately when selected, i.e. without the need to click the Go button.
    4. Confirm with Save.
  2. On your next visits, you can apply the same settings by selecting this view from the list behind the down-arrow icon .

Note: The default view Standard cannot be modified, hence only Save As is offered to store your settings.