The following describes how to use operation automation in the context of the different applications:
Automated trigger of operation flows for alerts
If an operation flow instance was triggered automatically by an Event processing rule for an alert you can see the status of the triggered operation flow instance in the Alert Details under Operation Automation logs
Manual trigger of alert reaction operation flows from alert inbox
As an alert processor you can trigger operation flows manually from the alert details screen as follows:
Select Actions --> Start operation flow.
Select the trigger icon besides the relevant operation flow definition.
Afterwards you can see the status of the triggered operation flow instance in the Alert Details under Operation Automation logs.
If the value help is empty, you need to register a workflow definition and assign it to the selected use case.
Customer Support
In case you encounter problems using or setting up Operation Automation in SAP Cloud ALM, please report an incident using the following components:
SV-CLM-OP-OA – Operation Automation
Please select your SAP Cloud ALM tenant when reporting the incident.
