Value of Support

We want to help you get the most value from your investment in SAP software and support. On this page you'll find information and tools that can help you improve business processes and IT as well as identify and implement the most relevant innovations for your business.

The At a glance section provides link to concise summary pages on various topics related to support and innovation.

Tailored recommendations introduces you to tools that can provide recommendations and reports based specifically on your system usage.

At a Glance

How can SAP Support help you get the basic information to start a new implementation, optimize your IT landscape, reduce your total cost of ownership, innovate and get ready for the digital economy? Each of the following sections contains several pages, organized by topic and built around three to four easy steps, which will guide you to the right SAP support offerings, and help you achieve your goals.

SAP Innovation and Optimization Pathfinder for SAP ERP

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IT Edition

Receive tailor-made recommendations on potential business process improvements, IT optimization and SAP innovations for your core SAP ERP system.

 

This interactive report displays your position compared to your peers and suggests the suitable SAP services – such as SAP Enterprise Support- to implement the recommendations.

Watch a five-minute introduction of this tool:

Line of Business Edition

Get further recommendations on potential business process improvements and SAP innovations for specific lines of business.

Today this report is available for six lines of business:

  • Finance
  • Procurement
  • Sales
  • Manufacturing
  • Supply Chain
  • Asset Management

Please refer to your SAP Innovation and Optimization Pathfinder report - IT Edition for further information and to learn how to order your LOB Edition report.

In addition, you can contact the following email address for further information:

pathfinder@sap.com

Tailored Recommendations

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SAP Solution Manager Value Report

Discover the value of SAP Solution Manager. Provide your information in the online form and receive your personalized SAP Solution Manager value report within five business days. Explore the most beneficial functional areas of SAP Solution Manager.

We compare your situation with best-practice experiences from other SAP customers and SAP partners. This report helps you to build a business case for implementing SAP Solution Manager.

Watch a 6-minute introduction of this tool:

Provide your information in the online form and receive your tailored report within five business days.

SAP Innovation Discovery

Find the innovations and features that you can turn into tangible value for your business. 

 

  • Easily search for SAP Innovations and new features
  • Find how to turn adoption of SAP Innovations into tangible value for their Business
  • Ensure that IT and Line of Business employees clearly understand the value of SAP Innovations

SAP Fiori Reference Library and Fiori Apps Recommendation Report

The SAP Fiori user experience is based on a user-centered design concept. This concept contributes to increased productivity by allowing users to take quick and informed actions and by helping them to decide their next steps.

 

 

The SAP Fiori Apps Recommendations Report will use your current SAP usage information to help you identify the most valuable Fiori Apps for your enterprise.

Business Scenario Recomendations for SAP S/4HANA

SAP S/4HANA is the digital core that enables your business to take complete advantage of the internet of things (IoT), big data, real-time analytics, mobile, business networks, third-party systems, and more.

 

The business scenario recommendations report provides you with tailored recommendations based on your current productive system usage to show you where you can benefit most from SAP HANA, SAP Fiori and SAP S/4HANA.

Watch the demo of this report:

Transformation Road Map

Get started on your digital transformation journey

SAP Transformation Navigator

The SAP Transformation Navigator helps you choose the right SAP Product and Solution for your digital transformation journey.

SAP Road Maps

SAP Road Maps highlight and provide a robust planning horizon to help detail the digital transformation journey. Solution road maps cover innovations that focus on business solutions and processes and span several products, while product road maps describe how feature and function capabilities of a specific SAP product or technology are planned to progress over time.

SAP S/4HANA Readiness Check

SAP offers the SAP Readiness Check for SAP S/4HANA, to provide Customers a better view of the results for their system landscapes when converting to SAP S/4HANA.

Collaboration and Community

 

The Customer Center of Expertise (Customer COE) is the central collaboration hub with two different maturity levels for SAP business and IT departments that acts as a service provider and business innovation enabler - regardless of whether you're in a cloud-only, on-premise or hybrid world.

The Customer COE Community Suite provides real added values for certified Customer COE(s) only. On this SAP Jam-based platform, you can network, stay up-to-date with the Customer COE of the year, and ask questions to the entire community. 

 

SAP Enterprise Support Value Maps, an SAP social media-based empowerment and support program, simplify and accelerate learning and utilization of support offerings. They provide guided access to the knowledge, skills and services needed to tackle business challenges and drive goals. Value Maps empower you to build up digital proficiency and prepare your IT landscape for innovation.

 

With SAP User Groups, you can connect with SAP customers, industry and technology experts from SAP, and our partners. Supported by the Global User Groups organization, these independent, not-for-profit groups educate members, facilitate customer involvement, and influence SAP strategy. Discover the knowledge offering provided to User Groups.

Help & Resources

Overview of Support Models

The "Value of Support" Charter delivers a clear understanding of what support offerings are provided by the different SAP maintenance contract types.

Overview of Support Models

Get Involved Early

SAP offers innovation adopter services to help you jump start your projects with SAP's latest products and solutions.

Learn more

Influencing Programs

Learn What Our Customers Say

Learn more about experiences from your peers and check customer success stories and references available.

SAP Reference Navigator

SAP Digital Business Services (DBS) YouTube Channel