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Intelligent Event Processing Rules

Create a new Event Processing Rule

  1. Log on to your SAP Cloud ALM tenant
  2. Navigate to 'SAP Cloud ALM for Operations'  → 'Intelligent Event Processing'
  3. Click the '+' button to add a new rule
  4. Rule Information:
    1. Name: Enter a name
    2. Status: Set the rule to 'Active' by sliding the lever from red to green
    3. Click on 'Step 2'
  5. Event:
    1. Type: Select the event source from the drop down list
    2. The subsequent fields in this step depend on the event type. Find details in the table below.
    3. Click on 'Step 3'
  6. Actions:
    1. Type: Select the desired action
      1. Send Email: Enter the email address in the field 'Email Id'. You can add more than one email address. The receiver must be a verified receiver known in Notification Management of SAP Cloud ALM. 
      2. Start Operation Flow: Select the operation flow from the input help. You can only start one operation flow per event rule.
  7. Click the Save button to save the event processing rule

Please note: If you create more than one rule for the same event, all event rules that match the event will be processed.

The following table contains the different filter attributes per event type and where you find the necessary information. 

Event TypeFilter Attribute 
Business Process Monitoring Event
  • Alert Name: The alert name found in the column 'Alert Name and Message' in the Business Process Monitoring alert inbox. You can use wildcards for this field.
  • Alert Context: The value found in the column 'Alert Context' in the Business Process Monitoring alert inbox. You can use wildcards for this field.
 
Business Service Management Event
  • Business Event Type: Disruption, Degradation, Maintenance or Communication
  • Service Name: The service name as found in the 'Service Information' tab of an event for this service
  • Service Type: The service type as found in the 'Service Information' tab of an event for this service
 
Health Monitoring Event
  • Landscape Service: Select the managed systems or services from the input help
  • Event Sub Type: Enter the metric name as found in 'Health Monitoring'
 
Integration Monitoring Event
  • Alert Name: The alert name found in the column 'Alert Name and Message' in the Integration & Exception Monitoring alert inbox. You can use wildcards for this field.
  • Alert Context: The value found in the column 'Alert Context' in the Integration & Exception Monitoring alert inbox. You can use wildcards for this field.
 
Job & Automation Monitoring
  • Alert Name (mandatory): The alert name found in the column 'Alert Name and Message' in the Job & Automation Monitoring alert inbox. You can use wildcards for this field.
  • Alert Context (mandatory): The value found in the column 'Alert Context' in the Job & Automation Monitoring alert inbox. You can use wildcards for this field.
 
SAP BTP Event
  • Landscape Service: Select the managed services or systems from the input help
  • Possible values for the following fields can be found in the alert catalog for SAP Alert Notification Service Events for Cloud Foundry or Neo.
    • Event Type
    • Subject
    • Body
    • Category: 
    • Severity
    • Priority
    • Region
    • RegionType
    • Global Account
    • Sub Account
    • Resource Group
    • Resource Name
    • Resource Type
    • Resource Instance
 

Activate / Deactivate Event Processing Rules

  1. Log on to your SAP Cloud ALM tenant
  2. Navigate to 'SAP Cloud ALM for Operations'  → 'Intelligent Event Processing'
  3. Adjust the lever in the column 'Status' for the event rule which you want to activate/deactivate

Maintain Event Processing Rules

  1. Log on to your SAP Cloud ALM tenant
  2. Navigate to 'SAP Cloud ALM for Operations'  → 'Intelligent Event Processing'
  3. Select the rule you want to change
  4. Click the pen button to change the rule
  5. Adjust the fields you want to change
  6. Save your changes

Delete Event Processing Rules

  1. Log on to your SAP Cloud ALM tenant
  2. Navigate to 'SAP Cloud ALM for Operations'  → 'Intelligent Event Processing'
  3. Select all rules that you want to delete
  4. Click the trashcan button to delete the rules