Cloud Availability Center

The Cloud Availability Center offers you a personalized dashboard with focus on relevant information about your cloud product availability and maintenance.

Now, only see the cloud products that you own for fast, easy visibility into information that's important to you. Get current status without searching multiple screens, web pages, or scanning for email notices. Plus, the Cloud Availability Center is built on SAP Fiori to give you an intuitive user experience.

Check out the solution brief to explore the features and benefits of the Cloud Availability Center at a glance.

Need help? Check out the user guide or read the FAQs below.

 

Related Topics

SAP SuccessFactors Availability & Response Time (ART) Reports
Historical reports from 2019, 2018, and 2017 are available on the SAP Support Portal.

Frequently Asked Questions

Review answers to commonly asked questions about the Cloud Availability Center.

To access the Cloud Availability Center, you need to log on to the SAP ONE Support Launchpad with an S-user ID that has the authorization Display System Data or Edit System Data assigned to it (see KBA 2587408). You can find the process details in the Cloud Availability Center User Guide.

The SAP S-user ID is a unique number that SAP uses for identification of customers and partners on its web portals and databases. For example, you need an S-user ID to access the SAP ONE Support Launchpad.

If you know your company’s super administrators, you can contact them to request an ID for you. If you do not know who your super administrator is, contact SAP Support.

If you want to see your cloud products and tenants for an installation on the Cloud Availability Center, your S-user ID requires the authorization Display System Data or Edit System Data for this installation.

To check if your user has got this authorization, check your user profile in the Launchpad.

The Cloud Availability Center offers a personalized dashboard view of the status of your SAP cloud products; with the purpose of providing you with up-to-date status on incidents (service disruptions/ interruptions/ degradation/ maintenance) occurring with your products. Your S-user personalization in the SAP ONE Support Launchpad gives you a view of your products, the data centers, URLs, and tenants they reside on.

The modules in the Cloud Availability Center (automatically adjusted to your time zone) are designed to assist you with your productive systems.

The Cloud Availability Center delivers an at-a-glance view providing:

  • Your SAP products overview
  • Current and historical cloud solution status
  • Product and tenant views
  • Planned events
  • Latest notifications

The Cloud Availability Center is available for the following cloud products:

  • SAP Analytics Cloud
  • SAP Ariba Supply Base Optimization
  • SAP Asset Intelligence Network
  • SAP Asset Strategy and Performance Management
  • SAP Business ByDesign
  • SAP Cloud for Customer
  • SAP Cloud Identity Access Governance
  • SAP Cloud Platform:
    • ABAP Environment
    • API Management
    • Business Rules
    • Forms by Adobe
    • Integration for Data Services
    • Mobile Service for Development and Operations
    • Mobile Services
    • OData Provisioning
    • Portal
    • SAP ASE Service
    • SAP HANA Service
    • Web IDE
    • Workflow
  • SAP Cloud Platform Integration
  • SAP Commerce Cloud
  • SAP Customer Data Cloud
  • SAP Customer Engagement Center
  • SAP Digital Payments Add-On
  • SAP Edge Services
  • SAP Enable Now
  • SAP Event Ticketing
  • SAP Global Track and Trace
  • SAP Health Engagement
  • SAP Integrated Business Planning
  • SAP Localization Hub, advanced compliance reporting service
  • SAP Marketing Cloud
  • SAP Predictive Maintenance and Service
  • SAP Roambi
  • SAP S/4HANA Cloud
  • SAP Service Cloud
    • SAP Field Service Management
  • SAP Sports One
  • SAP Subscription Billing
  • SAP SuccessFactors
    • SAP Jam Collaboration
    • SAP SuccessFactors Employee Central Payroll
    • SAP SuccessFactors HCM Suite
    • SAP SuccessFactors Learning
    • SAP SuccessFactors Onboarding
    • SAP SuccessFactors Recruiting Marketing
    • SAP SuccessFactors Workforce Analytics
  • SAP Watch List Screening
  • Trading Platform Integration

As of June 2019, the following cloud services report the communicated availability in the Cloud Availability Center:

  • SAP ASE
  • SAP Business ByDesign  
  • SAP Cloud for Customer
  • SAP Cloud Platform ABAP Environment
  • SAP Cloud Platform API Management
  • SAP Cloud Platform Business Rules
  • SAP Cloud Platform Field Service Management
  • SAP Cloud Platform Integration
  • SAP Cloud Platform Integration for data
  • SAP Cloud Platform Mobile Services SCP
  • SAP Cloud Platform Portal SCP
  • SAP Cloud Platform Supply Base Optimization
  • SAP Cloud Platform Workflow
  • SAP Commerce Cloud
  • SAP Customer Engagement Center
  • SAP Digital Payments Add-On
  • SAP Enable Now
  • SAP Event Ticketing
  • SAP Forms by Adobe
  • SAP HANA
  • SAP Health Engagement
  • SAP Integrated Business Planning
  • SAP Marketing Cloud
  • SAP S/4HANA - Public Cloud
  • SAP Sports One
  • SAP Subscription Billing
  • SAP SuccessFactors
  • SAP Web IDE

When your product is provisioned in production, the system is given a Company and Tenant ID. The Company ID was generated by SAP or by the system implementer. If the Company ID is blank, then no name was given to your system at implementation. The Tenant ID is generated by our systems when your product was first provisioned.

You can only view production systems in the Cloud Availability Center. Your viewable systems are tied to your customer number and accessed based on your S-user ID. If you are an administrator with multiple systems and have another S-user ID, use the other ID to access other systems that belong to a separate customer number (subsidiaries, different LOB, etc.). Contact an administrator in your company and request additional privileges. See Question 3.

Our team is committed to reporting all high impact incidents, which affect multiple customers. However, some incidents may not be reflected on the Cloud Availability Center. If you are having a service issue and it is not reflected on the dashboard, contact us.

For any issues with regards to the Cloud Availability Center, report an incident under component XX-SER-SAPSMP-SUP.

You can provide feedback by using the Launchpad’s “Share Your Feedback” feature. Log on to the Cloud Availability Center via the SAP ONE Support Launchpad. At the bottom of the page, you will find the “Share your Feedback” link.

Once you click on it, a pop-up window will appear. When asked “What is your feedback related to?”, choose “Cloud Availability Center (CAC)” from the drop-down menu. Enter the subject and the feedback and submit your feedback.
The Cloud Availability Center team will contact you.