Advanced Secure Support

Offering Descriptions

Below is a description of our selectable content of all Advanced Secure Support services offerings:

Additional enhanced infrastructure options for the connection between customer and SAP support backbone providing more flexibility and additional levels of control.

Dedicated remote SAP team for set-up, planning, and delivery of secure support services, handling defined exceptions in the support collaboration with SAP.

Dedicated security-cleared contact for planning, and delivery of secure support and SAP Enterprise Support services, handling exceptions in the support collaboration with SAP.

Secure remote access for root-cause analysis to customer systems in case processing out of defined countries, locations based on requirements defined by customer.

Secure remote access for service delivery out of defined countries, locations or passport holders based on requirements defined by customer.

Support staff with security clearance.

Support delivery out of highly secured rooms in SAP locations.

All offerings add additional flexibility in the following areas:

Advanced Support Connection: Additional enhanced infrastructure options for the connection between customer and SAP support backbone providing more flexibility and additional levels of control.
Remote Access: Remote access for root cause analysis in case processing and service delivery from defined countries and/or locations combined with customer-centric emergency support.
Data Handling: Integration of security cleared support staff, special secured rooms in SAP facilities and the ability to restrict support cases for processing.