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Intelligent Event Processing - Setup & Configuration

The setup of the different event actions is described below.


Create Alert

No specific setup steps required. When configuring event actions for an event in the configuration UI of the monitoring apps you need to enable "Create Alert".

Send Email To

  1. Add relevant recipients to Notification Management in SAP Cloud ALM (one-time effort)
  2. When configuring event actions for an event in the configuration UI of the monitoring apps you need to enable "Send E Mail To" and select the relevant recipient.


Trigger Operation Flow

  1. Add relevant Operations Automation Engines and register Operation Flows in SAP Cloud ALM (one-time effort)
  2. When configuring event actions for an event in the configuration UI of the monitoring apps you need to enable "Start Operation Flow" and select the relevant operation flow.


Create Ticket

  1. Follow the steps described under Integration with External Ticket Systems (one-time effort).
  2. When configuring event actions for an event in the configuration UI of the monitoring apps you need to enable "Create Ticket" and select the relevant subscription.


Send Chat Message

  1. Follow the steps described under Integration with External Chat Systems (one-time effort).
  2. When configuring event actions for an event in the configuration UI of the monitoring apps you need to enable "Create Ticket" and select the relevant subscription.

Customer Support

In case you encounter problems using or setting up Intelligent Event Processing in SAP Cloud ALM, please report an incident using of the following components:

  • SV-CLM-OP-IEP – Intelligent Event Processing

Please select your SAP Cloud ALM tenant when reporting the incident.