Real User Monitoring Troubleshooting

This page contains some hints for troubleshooting when for example some pages or views are empty.

As starting point you should classify the problem:

Is it a general problem in the application that seems to affect all or several different parts of the application?
Or is it rather missing data on some particular views?

Is the configuration for managed system executed?

Is the communication arrangement for scenario SAP_COM_0527 created and :

Property Collect Performance Data is set
Job is scheduled on minute base
You have not entered a path under the scheduler i.e. the Service URL is like https://eu10.alm.cloud.sap:443/
Try to save the communication arrangement again

Has the setup been executed with transaction /SDF/ALM_SETUP?
- When selecting the Destination and hitting enter the LMS ID should be displayed on the screen and in step 3 a green tick must be displayed.
- Is the use case Performance Monitoring activated?

Are the scheduled jobs running?

Check SM37 for jobs with program name /SDF/CALM_SCHEDULER and User Name = *
Is it the right client?
In case data sis sent to multiple destinations the job name contains the destination name.
Is Job period correct? (<5 min).

Problems during setup, data collection or push are logged in application log.