Real User Monitoring
Scope & Content
Scope
The purpose of Real User Monitoring is to provide transparency about the usage (executions) and the performance (response times) of user interactions. It supports the monitoring request executions from different platforms with a unified user experience using a common look-and-feel and handling pattern.
The basic concept is to get all user interactions and the relevant server requests which are the correlated in the Real User Monitoring application. Request executions are rated not based on fixed thresholds but on historical values.
Real User Monitoring shall help IT users and Business users to understand how often applications are executed and what is the response times for the end-users.
Content
Real User Monitoring in Cloud ALM collects data for these request types:
- SAPUI5/Fiori
- SAP Web Dynpro
- SAPGUI for HTML
- HTTPS
Supported Solutions
- SAP S/4HANA Cloud, essentials edition (ES)
- ABAP on-premise system
Features
Monitoring
The Status Overview provides an overview per request types and how they are executed in the selected time range. The rating is done based on historical values.
By clicking on a request type you navigate to the Request Overview with filtered settings.
The Service Overview provides number of executions per request type and service of the selected time range.
By clicking on the service or a request type you navigate to the Request Overview with filtered settings.
The Request Overview provides for the selected time range.
- Application (Fiori ID) or request name (URL for HTTPS)
- Type (SAPUI5, HTTPS,..)
- Number of red executions
- Number of total executions
- Average response time
- Number of distinct users
By choosing the icon in the last column you drilldown and see further details which (user) actions have been executed.
By choosing the icon in the last column you drilldown and see further details at which timestamps the actions have been executed.
Prerequisites
- For monitoring SAP S/4HANA Cloud essentials, there are no prerequisite steps to be done in SAP Cloud ALM, i.e if you start to push performance data as described below automatically an entry is created in the Landscape Management Service SAP Cloud ALM.
- For monitoring an ABAP on-premise system, there are also no prerequisite steps to be done in SAP Cloud ALM, i.e if you start to push performance data as described below, automatically an entry is created in the Landscape Management Service SAP Cloud ALM.
Setup
- In the managed S/4HANA Cloud essentials service you need to activate scenario SAP_COM_0527 'Application Monitoring Push Integration' and make sure to have 'Collect Performance' flagged.
- If you like to monitor an ABAP on-premise system, you first have to do some Setup Steps in the SAP ABAP On-Premise System. Please make sure you select 'Performance Monitoring' in Step 4 when using transaction /SDF/ALM_SETUP.
Customer Support
In case you encounter problems configuring or using SAP Cloud Application Lifecycle Management, please report an incident using one of the following components:
- SV-CLM-OP – SAP Cloud Application Lifecycle Management for Operations Services
- SV-CLM-OP-RUM - Real User Monitoring UI
- SV-CLM-OP-PM – Performance Monitoring Service
- SV-CLM-OP-LMS – Landscape Management Service
- SV-CLM-OP-RUM - Real User Monitoring UI
- SV-CLM-INF – SAP Cloud Application Lifecycle Management Cross Topics
- SV-CLM-INF-ONB - Onboarding and Decommissioning process
- SV-CLM-INF-UAM - User Access Management