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Guided Self Services

Guided Self Services

With Guided Self Services, SAP offers you proven procedures to analyze and optimize your systems. These procedures are based on the experience of service deliveries to thousands of SAP systems.

Guided Self Services are delivered through SAP Solution Manager and available to improve the most common areas like system performance, data volume management, change management, security optimization and business processes.

SAP Enterprise Support customers can use them when and how often you want.

Technical Prerequisites

  • SAP Solution Manager Release 7.0 EHP1 with SP23
  • The use of the content update within the Solution Manager ensures that self-service content is up to date, independent and if it is SP23 or higher. See further information in SAP Note 1143775

    Note: some Guided Self Services are already available with SP18
  • Further information about technical prerequisites for Guided Self-Service in general can be found in SAP Note 1609155
  • Individual technical prerequisites for a specific Guided Self-Service can be found in the document in column 'How To Enable' of the table below

Further technical information and prerequisites are covered in SAP Note 1609155. System demos, sample reports, detailed information per individual Guided Self-Service and How To Enable are listed in the table 'Available Guided Self Services'. At the bottom of this table there is also information about fully automated self services, like SAP EarlyWatch Alerts for different system environments.

  • Create an incident under SV-BO.

Available Guided Self-Services

  • The report provides an overview about typical IT operation key performance indicators. 
  • These are e.g. total cost of operation, business process monitoring and many more.
  • Identify areas for optimizing IT operations and bringing innovation faster into your business.
  • It provides insight and facts about your core business processes
  • It shows indicators for BPA and explains the BPI methodology
  • It includes the usage of BPAs and the Business Process Operations Dashboards. It can be also the initial scope for a Business Process Monitoring implementation
  • Get more insights of this service from SAP Value Map > Business Process Improvement. Please ensure that you have signed up to Learning Hub, edition for SAP Enterprise Support before accessing Value Maps
  • It provides insights into Data Consistency Management
  • The Guided Self Service for Data Consistency Management (GSS DCM) in SAP Solution Manager should be the central starting point of all investigations related to Data Consistency
  • It provides guidance on how to check and ensure data consistency in certain scenarios, for example, after a corruption of a database table or a business object
  • It supports the detection, the analysis and the resolution of inconsistencies and provides ad-hoc consistency analysis procedures that are required after specific solution lifecycle events
  • Results of data consistency investigation activities can be documented in the GSS to support handover and archiving of executed actions
  • Get more insights of this service from SAP Value Map > Application Lifecycle Management. Please ensure that you have signed up to Learning Hub, edition for SAP Enterprise Support before accessing Value Maps
  • It provides full control of costs associated to storage and related system management.
  • DVM ensures long-term scalability and business continuity of all critical business transactions despite permanent accumulation of data. 
  • Additionally it drives continuous improvements object by object according to your priorities.
  • Get more insights of this service from SAP Value Map > Data Volume Management. Please ensure that you have signed up Learning Hub, edition for SAP Enterprise Support before access Value Maps. 
  • It helps to optimize your transactional performance by using SAP Application Analysis Tools.
  • The analysis of ST12 traces, E2E traces or ST14 Application Checks leads to general and specific recommendations on how to change SAP and customer coding, implement missing notes or change application configurations to improve the performance of your business process steps.
  • Find more about this topic in Performance Optimization Part 1, Part 2 and Part 3 [e-learning] in Learning Hub.
  • It enables you to analyze SAP components in your SAP Business Suite solution at regular intervals. 
  • Issues are identified early, giving you time to resolve them before they impact your solution and business.
  • It enables you to analyze SAP BusinessObjects at regular intervals.
  • You can analyze the workload, detect potential performance bottlenecks and identify wrong configuration settings in your BOE system landscape.
  • The entry point to check the stability and performance for Web AS Java/Enterprise Portal system. 
  • Issues are identified early, giving you time to resolve them before they impact your solution and your business.
  • It enables you to analyze different aspects of the HANA Appliance. 
  • You can analyze the workload, size and growth of tables and data on disk. 
  • You can also detect potential performance bottlenecks regarding memory usage and identify incorrect configuration settings in your HANA landscape. 
  • In addition, statistics of the Solution Landscape Transformation (SLT) Mechanism are displayed.
  • It keeps the security of your system at a high level by verifying critical security properties.
  • With SOS you are able to identify potential security issues and recommendations on how to improve the security of your system.
  • Get more insights of this service from SAP Value Map > Security. Please ensure that you have signed up Learning Hub, edition for SAP Enterprise Support before access Value Maps. 
  • It supports you with an easy procedure to calculate system resources of the HANA Database. 
  • This procedure gives you easy access to HANA sizing rules given in SAP Notes and SAP Quicksizer. 
  • It calculates necessary memory and disk sizes of the planned HANA appliance.
  • It improves the system performance and optimizes the use of your hardware resources to make the most out of your investment.
  • By shortening the database response time and reducing the database load the overall system performance will improve as well as the response times of the affected transactions.
  • It measures key performance indicators for the quality of the transport processes in a productive system.
  • Transport related problems like import and sequence errors, as well as emergency transports, are identified. 
  • This allows quality assurance of the transport processes.
  • Transport statistics are provided for better control and governance.
  • The change management processes are directed towards SAP Best Practices.
  • Get more insights of this service from SAP Value Map > Application Lifecycle Management. Please ensure that you have signed up Learning Hub, edition for SAP Enterprise Support before access Value Maps. 
  • Find more about this topic in Proactive Transport Checks in Learning Hub.
  • It analyzes a set of transport requests before being imported into a target system and checks for potential import errors.
  • This service identifies transport related problems like import or sequence errors proactively before the import is done. 
  • It also predicts the import times and identifies problems because of different software versions in the export and import system. 
  • It provides best practice recommendations on how these errors can be avoided. 
  • As a result, the import gets more robust and the stability of the production system is improved.
  • Get more insights of this service from SAP Value Map > Application Lifecycle Management. Please ensure that you have signed up Learning Hub, edition for SAP Enterprise Support before access Value Maps. 
  • Find more about this topic in Proactive Transport Checks in Learning Hub.