Joule is an intelligent AI assistant that serves as your unified entry point into SAP for Me. Using conversational and agentic AI, Joule delivers effortless navigation, advanced self-service capabilities, personalized support, and quick task execution, enhancing your experience and productivity.

Simply start a conversation with Joule by typing your question or request in natural language. Joule understands conversational queries, so you can interact as you would with a colleague, no need for specific commands or syntax.

Joule enhances usability and optimizes efficiency and  productivity across your SAP for Me experience. Some key capabilities are:

• Effortless Navigation
• Rapid Information and Analytics
• Advanced Self-Service
• Accelerated Task Execution

Joule understands your intent and navigates you directly to the right location in SAP for Me to complete your task.

What you can do:

• Ask "where" questions to locate specific features or sections.
• Get taken to the exact spot you need without manual navigation.

Example queries:

• "Where do I find . . . ?"
• "Where can I manage my entitlements?"

Joule provides instant answers and information directly within your conversation, while also pointing you to the relevant content in SAP for Me for further details.

What you can do*:

• Get quick answers to "how-to" questions and procedural guidance.
• View snapshots of your support situation.
• Access case analytics grouped by status, product, or action required.
• Receive step-by-step instructions for common tasks.

Example queries*:

• "How can I . . . ?"
• "Show me my open cases"
• "Show me cases that require action"
• "Group my cases by product"

*  Note:  For more complex tasks, Joule will seamlessly hand over to the appropriate dedicated application in SAP for Me.

What you can do:

• Describe specific technical problems in natural language.
• Receive relevant troubleshooting steps and solutions.
• Seamlessly create support cases when no existing solution is found.
• Automatically transfer all conversation details to the new case, eliminating the need to rewrite your issue.

Example queries:

• "I have a problem in the SAP S/4HANA database..."
• "Our BTP subaccount won't start after assigning a new entitlement and has been stuck in 'processing' for two hours – what should I do?"
• "Reset my user . . . "

How it works:

• You describe your technical issue
• Joule analyzes the situation and searches for resolutions.
• If a solution is found, Joule provides troubleshooting steps.
• If no satisfactory solution exists, Joule offers to create a support case with all details pre-filled.

Joule can execute simple, high-impact business tasks directly through conversation, focusing on actions that save you time and effort.

What you can do:

• Assign additional contacts to single or multiple cases.
• Perform other routine tasks without navigating through multiple screens.

Example queries:

• "Assign [contact name] to cases [case numbers]."