Before you can set up Real User Monitoring in SAP Cloud ALM, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance. 

This is done by setting up the Landscape Management Service. Please follow the Setting Up Landscape Management guide in SAP Help  on how to perform the setup.

Please follow the documentation below on how to connect the managed services and systems to SAP Cloud ALM.

After connecting the managed services and systems, you have to activate the Real User Monitoring data collection for the managed services or systems that use PULL data collection. This is described in the next section.

* To setup Real User Monitoring please follow the monitoring setup guide and make sure 'Collect Performance' is flagged.

For services and systems that use PULL data collection, you will have to activate the monitoring data collection, after creating the endpoint in Landscape Management. 

Currently the following services or systems use PULL data collection:

• SAP BTP, Neo environment
• SAP Sales & Services Cloud

To activate the data collection proceed as following:

1. Open the "Real User Monitoring" application from the launchpad
2. Add the relevant cloud service or system to the scope
   1. Open the scope selection
   2. Search for your service or system
   3. Mark the checkbox in front of the service or systems
   4. Click "Apply"
3. Open the configuration panel, by clicking on the rack-wheel icon in the upper right corner
4. Open the "Systems" panel and activate the data collection for your service or system by switching the slider from "OFF" to "ON"

Under Configuration it is possible to specify the retention time in days for single executions (maximum 14 days) and aggregated executions (maximum 370 days).

After the configured days for single executions data is aggregated per hour for that dimensions:

• Service
• UI Application/Request Name
• User Action
• User Name

After the configured days for aggregated executions data is deleted.

In case you encounter problems using or setting up Real User Monitoring in SAP Cloud ALM, please report an incident using one of the following components:

• SV-CLM-OP-RUM - Real User Monitoring UI
  
• SV-CLM-OP-PM – Performance Monitoring Service

Please select your SAP Cloud ALM tenant when reporting the incident.