SAP Cloud Systems & Installations

When you purchase an SAP cloud product, a new installation is created. It is mapped to one or more systems, which represents the cloud tenants or cloud products you have purchased from SAP.

Support applications use this information and provide you with up-to-date system data to improve service quality. Examples of where you would see the cloud systems and installations your company owns would be while reporting an incident or when viewing the availability of your cloud systems in the Cloud Availability Center.

SAP Cloud Availability Center

SAP SuccessFactors

The Cloud Availability Center is a new, personalized dashboard that provides a consolidated view of service availability and performance, and service level agreements (SLAs) presented through the SAP ONE Support Launchpad. To enable access see How do I get the Cloud Availability Center in the FAQ.

When you log into the Cloud Availability Center you will see the status of your Production environment. Test, QA and Preview environments are not accessible yet. SAP Business ByDesign, SAP Hybris Cloud for Customer, SAP Integrated Business Planning, SAP S/4HANA Cloud and SAP Cloud Platform Integration are in currently in beta and not yet visible in the Cloud Availability Center. 

Beta Release

SAP customers with an S-User account and one or more of the below SAP cloud products are invited to participate in the beta release to evaluate the platform and provide feedback before the final launch.

The Cloud Availability Center beta is available for the following cloud products:

  • SAP Business ByDesign
  • SAP Hybris Cloud for Customer
  • SAP Integrated Business Planning
  • SAP Analytics Cloud
  • SAP HyBris Marketing Cloud

  • SAP S/4HANA Cloud
  • SAP Cloud Platform Integration
  • SAP Digital Payment Add-On
  • SAP Event Ticketing
  • SAP Sports One

Your feedback is valuable, test drive the Cloud Availability Center today.


Disclaimer: This is a beta version of the Cloud Availability Center for SAP S4/HANA Cloud, SAP Integrated Business Planning, SAP Cloud Platform Integration, SAP Business ByDesign and SAP Hybris Cloud for Customer.

The site and all content found on the Cloud Availability Center is provided on an “as is” and “as available” basis. This being so, SAP does not give any warranties, whether express or implied, as to the suitability or usability of the site and content. SAP will not be liable for any loss, whether such loss is direct, indirect, special or consequential, suffered by any party as a result of their use of the site or any of its content. Should you encounter any bugs, glitches, lack of functionality or other problems on the site, please contact SAP’s Cloud Availability Center Development team by using the “Share Your Feedback” link in the Launchpad so that we may address accordingly. Your help in this regard is greatly appreciated.

SAP SuccessFactors Availability & Response Time Reports

SAV Reports (Service Availability) will be deprecated on Feb 15th

Please find information about scheduled/emergency maintenance and outages already available in the Cloud Availability Center. Historical reports will remain on the SAP Support Portal.

Each month, SAP SuccessFactors publishes two types of reports:

  • Service Availability Reports - details the uptime availability of a data center
  • Availability and Response Time Reports - measures the availability and login performance of applications within a data pool

Frequently Asked Questions