Real User Monitoring Troubleshooting

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Real User Monitoring Troubleshooting

This page contains some hints for troubleshooting when for example some pages or views are empty.

As starting point you should classify the problem:

Is it a general problem in the application that seems to affect all or several different parts of the application?
Or is it rather missing data on some particular views?

Missing Data

Is the configuration for managed system executed?

SAP S/4HANA Cloud, SAP Marketing Cloud

Is the communication arrangement for scenario SAP_COM_0527 created and :

Property Collect Performance Data is set
Job is scheduled on minute base
You have not entered a path under the scheduler i.e. the Service URL is like https://eu10.alm.cloud.sap:443/
Try to save the communication arrangement again

ABAP on-premise, SAP S/4HANA Cloud private edition, SAP Business Suite

Setup with /SDF/ALM_SETUP

Has the setup been executed with transaction /SDF/ALM_SETUP?
- When selecting the Destination and hitting enter the LMS ID should be displayed on the screen and in step 3 a green tick must be displayed.
- Is the use case Performance Monitoring activated?

Scheduled Jobs

Are the scheduled jobs running?

Check SM37 for jobs with program name /SDF/CALM_SCHEDULER and User Name = *
Is it the right client?
In case data sis sent to multiple destinations the job name contains the destination name.
Is Job period correct? (<5 min).

Application Log

Problems during setup, data collection or push are logged in application log.

Check SLG1 for object /SDF/CALM

Time zone settings

Wrong time zone settings might be the reason for missing data.

Execute report RSDBTIME or TZCUSTHELP. If they report an issue like
ERROR: ABAP system timezone setting inconsistent!
ABAP system timezone (DB table TTZCU) is: CET
This is inconsistent with date and time of ABAP-Processor and database!
or
System time zone or UTC timer is incorrect.

Correct the time zone settings for that system(client).