Connectivity to SAP's Support Backbone

SAP's support backbone is the central infrastructure located at SAP to provide technical support to our customers. The support backbone consists of several different systems for different purposes - for example, it provides the SAP Support Portal infrastructure, the Maintenance Planner, SAP EarlyWatch Alert Reports, and many more.

SAP's Support Backbone

Update of the support backbone - Customer action required!

SAP's support backbone has been updated. The legacy infrastructure remains in place to allow a safe transition for customers. Customers need to switch to the new infrastructure before January 2020 to ensure continuous connectivity.

This impacts every ABAP-based SAP system which is connected to the support backbone.

On this page you can find information about the impact of the support backbone update on various scenarios.

 

NEW: Support Backbone Update Guide and Step-by-Step Checklists

The guide (HTML or PDF) describes all necessary activities related to the backbone update. The  checklists focus on what needs to be done for specific SAP Solution Manager support packages. If you are planning to update to SP08 or higher in the near future, the respective support backbone update checklists are part of the update process so that no extra action is required. 

 

New document: How to validate connectivity for sending EarlyWatch Alerts (PDF)

Video: React now - Important Information on SAP Solution Manager

Learn about important updates that are required for SAP Solution Manager, SAP Note Assistant and other SAP systems.

Impact on SAP Solution Manager and Focused Run

You need to switch the communication of SAP Solution Manager and Focused Run to the new infrastructure before January 2020 to ensure continuous connectivity.

  • SAP Solution Manager 7.2 needs to be updated to Support Package Stack 07 or higher*
  • Focused Run needs to be updated to version 2.0

Please note that SAP always recommends to update to the latest available support package stack.

On the info page linked below, you will find detailed information about the impacted scenarios in SAP Solution Manager and the required steps to ensure the connectivity of SAP Solution Manager and Focused Run.

 

*SPS08 or higher required for partners

Impact on SAP Note Assistant

SAP Note Assistant (transaction SNOTE) needs to be enabled to handle digitally signed downloads. To achieve this, SAP Note Assistant needs to be updated in every system where it is used.

Remark: The download of SAP Notes with SNOTE is no longer possible after January 1st, 2020 if SNOTE is not updated to handle digitally signed SAP Notes before this date.

To find out more about the required activities, please see the page linked below.

Impact on ABAP-based systems connected to SAP

All ABAP-based SAP systems which have direct connectivity to SAP (i.e. sending EWA reports directly to SAP) need to be updated with the latest ST-PI AddOn. You can find the required ST-PI and ST-A/PI versions in the FAQ.

Systems which do not have direct connectivity to SAP (because, for example, EWA reports are sent through SAP Solution Manager) do not need to update ST-PI and ST-A/PI. Nevertheless, SAP generally recommends to keep ST-PI and ST-A/PI updated in the managed systems.

Handling of Technical Communication Users

For the new connections, a dedicated user needs to be in place. Connections using generic users will not work anymore after January 1st, 2020. For this purpose, customers need to ensure that all connections use a technical communication user in all systems which have connectivity to SAP (this includes all systems directly sending EWA data to SAP and all systems where SAP Note Assistant is being used on). 

A technical communication user is an isolated user used for connectivity purposes only. No logon at any SAP portals is possible with this user. The password of a technical communication user does not expire. Technical communication users can be requested via this app.

You can find more information about technical communication users in the FAQ.

Resources

Frequently Asked Questions (FAQ)

For a list of frequently asked questions, please see the FAQ page.

 

Support Backbone Update Guide

This document describes all necessary activities related to the backbone update. It is available as HTML or PDF version.

Questions and Discussions

Post your questions or answer other user's questions in the SAP Community.

In case of technical problems, please contact SAP Product Support via incident, e-mail, chat or phone.