Before you can set up Real User Monitoring in SAP Cloud ALM, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.
This is done by setting up the Landscape Management Service. Please follow the Setting Up Landscape Management guide in SAP Help on how to perform the setup.
Please follow the documentation below on how to connect the managed services and systems to SAP Cloud ALM.
After connecting the managed services and systems, you have to activate the Real User Monitoring data collection for the managed services or systems that use PULL data collection. This is described in the next section.
For the following services you only need to activate the data collection (see below):
* To setup Real User Monitoring please follow the monitoring setup guide and make sure 'Collect Performance' is flagged.
To activate the data collection proceed as following:
To remove the Real User Monitoring configuration proceed as follows:
Under Configuration it is possible to specify the retention time in days for single executions (maximum 14 days) and aggregated executions (maximum 370 days).
After the configured days for single executions data is aggregated per hour for that dimensions:
After the configured days for aggregated executions data is deleted.
There is no direct impact on the end-users.
For ABAP based systems a job is scheduled collecting every few minutes (depending on the entered collection period) for each use case the data. These collections are started via aRFC if enough work processes (WP) are free. The runtime depends an the amount of data to be collected.
The user names are hashed in case that the user doesn´t have the role to access the sensitive data; Only the user has the role of Real User Analyst Sensitive or Real User Analyst Administrator is able to see the real user names.
The user actions are dependent of the application. Therefore all user actions are displayed per application.
In the Analysis View you can create your own query to display for example all executed applications and actions.
The percentage in the upper right corner is the percentage spent net in that component. Some requests are executed in parallel and some time is spent on network (between the boxes).
The operating system and the version as well as the browser and its version is detected by frameworks (SAPUI5 or WD UR) in the managed system. Sometimes the platform detection changed and then a probably an old OS version (WIN_3) or a not yet available version (WIN_13, WIN_15) is displayed. It needs to be ensured that a recent Unified Rendering (UR) version is used, see also SAP Note 3449601.
In case you encounter problems using or setting up Real User Monitoring in SAP Cloud ALM, please create a case using one of the following components:
Please select your SAP Cloud ALM tenant when reporting the case.