Customer Center of Expertise (Customer COE)

SAP 運用とサポートプロセスを支援するトラステッドパートナー

Customer Center of Expertise (Customer COE) はクラウド、オンプレミス、ハイブリッドのいずれをご利用の場合も、サービスプロバイダーとして、また、ビジネスイノベーションの旗振り役として、SAP 業務部門と IT 部門をつなぐコラボレーションハブとなります。習熟度に応じて 2 つのレベルに分けられます。

Roadmap and Certifications

The Customer Center of Expertise program entails two maturity levels with an Advanced IT Operations Self-Assessment interposed.

Starting with a Primary Customer COE Certification, customers establish the foundation for their Customer COEs to then continuously prove their maturity and become certified Advanced Customer COEs that facilitate support and drive innovation in their organizations.

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Running a certified Primary Customer COE is a contractual element and demonstrates proficiency in important basic functions. The SAP Primary Customer COE Certification provides a solid foundation for interacting with SAP. This certification consists of self-service by filling out an online-questionnaire. A follow-up call in case of ambiguities is optional.

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As a Center of Expertise, please consider the Incident Quality Report Application within the SAP ONE Support Launchpad

The Advanced Self-Assessment identifies areas of improvement for Primary Customer COE(s) on their journey towards Advanced maturity. After completion, SAP will provide a rough estimation of the maturity of your processes including maturity indicators and recommendations in each area. This Assessment cannot replace the SAP Operations Planning Workshop, where SAP interacts directly with your experts and comes up with a sophisticated and precise evaluation, including a tailored action plan.

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The Advanced Customer COE Certification confirms as optional basis an excellent integrated end-to-end solution orchestration and a KPIs driven continuous improvement process through an effective Quality Management System. This shall be renewed on an annual basis. This Certification is performed remotely and onsite.

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Knowledge Transfer

This section will provide you relevant information needed for a Customer COE certification as well as assets that help you with your daily business.

Additional learning content is available in the the SAP Enterprise Support Academy.     


SAP Enterprise Support Value Maps

An SAP social media-based empowerment and support program, that simplifies and accelerates learning and utilization of support offerings. They provide guided access to the knowledge, skills and services needed to tackle business challenges and drive goals. Value Maps empower you to build up digital proficiency and prepare your IT landscape for innovation.

SAP User Groups

You can connect with SAP customers, industry and technology experts from SAP and our partners. Supported by the Global User Groups organization, these independent, not-for-profit groups educate members, facilitate customer involvement, and influence SAP strategy. Discover the knowledge offering provided to User Groups.

SAP JAM Customer COE Community

The Customer COE Community Suite provides real added values for certified Customer COE(s) only. On this SAP Jam-based platform, you can network, stay up-to-date with the Customer COE of the year, and ask questions to the entire community.