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SAP Marketing Cloud Onboarding Resource Center

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Welcome

Keys to Success

Provisioning Process

This one-pager reviews the provisioning process for SAP Marketing Cloud.

Creating an SAP Support User

The video demonstrates how to create an S-user in the SAP ONE Support Launchpad.

SAP Marketing Cloud News

Sign up for SAP Marketing Cloud news to be delivered directly to your inbox. 

Project Readiness

Keys to Success

  • Understand project management framework
  • Build the project team
  • Define success metrics
  • Consider a continuous quality check (CQC) in your project plan

Readiness Resources

Project Delivery Framework

Recommended Staffing

Using Predictive KPIs

Guidance and Enablement

Keys to Success

Resources for Implementation Best Practices

Performance

Team Enablement Resources

Enable your team to succeed in the project implementation and become fully competent in adopting the solution. Check out the guided materials and create your own enablement plan based on your needs. For more in-depth guidance, please refer to our get onboarded value maps.

Quarterly Engagement Program

MicroLearnings

Product Support Accreditation

SAP CX Webcasts

SAP Training

Community Q&A

Project Progress

Keys to Success

  • Review CQC resources
  • Request CQC for Deployment Readiness 3-5 weeks prior to go live
  • Evaluate and implement recommended changes

You can receive a CQC as part of your SAP Enterprise Support contract. These remote services allow us to analyze your system and situation based on real-live data from your system. After each service, you receive a service report with an executive summary, findings, and a detailed action plan to mitigate risks or improve your situation.

CQC for Deployment Readiness

Software Collection Handling

How do I request a CQC service?

Go-Live Preparation

Keys to Success

Go-Live Readiness

Order a Production Environment

Solution Maintenance Resources
Now that SAP Marketing Cloud is live, it's time to transition to ongoing governance and adoption. Engage with subject matter experts on new feature enhancements and explore SAP Marketing Cloud development roadmap.