Advanced Secure Support

To comply with strict security regulations and specific data privacy requirements that you may face, SAP provides Advanced Secure Support. With this offering, SAP can serve you in a flexible way to better meet the requirement of highly regulated industries.

Offerings

SAP Enterprise Support, Advanced Security Edition

With SAP Enterprise Support, advanced security edition, you get a strategic support engagement, which helps you to comply with advanced security regulations and data-privacy requirements, and helps to implement, operate, and innovate better.

Our offering includes:

  • Advanced secure connection
  • SAP Secure Enterprise Support Advisory
  • SAP secure incident message
  • SAP secure remote service
  • SAP security cleared personnel access

Advanced Secure Support Services

You may choose between the following two options of advanced secure support services:

Our offering includes:

  • Advanced secure connection
  • SAP secure support customer interaction
  • SAP secure incident message
  • SAP secure remote service
  • SAP security cleared personnel access
  • Secure room

Offering Descriptions

Below is a description of our selectable content of all Advanced Secure Support services offerings:

Additional enhanced infrastructure options for the connection between customer and SAP support backbone providing more flexibility and additional levels of control.

Dedicated remote SAP team for set-up, planning, and delivery of secure support services, handling defined exceptions in the support collaboration with SAP.

Dedicated security-cleared contact for planning, and delivery of secure support and SAP Enterprise Support services, handling exceptions in the support collaboration with SAP.

Secure remote access for root-cause analysis to customer systems in incident processing out of defined countries, locations based on requirements defined by customer.

Secure remote access for service delivery out of defined countries, locations or passport holders based on requirements defined by customer.

Support staff with security clearance.

Support delivery out of highly secured rooms in SAP locations.

All offerings add additional flexibility in the following areas:

  • Advanced Support Connection: Additional enhanced infrastructure options for the connection between customer and SAP support backbone providing more flexibility and additional levels of control.
  • Remote Access: Remote access for root cause analysis in incident processing and service delivery from defined countries and/or locations combined with customer-centric emergency support.
  • Data Handling: Integration of security cleared support staff, special secured rooms in SAP facilities and the ability to classify incident messages for processing.

Help & Resources

More Information