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Technical Assistance
Request product support from SAP
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Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Technical Assistance
Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Support-Package specific checklists to ensure connectivity of SAP Solution Manager to the SAP Support Backbone
The following Checklists provide instructions (per support package of SAP Solution Manager 7.2) on what you have to do to establish connectivity to SAP's updated support backbone infrastructure. The checklists are the lead documents regarding continuing connectivity to SAP's updated support backbone.
Note: SP07 or higher are the required support packages to ensure full connectivity (SP08 or higher recommended). SP08 or higher are the required support packages to ensure full connectivity for multiple customer scenarios (VAR etc).
The checklists in the tables below apply to SAP Solution Manager systems only. Analogous guidance for managed systems and Focused Run for SAP Solution Manager can be found in the Support Backbone Update Guide.
Find all information about the support backbone update on the central landing page and on the SAP Solution Manager landing page.
| Support Package Level | HTML | |
|---|---|---|
| SP08 Checklist for multi-customer scenario (PartnerEdge Sell / VAR, PCOE) | link | link |
| SP09 Checklist for multi-customer scenario (PartnerEdge Sell / VAR, PCOE) | link | link |
| SP10 Checklist for multi-customer scenario (PartnerEdge Sell / VAR, PCOE) | link | link |
| SP11 Checklist for multi-customer scenario (PartnerEdge Sell / VAR, PCOE) | link | link |
| For SP12 and higher please use SP11 checklist* |
* The necessary activities for SP11 and higher are almost completely identical to those described in the checklist for SP10. The SP10 checklist mentions some notes specifically for SP10 which are not needed for SP11 and can be safely ignored.