Cloud Systems & Installations

When you purchase an SAP cloud product, a new installation is created. It is mapped to one or more systems, which represents the cloud tenants or cloud products you have purchased from SAP.

Support applications use this information and provide you with up-to-date system data to improve service quality. Examples of where you would see the cloud systems and installations your company owns would be while reporting an incident or when viewing the availability of your cloud systems in the Cloud Availability Center.

Cloud Availability Center

The Cloud Availability Center is a new, personalized dashboard for SAP's cloud customers that provides a consolidated view of service availability and performance, and service level agreements (SLA) presented through the SAP ONE Support Launchpad.

SAP customers with an S-User account and one or more of the below SAP cloud products are invited to participate in the beta release to evaluate the platform and provide feedback before the final launch.

The Cloud Availability Center beta is available for the following cloud products:

  • SAP SuccessFactors
  • SAP Business ByDesign
  • SAP Hybris Cloud for Customer

  • SAP Integrated Business Planning
  • SAP S/4HANA Cloud
  • SAP Cloud Platform Integration

SAP SuccessFactors customers: during the beta, the SAP SuccessFactors Cloud Status and Maintenance Dashboards will remain available.

Your feedback is valuable, test drive the Cloud Availability Center today.


Disclaimer: This is a beta version of the Cloud Availability Center for SAP SuccessFactors, SAP S4/HANA Cloud, SAP Integrated Business Planning, SAP Cloud Platform Integration, SAP Business ByDesign and SAP Hybris Cloud for Customer.

The site and all content found on the Cloud Availability Center is provided on an “as is” and “as available” basis. This being so, SAP does not give any warranties, whether express or implied, as to the suitability or usability of the site and content. SAP will not be liable for any loss, whether such loss is direct, indirect, special or consequential, suffered by any party as a result of their use of the site or any of its content. Should you encounter any bugs, glitches, lack of functionality or other problems on the site, please contact SAP’s Cloud Availability Center Development team by using the “Share Your Feedback” link in the Launchpad so that we may address accordingly. Your help in this regard is greatly appreciated.

Cloud Status Dashboard for SAP SuccessFactors

SAP SuccessFactors offers a variety of ways to track ongoing service interruptions, plan for scheduled maintenance and more:

Cloud Status Dashboard

View the current and historical status of your data centers with the Cloud Status Dashboard for SAP SuccessFactors.

Scheduled Maintenance

Plan for upcoming maintenance windows with the Scheduled Maintenance for SAP SuccessFactors.

SAP SuccessFactors Availability & Response Time Reports

Each month, SAP SuccessFactors publishes two types of reports:

  • Service Availability Reports - details the uptime availability of a data center
  • Availability and Response Time Reports - measures the availability and login performance of applications within a data pool

Frequently Asked Questions