SAP Cloud Availability Center

The Cloud Availability Center gives you a personalized, at-a-glance view into your SAP cloud products with status and availability, an events calendar, notifications history, and the latest news – all in one place.

Now, only see the cloud products that you own for fast, easy visibility into information that's important to you. Get current status without searching multiple screens, web pages, or scanning for notices in email. Plus, the Cloud Availability Center is built on SAP Fiori to give you an intuitive user experience.

Need help? Check out the user guide or read the FAQs below.


Related Topics

SAP SuccessFactors Availability & Response Time (ART) Reports
Historical reports from 2019, 2018, and 2017 are available on the SAP Support Portal.

Frequently Asked Questions

Review answers to commonly asked questions about the SAP Cloud Availability Center.

To access the SAP Cloud Availability Center, you need to log into the SAP ONE Support Launchpad. You can find the process details in the SAP Cloud Availability Center User Guide.

The SAP S-user ID is a unique number that SAP uses for identification of customers and partners on its web portals and databases. For example, you need an S-user ID to access the SAP ONE Support Launchpad.

If you know your company’s super administrators, you can contact them to request an ID for you. If you do not know who your super administrator is, contact SAP Support.

If you want to see your cloud products and tenants for an installation on the SAP Cloud Availability Center, your S-user ID requires the authorization ‘Display System Data’ (INSTDISP) for this installation.

To check if your user has got this authorization, check your user profile in the launchpad.

With the SAP Cloud Availability Center´s personalized dashboard you will easily see your production ready products including product tenant IDs, URLs, data pools and data centers. Your products' status is based on your local time zone. All status, notification dates and times impacting your product will be calculated for your time zone.

The SAP Cloud Availability Center has five modules supporting you to plan and manage your account, all in one place.

Service Status
The status indicator provides information about the overall status of your SAP products´ production tenants and systems.

Current Cloud Solution Status
Displays the availability of your product at the data center and data pool/app pool level. It also shows either the tenants (installations) they reside in the production URL. Here you can check their status for service degradation and service disruption. The maintenance reporting is activated for SAP SuccessFactors, whereas the uptime reporting can be seen for SAP SuccessFactors – HCM Suite and SAP Cloud Integration Platform.

Event Calendar
Provides a daily, weekly or monthly view of incidents. View the calendar to see historic events.

Latest News
Be informed about the latest notification highlights for your products.

Notification History
Find recent and past notices quickly and easily without checking your email.

The SAP Cloud Availability Center is available for the following cloud products:

  • SAP Analytics Cloud
  • SAP Asset Intelligence Network
  • SAP Asset Strategy and Performance Management
  • SAP Business ByDesign
  • SAP Cloud for Customer
  • SAP Cloud Platform:
    • ABAP Environment
    • API Management
    • ASE Service
    • Forms by Adobe
    • HANA Service
    • Integration for Data Services
    • Mobile Service for Development and Operations
    • Portal
    • Web IDE
    • Workflow
  • SAP Cloud Platform Integration
  • SAP Customer Engagement Center
  • SAP Digital Payment Add-On
  • SAP Enable Now
  • SAP Event Ticketing
  • SAP Global Track and Trace
  • SAP Health Engagement
  • SAP Integrated Business Planning
  • SAP Marketing Cloud
  • SAP Predictive Maintenance and Service
  • SAP Roambi
  • SAP S/4HANA Cloud
  • SAP Service Cloud – SAP Field Service Management
  • SAP Sports One
  • SAP Subscription Billing
  • SAP SuccessFactors

When your product is provisioned in production, the system is given a Company and Tenant ID. The Company ID was generated by SAP or by the system implementer. If the Company ID is blank, then no name was given to your system at implementation. The Tenant ID is generated by our systems when your product was first provisioned.

You can only view production systems in the SAP Cloud Availability Center. Your viewable systems are tied to your customer number and accessed based on your S-user ID. If you are an administrator with multiple systems and have another S-user ID, use the other ID to access other systems that belong to a separate customer number (subsidiaries, different LOB, etc.). Contact an administrator in your company and request additional privileges. See Question 3.

Our team is committed to reporting all high impact incidents, which affect multiple customers. However, some incidents may not be reflected on the SAP Cloud Availability Center. If you are having a service issue and it is not reflected on the dashboard, contact us.

For any issues with regards to the SAP Cloud Availability Center, report an incident under component XX-SER-SAPSMP-SUP.

You can provide feedback by using the launchpad’s “Share Your Feedback” feature. Log on to the SAP Cloud Availability Center via the SAP ONE Support Launchpad. At the bottom of the page, you will find the “Share your Feedback” link.

Once you click on it, a pop-up window will appear. When asked “What is your feedback related to?”, choose “Cloud Availability Center (CAC)” from the drop-down menu. Enter the subject and the feedback and submit your feedback.
The SAP Cloud Availability Center team will contact you.