SAP Enterprise Support Reporting Cockpit

The SAP Enterprise Support reporting cockpit is an interactive dashboard analyzing and documenting the status of your SAP solution, support services and achievements hereunder based on solution monitoring capabilities, product and landscape overview, usage KPIs, consumption of SAP Enterprise Support offerings, support case status and other support relevant metrics.

SAP Enterprise Support Reporting cockpit

ES reporting cockpit is an interactive dashboard analyzing and documenting the status of your SAP solution, support services and achievements hereunder based on solution monitoring capabilities, product and landscape overview, usage KPIs, consumption of ES offerings, support case status and other support relevant metrics

(Requires Display SAP Enterprise Support reporting cockpit authorization)

Available Cockpit Content

  • SAP Business ByDesign
  • SAP C/4HANA
  • SAP Cloud Platform

  • SAP Integrated Business Planning
  • SAP S/4HANA Cloud
  • SAP SuccessFactors

What's New?

Also check out our SAP Community blog series to stay posted about SAP Enterprise Support reporting cockpit.

Essentials

SAP Enterprise Support is a baseline offering and is included in the subscription fees for SAP Cloud services.

  • Explore the status of your solutions covered by SAP Enterprise Support during the subscription period, and gain visibility into your use of SAP software and support engagement with SAP using the new dynamic and configurable SAP Enterprise Support reporting cockpit.
  • Interact, customize, and design your tailored SAP Enterprise Support report by adding or removing data sections, statistics and tables, drill down into detailed views across products, systems, services, incidents and status. Save your settings for future re-use as your individual variant or print it as a report.
  • Use the SAP Enterprise Support reporting cockpit to collaborate with your SAP Enterprise Support front office.

Your benefits: Interactivity, customization, personalization – all in one cockpit.

Beyond Reporting Statistics

Our objective is to help you receive the appropriate service and support, as contractually agreed, for your SAP solutions, and ensure that the correct actions are taken to address any open issues that might have a negative impact on your use of SAP solutions.

The content of the SAP Enterprise Support reporting cockpit is constantly being improved and extended. New data sections as well as further cloud solutions and on-premise products will be implemented and integrated in upcoming releases.

Use the SAP Enterprise Support reporting cockpit for your collaboration with your SAP Enterprise Support advisory center and start your journey to the Intelligent Enterprise.

Frequently Asked Questions

To access the SAP Enterprise Support reporting cockpit in the SAP ONE Support Launchpad, you need to have an SAP Support user ID (“S-user ID”) that has the authorization Display SAP Enterprise Support reporting cockpit assigned to it. Your company’s super administrators can request an ID for you and grant the required authorization. If you do not know who your super administrator is, contact SAP Support.

For more information on access (including requesting authorizations) please see KBA 2834499.

Orders and license data are protected by the additional authorization Access License Utilization for Cloud, which your super administrator can assign to your S-user ID. This authorization is granted on customer level.

The SAP Enterprise Support reporting cockpit offers a personalized view of the status of your SAP Enterprise Support situation; with the purpose of providing you with up-to-date status on purchased products, system landscape, cloud licenses, cloud usage, incidents and services. Using the personalization features in the cockpit you can choose which data shall be displayed. By selecting different filters in the top menu you decide which products, installations or systems the data shall be displayed for.

The SAP Enterprise Support reporting cockpit covers the following cloud products:

  • SAP Business ByDesign
  • SAP C/4HANA
  • SAP Cloud Platform
  • SAP Integrated Business Planning
  • SAP S/4HANA Cloud
  • SAP SuccessFactors

Our team is committed to reporting all high-impact incidents that affect multiple customers. The cockpit provides various incident statistics to give you quick and easy access to relevant information about incidents. Incident-related data in the cockpit is being updated every hour.

Therefore, it can happen that the incident that you have just created has not been synchronized to the cockpit yet.

Another reason for not seeing an incident is missing authorization for the cockpit. This authorization is granted on the installation level and valid for all systems belonging to this installation. If the system you reported an incident for belongs to an installation you are not entitled for in the cockpit, you cannot see this incident in the cockpit.

In the cockpit's upper-right corner you can find an icon to provide overall feedback about the SAP Enterprise Support reporting cockpit. You can also provide feedback for individual sections and subsections of the cockpit:

  1. Click on the icon to enter the feedback screen.
  2. Depending on your satisfaction with the cockpit – or with the (sub)section of the cockpit –, select the number of stars (1=not satisfied at all, 5=very satisfied).
  3. You can enter text to share an idea, request a particular improvement, or to tell us what we should do better. You can also refer to an interface by attaching a screenshot to your feedback.

All feedback provided on section/subsection level will be collected and the average score displayed in the Summary indicator of the respective section. This lets you see the number of users who also responded plus the overall feedback score.

For any issues with regards to the SAP Enterprise Support reporting cockpit, report an incident under component SV-SCS-ESR.

Customer Feedback and Future Developments

Your feedback really matters. Together, we can improve the user  experience for everyone. Share with us what you like and what needs to be improved, and we will channel your feedback to the experts for consideration in future releases.

How to Provide Feedback

In the cockpit's upper-right corner you can find an icon to provide overall feedback about the SAP Enterprise Support reporting cockpit. You can also provide feedback for individual sections and subsections of the cockpit:

  1. Click on the icon to enter the feedback screen.
  2. Depending on your satisfaction with the cockpit – or with the (sub)section of the cockpit –, select the number of stars (1=not satisfied at all, 5=very satisfied).
  3. You can enter text to share an idea, request a particular improvement, or to tell us what we should do better. You can also refer to an interface by attaching a screenshot to your feedback.

All feedback provided on section/subsection level will be collected and the average score displayed in the Summary indicator of the respective section. This lets you see the number of users who also responded plus the overall feedback score.

To see more details on customer feedback, questions, suggestions and SAP Enterprise Support reporting cockpit team statements and planned actions for improvements, please click here.