Intelligent Event Processing
Intelligent Event Processing
In SAP Cloud ALM for Operations, Intelligent Event Processing is used to invoke the downstream activities for different monitoring applications.
- Inbound unification: Intelligent and unified processing of events coming from SAP Cloud ALM, other SAP sources or 3rd party senders
- Outbound unification: Centralized and simplified configuration for event handling and routing rules e.g. usage of same communication rules for alerting & business service management
- Handling of events independently from Monitoring & Alerting, Event management focuses on Application & Business Process Operation events
- Provides foundation of intelligent correlation of events coming from different sources e.g. correlation of manually generated with automatically generated alert
Features
- Out-of-the box inbound integration with different use-cases in SAP Cloud ALM:
- Integration & Exception Monitoring & Alerting
- Business Process Monitoring & Alerting
- Job & Automation Monitoring & Alerting
- Health Monitoring & Alerting
- SAP Business Technology Platform Alert Notification Service
- Out-of-the box outbound integration with different receivers in SAP Cloud ALM:
- Notification Management e.g. eMail, …
- Operation automation engines like SAP Workflow Management, SAP Intelligent RPA, or SAP Automation Pilot
- Integration with external services:
- Integration with ServiceNow
Setup
For setup details please follow the links provided on page Intelligent Event Processing - Setup & Configuration.