The configuration of event processing rules is done in two steps:

1. Add relevant recipients to Notification Management in SAP Cloud ALM (one-time effort)
2. Create event processing rules in Intelligent Event Processing

You can integrate SAP Cloud ALM with ServiceNow to create incidents based on events.

• Integration with ServiceNow 

In case you encounter problems using or setting up Intelligent Event Processing in SAP Cloud ALM, please report an incident using of the following components:

• SV-CLM-OP-IEP – Integration Monitoring Service

Please select your SAP Cloud ALM tenant when reporting the incident.