This page explains how to connect the SAP Field Service Management to SAP Cloud ALM to enable monitoring.
Currently the following monitoring application are supported for the SAP Field Service Management:
The following video demonstrates the setup steps to set up Integration & Exception Monitoring for SAP Field Service Management.
A textual step by step description for all setup steps is provided in the sections below the videos.
To enable SAP Field Service Management for monitoring:
Integration Monitoring is disabled in SAP FSM by default, so before you can access the data with SAP Cloud ALM it needs to be activated.
Activate Integration Monitoring for the connector you use for you company. Which connector is used depends on the product SAP Field Service Management integrates with:
To create the OAuth credentials Client ID and Client Secret please perform the following steps:
Please note that with SAP Cloud ALM Release 2011 there might be an error if you perform a connection test. This doesn't influence the Interface Monitoring data collection and this error can be ignored.
Error message when clicking 'Ping Connection'
When clicking 'Check Connection' during the end-point creation you will see the following error message
After creating the endpoint in SAP Cloud ALM, you have to perform the following steps to activate the monitoring use-cases: