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Value of Support

We want to help you get the most value from your investment in SAP software and support. On this page you'll find information and tools that can help you improve business processes and IT as well as identify and implement the most relevant innovations for your business.

Tailored recommendations introduces you to tools that can provide recommendations and reports based specifically on your system usage.

SAP Innovation and Optimization Pathfinder on Spotlight

Receive tailor-made recommendations on potential business process improvements, IT optimization and SAP innovations for your core SAP ERP system.


This interactive report displays your position compared to your peers and suggests the suitable SAP services – such as SAP Enterprise Support- to implement the recommendations.

The report provides recommendations for six lines of business:

  • Finance
  • Procurement
  • Sales
  • Manufacturing
  • Supply Chain
  • Asset Management
As well as insights, details and recommendations for 7 end-to-end processes.

Pathfinder includes 2 deliverables: the PDF document used to interact with business executives, and access to Spotlight, an online environment, which provides more insights to experts

Tailored Recommendations

Transformation Road Map

Get started on your digital transformation journey

SAP Transformation Navigator

The SAP Transformation Navigator helps you choose the right SAP Product and Solution for your digital transformation journey.

SAP Road Map Explorer

Gain an up-to-date overview on planned and available innovations, as well as technical information, through an interactive road map experience.

SAP S/4HANA Readiness Check

SAP offers the SAP Readiness Check for SAP S/4HANA, to provide Customers a better view of the results for their system landscapes when converting to SAP S/4HANA.

Collaboration and Community


The Customer Center of Expertise (Customer COE) is the central collaboration hub with two different maturity levels for SAP business and IT departments that acts as a service provider and business innovation enabler - regardless of whether you're in a cloud-only, on-premise or hybrid world.

The Customer COE Community Suite provides real added values for certified Customer COE(s) only. On this SAP Jam-based platform, you can network, stay up-to-date with the Customer COE of the year, and ask questions to the entire community. 


SAP Enterprise Support Value Maps, an SAP social media-based empowerment and support program, simplify and accelerate learning and utilization of support offerings. They provide guided access to the knowledge, skills and services needed to tackle business challenges and drive goals. Value Maps empower you to build up digital proficiency and prepare your IT landscape for innovation.


With SAP User Groups, you can connect with SAP customers, industry and technology experts from SAP, and our partners. Supported by the Global User Groups organization, these independent, not-for-profit groups educate members, facilitate customer involvement, and influence SAP strategy. Discover the knowledge offering provided to SAP User Groups.

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Help & Resources

Overview of Support Offerings

SAP provides the different levels of support to help you meet the needs of your specific business focus. These range from proactive support to more hands-on engagements and partnership with SAP to help you meet your landscape demands.

Overview of Support Offerings

Get Involved Early


SAP offers innovation adopter services to help you jump start your projects with SAP's latest products and solutions.

Learn more

Influencing Programs


Learn What Our Customers Say

Learn more about experiences from your peers and check customer success stories and references available.

Customer Stories