Cloud Systems & Installations

When you purchase an SAP cloud product, a new installation is created. It is mapped to one or more systems, which represents the cloud tenants or cloud products you have purchased from SAP.

Support applications use this information and provide you with up-to-date system data to improve service quality. Examples of where you would see the cloud systems and installations your company owns would be while reporting an incident or when viewing the availability of your cloud systems in the Cloud Availability Center.

Cloud Availability Center

The Cloud Availability Center is a new, personalized dashboard for SAP’s cloud customers that provides a consolidated view of service availability and performance, and service level agreements (SLA) presented via the SAP ONE Support Launchpad.

The Cloud Availability Center will initially be available to SAP SuccessFactors customers. Prior to broad availability, a select number of SAP SuccessFactors customers are invited to participate in the beta release to evaluate the platform and provide feedback before the final launch.

During the beta, the SAP SuccessFactors Cloud Status and Maintenance Dashboards will remain available.

Your feedback is valuable! Test drive the Cloud Availability Center today.

Cloud Availability Center FAQs

Go to the Launchpad personalization page to add the Cloud Availability Center tile.

1. Add the tile to SuccessFactors-Administration group. Click the home icon in the upper left of the Launchpad

2. You will now see the tile on your Launchpad home page.

3. Click the tile to launch the Cloud Availability Center.

Also, see pages 4-5 in the Getting Started section - Cloud Availability Center Beta User Guide.

- View a personalized dashboard and only see your production ready products and data centers.

- Status of your products and data centers are based on your local time zone. All statuses, notification dates and times impacting your product(s) will be re-calculated for your time zone.

- Five modules to give you everything you need to plan and manage your account, all in one place.

1. Service Status: The status indicator provides information about the overall status of your SAP products.

2. Current Cloud Solution Status: displays the availability of your product at the data center and data pool/ app pool level, and the tenants (installations) they reside on.

3. Event Calendar: provides you with you with a daily, weekly, or monthly view of incidents and maintenance events. Use the calendar to view historic events or upcoming scheduled planned maintenance and release events.

4. Latest News: Be informed with the latest notification highlights on incidents, maintenance, release, and notices for your products

5. Notification History: find recent and past notices, quickly and easily – without going to your email.

NOTE: As the Cloud Availability Center is personalized, the availability of products and datacenters is granular, giving you data that is accurate to tenant (installation) level but may differ from the display on the current Cloud Status Dashboard.

The False Positives in the current Cloud Status Dashboard is not evident in the Cloud Availability Center. The status of each data center displayed on the current Cloud Status Dashboard actually represents an aggregation of data pools, products and entities like our FTP servers. Because of this aggregation, there can sometimes be false-positives displayed at a data center level that may not necessarily affect your application. For more information, please see Key Concept Review: False Positives on the Cloud Status Dashboard link: https://support.sap.com/kb-incidents/cloud-status-dashboard/dashboard-and-maintenance-faq.html

Also, please see pages 6-15 in the Cloud Availability Center Modules section - Cloud Availability Center Beta User Guide.

  1. Access and review the Cloud Availability Center Beta User Guide.
  2. Hourly, daily, or weekly, you can log-in via the Launchpad and do the following:
  • Ensure personalization is correct; you can see all production tenants and systems belonging to your company
  • Check for status on a service interruption or disruption
  • Check maintenance scheduling
  • Compare to the current Cloud Status Dashboard
  • Compare to the Maintenance Dashboard
  • Check uptime reporting
  • Check history of notifications
  • Ensure latest news is accurate
  • Understand the layout and information
  • Provide written feedback through the Launchpad Share Your Feedback channel

You can provide feedback when beta testing by using the Launchpad’s Share Your Feedback feature.

1. Click the Share Your Feedback link in the bottom left of the Launchpad.

2. Click the No button when the pop-up asks: “Did this list answer the purpose of your intended feedback?”

3. Select Other in the What is your feedback related to? drop-down box.

4. Preface your Subject and the Feedback with “CAC Feedback”.

5. Click the Submit Feedback button.

6. Take the Cloud Availability Center survey.


Also, see pages 16-17 in the Cloud Availability Center Modules section of the Cloud Availability Center Beta User Guide.

Since Cloud Availability Center for SuccessFactors is in beta, Product Support will not respond to individual customer queries or incidents. By reporting an incident or contacting your SAP Local Support Center, you will be routed back to Launchpad feedback.

Your feedback is being used to identify areas that need improvement before commercial release; therefore, Product Support will address customer issues in mass.

If significant issues arise with Cloud Availability Center for SuccessFactors, please use the Cloud Status Dashboard and Scheduled Maintenance Dashboard, instead. Both will remain active during the beta.

Check the Known Issues section below to see a list of issues and remediation steps.

Please submit your feedback through the Launchpad feedback channel or send an email to supportusability@sap.com.

Also, see page 19 in the Cloud Availability Center FAQ section of the Cloud Availability Center Beta User Guide.

The Cloud Availability Center views display data on your live, production ready products and datacenters. Tenants (installations) in implementation, test, quality assurance, and preview environments are not visible.

Also, see page 19 in the Cloud Availability Center FAQ section of the Cloud Availability Center Beta User Guide.

You have been selected to participate because you are an authorized S-user on the account. Other users in your organization with an S-user account can log in as well.

Also, see page 20 in the Cloud Availability Center FAQ section of the Cloud Availability Center Beta User Guide.

  1. Latest News and Notification History events are taking longer to refresh compared to other modules. As this is a beta version of the tool, the cause of latency can be attributed to several factors; beta code, beta backend infrastructure, Launchpad latency or overall internet throughput. We are working to improve the refresh rates and are monitoring accessibility during the beta to clear roadblocks.

  2. The availability uptime chart can take up to 25 seconds to load. Please wait for page to load completely. As this is a beta version of the tool, the cause of latency can be attributed to several factors; beta code, beta backend infrastructure, Launchpad latency or overall internet throughput. We are working to improve the refresh rates and are monitoring accessibility during the beta to clear roadblocks.

Disclaimer: This is a beta version of the Cloud Availability Center for SAP SuccessFactors.

The site and all content found on the Cloud Availability Center is provided on an “as is” and “as available” basis. This being so, SAP SuccessFactors does not give any warranties, whether express or implied, as to the suitability or usability of the site and content. SAP SuccessFactors will not be liable for any loss, whether such loss is direct, indirect, special or consequential, suffered by any party as a result of their use of the site or any of its content. Should you encounter any bugs, glitches, lack of functionality or other problems on the site, please contact SAP’s Cloud Availability Center Development team by using the “Share Your Feedback” link* in the Launchpad so that we may address accordingly. Your help in this regard is greatly appreciated.


See the Cloud Availability Center Beta User Guide for more information.

Cloud Status Dashboard for SAP SuccessFactors

SAP SuccessFactors offers a variety of ways to track ongoing service interruptions, plan for scheduled maintenance and more:

View the current and historical status of your data centers with the Cloud Status Dashboard for SAP SuccessFactors.

Plan for upcoming maintenance windows with the Scheduled Maintenance for SAP SuccessFactors.

SAP SuccessFactors Availability & Response Time Reports

Each month, SAP SuccessFactors will publish two types of reports:

  • Service Availability Reports - details the uptime availability of a data center
  • Availability and Response Time Reports - measures the availability and login performance of applications within a data pool

Help & Resources