Intelligent Event Processing

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In SAP Cloud ALM for Operations, Intelligent Event Processing is used to invoke the downstream activities for different monitoring applications.

Inbound unification: Intelligent and unified processing of events coming from SAP Cloud ALM, other SAP sources or 3rd party senders
Outbound unification: Centralized and simplified configuration for event handling and routing rules e.g. usage of same communication rules for alerting & business service management
Handling of events independently from Monitoring & Alerting, Event management focuses on Application & Business Process Operation events
Provides foundation of intelligent correlation of events coming from different sources e.g. correlation of manually generated with automatically generated alert

Features

Out-of-the box inbound integration with different use-cases in SAP Cloud ALM:
- Integration & Exception Monitoring & Alerting
- Business Process Monitoring & Alerting
- Job & Automation Monitoring & Alerting
- Health Monitoring & Alerting
- SAP Business Technology Platform Alert Notification Service
Out-of-the box outbound integration with different receivers in SAP Cloud ALM:
- Notification Management e.g. eMail, …
- Operation automation engines like SAP Workflow Management, SAP Intelligent RPA, or SAP Automation Pilot
Integration with external services:
- Integration with ServiceNow

For setup details please follow the links provided on page Intelligent Event Processing - Setup & Configuration.