Customer COE is a team of SAP experts in your organization which bundles SAP know-how and competencies and bring them together across departments. Its mission is to drive efficiency and effectiveness of your business processes trough rock solid operations and continuous innovation adoption of your SAP software solution
Maximize business value of your SAP software investment.
Equip your SAP expert team with knowledge, business focused capabilities, and an expert network across organizational boundaries.
Leverage SAP's Customer COE best practice framework to run your SAP expert team in an optimized way.
Customer COE One Pager
Customer COE Intro
Customer COE Helpful Hints
Customer COE Accreditation Guide
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The Customer COE framework is SAP's overall “big picture” of how to setup and manage an SAP Expert team in order to maximize your SAP software value. The framework distinguishes between five key areas which are key for a holistic setup.
Check out the "Customer COE Insights documents" for more details.
The Customer COE team accreditation determines the maturity of your Customer COE in a frequency of 2 years, as nothing is more consistent than change.
Value
The Customer COE team accreditation provides orientation on which topics are important as a basis, and indicates where there is a need for action. The certificate at the end of the successful audit is the confirmation from SAP that the expert team has successfully implemented the fundamentals. Use this for internal marketing.
Process
During a remote audit, an SAP Customer COE auditor evaluates the extent to which the Customer COE capabilities are addressed and implemented in your company. The audit criteria are based on SAP best practices, which are summarized for you in the team accreditation guide.
Prepare yourself
Become familiar with the team accreditation guide, the defined criteria and further information provided in the Customer Insight documents. Involve IT and business in the review. Bring them together to create cross-departmental transparency about processes and responsibilities.
We are happy to assist you at any step, in time to plan or expand your individual Customer COE journey.
You can connect with SAP customers, industry and technology experts from SAP and our partners. Supported by the Global User Groups organization, these independent, not-for-profit groups educate members, facilitate customer involvement, and influence SAP strategy. Discover the knowledge offering provided to User Groups.
The Customer COE Program provides you with the newest insights, knowledge sessions and keeps you up-to-date with upcoming events. Contact the Customer COE Program (COE.Program@sap.com) to request the newsletter.