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Technical Assistance
Request product support from SAP
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Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Technical Assistance
Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
With SAP Enterprise Support, advanced security edition, you get a strategic support engagement, which helps you to comply with advanced security regulations and data-privacy requirements, and helps to implement, operate, and innovate better.
Our offering includes:
You may choose between the following two options of advanced secure support services:
Our offering includes:
Below is a description of our selectable content of all Advanced Secure Support services offerings:
Additional enhanced infrastructure options for the connection between customer and SAP support backbone providing more flexibility and additional levels of control.
Dedicated remote SAP team for set-up, planning, and delivery of secure support services, handling defined exceptions in the support collaboration with SAP.
Dedicated security-cleared contact for planning, and delivery of secure support and SAP Enterprise Support services, handling exceptions in the support collaboration with SAP.
Secure remote access for root-cause analysis to customer systems in incident processing out of defined countries, locations based on requirements defined by customer.
Secure remote access for service delivery out of defined countries, locations or passport holders based on requirements defined by customer.
Support staff with security clearance.
Support delivery out of highly secured rooms in SAP locations.
All offerings add additional flexibility in the following areas: