In SAP Cloud ALM for Operations, Intelligent Event Processing is used to invoke the downstream activities for different monitoring applications.

• Inbound unification: Intelligent and unified processing of events coming from SAP Cloud ALM, other SAP sources or 3rd party senders
• Outbound unification: Centralized and simplified configuration for event handling and routing rules e.g. usage of same communication rules for alerting & business service management
• Handling of events independently from Monitoring & Alerting, Event management focuses on Application & Business Process Operation events
• Provides foundation of intelligent correlation of events coming from different sources e.g. correlation of manually generated with automatically generated alert

• Out-of-the box inbound integration with different use-cases in SAP Cloud ALM:
  • Integration & Exception Monitoring & Alerting
  • Business Process Monitoring & Alerting
  • Job & Automation Monitoring & Alerting
  • Health Monitoring & Alerting
  • SAP Business Technology Platform Alert Notification Service
• Out-of-the box outbound integration with different receivers in SAP Cloud ALM:
  • Notification Management e.g. eMail,  …
  • Operation automation engines like SAP Workflow Management, SAP Intelligent RPA, or SAP Automation Pilot
• Integration with external services:
  • Integration with ServiceNow

For setup details please follow the links provided on page Intelligent Event Processing - Setup & Configuration.