The purpose of Real User Monitoring is to provide transparency about the usage (executions) and the performance (response times) of user interactions. It supports the monitoring request executions from different platforms with a unified user experience using a common look-and-feel and handling pattern. 

The basic concept is to get all user interactions and the relevant server requests which are the correlated in the Real User Monitoring application. Request executions are rated not based on fixed thresholds but on historical values.

Real User Monitoring shall help IT users and Business users to understand how often applications are executed and what is the response times for the end-users.

Real User Monitoring in Cloud ALM collects data for these request types: 

• SAPUI5/Fiori
• SAP Web Dynpro 
• SAPGUI for HTML
• HTTPS

• SAP S/4HANA Public Cloud Edition
• SAP S/4HANA Private Cloud Edition
• SAP S/4HANA On-Premise Edition
• SAP Business Suite
• SAP Marketing Cloud

Monitoring

The Status Overview provides an overview per request types and how they are executed in the selected time range. The rating is done based on historical values. 

By clicking on a request type you navigate to the Request Overview with filtered settings.

The Service Overview provides number of executions per request type and service of the selected time range.

By clicking on the service or a request type you navigate to the Request Overview with filtered settings.

The Request Overview provides for the selected time range.

• Application (Fiori ID) or request name (URL for HTTPS)
• Type (SAPUI5, HTTPS,..)
• Number of red executions
• Number of total executions
• Average response time
• Number of distinct users

By choosing the icon in the last column you drilldown and see further details which (user) actions have been executed.

By choosing the icon in the last column you drilldown and see further details at which timestamps the actions have been executed.

For more details on prerequisites, setup, housekeeping, and customer support, please check the Real User Monitoring - Details page.

To help troubleshoot issues, check the Real User Monitoring Troubleshooting page.