Before you can set up Real User Monitoring in SAP Cloud ALM, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.
This is done by setting up the Landscape Management Service. Please follow the Setting Up Landscape Management guide in SAP Help on how to perform the setup.
Please follow the documentation below on how to connect the managed services and systems to SAP Cloud ALM.
After connecting the managed services and systems, you have to activate the Real User Monitoring data collection for the managed services or systems that use PULL data collection. This is described in the next section.
* To setup Real User Monitoring please follow the monitoring setup guide and make sure 'Collect Performance' is flagged.
For services and systems that use PULL data collection, you will have to activate the monitoring data collection, after creating the endpoint in Landscape Management.
Currently the following services or systems use PULL data collection:
To activate the data collection proceed as following:
Under Configuration it is possible to specify the retention time in days for single executions (maximum 14 days) and aggregated executions (maximum 370 days).
After the configured days for single executions data is aggregated per hour for that dimensions:
After the configured days for aggregated executions data is deleted.
There is no direct impact on the end-users.
For ABAP based systems a job is scheduled collecting every few minutes (depending on the entered collection period) for each use case the data. These collections are started via aRFC if enough work processes (WP) are free. The runtime depends an the amount of data to be collected.
In case you encounter problems using or setting up Real User Monitoring in SAP Cloud ALM, please report an incident using one of the following components:
Please select your SAP Cloud ALM tenant when reporting the incident.