Cloud Availability

SAP for Me offers a customizable dashboard of the status of your SAP Cloud services. The dashboard provides real-time information on incidents (service disruptions, degradations) and scheduled maintenance and upgrade events occurring with your products. Automatically adjusted to your time zone, you have quick access to relevant information based on your preferences and edits you've made to your home page.  

Cloud Availability features:

  • Your SAP Cloud services and systems overview
  • Current and historical cloud system status
  • System detailed views
  • Planned events
  • Latest notifications
  • Communicated Availability reporting

Check out the Solution Brief to explore the features and benefits of the Cloud Availability features at a glance.

Please also check the Supported Products list below to learn about the Cloud Services currently shown in Cloud Availability. Please note that the non-productive landscape information is currently only available for a limited set of cloud services.

Access Availability Information

Need help? Check out the Online Help or read the FAQs below.

 

Related Topics

Start times and maximum scheduled downtime durations for SAP cloud services are listed on the Maintenance and Major Upgrade Windows page.

Get Notified on Cloud Service Availability

Using the Cloud Service Availability Notifications application in SAP for Me, SAP Cloud customers can receive timely updates regarding their SAP Cloud Services, including – but not limited to – planned and unplanned downtimes, and customer communication.​

  • Set your preferences for which types of notifications you would like to receive for cases of both planned and unplanned downtimes
  • Set your customer communication notifications
  • Manage the existing subscriptions and add new ones. 
  • NEW! 
    • Create Bundles of Cloud Services / Systems for a process oriented Outage Communication. Please also check our SAP Community blog.
    • Subscribe relevant users for outage communication notification email related to a Bundle. Please check our SAP Community blog.

Super administrators can also specify additional notification recipients.

Check out the solution brief to explore the features and benefits of the Cloud Service Availability Notifications at a glance.

Access Get Notified in SAP for Me

Need help? Check out the user guide or read the FAQs below.

An S-user's view of CSNS

A super administrator's view of CSNS

Unsubscribe from email notifications

If you have an s-user, please directly unsubscribe from unwanted email notifications in me.sap.com as shown below.

If you do not have an s-user, please contact your Super Admin or send an email to privacy@sap.com.

Supported Products

The Cloud Availability Center and Cloud System Notification Subscriptions are available for a large number of cloud products. With very few exceptions, they report their communicated availability in the Cloud Availability Center.

  • Business Process Intelligence Signavio
  • Customer Data Solutions
    • SAP Customer Data Cloud
    • SAP Customer Data Platform
  • Data Custodian KMS customer tenants (1)
  • Intelligent Situation Automation
  • Joule
  • SAP Advanced Financial Closing
  • SAP Advanced Solution Bundling
  • SAP AI Business Services
    • Business Entity Recognition
    • Data Attribute Recommendation
    • Document Classification
    • Document Information Extraction
    • Invoice Object Recommendation
    • Personalized Recommendation (1)
    • Service Ticket Intelligence
  • SAP Alert Notification service for SAP BTP
  • SAP Analytics Cloud (1)
  • SAP Ariba
    • SAP Ariba Buying
    • SAP Ariba Central Invoice Management
    • SAP Ariba Intake Management
    • SAP Ariba Network
    • SAP Ariba Procurement
    • SAP Ariba Sourcing
  • SAP Asset Performance Management (1)
  • SAP Asset Strategy and Performance Management (1)
  • SAP Automation Pilot
  • SAP Broker Reconciliation for Commodity Derivatives
  • SAP Business ByDesign (1)
  • SAP Business Network
    • SAP Business Network Material Traceability - Owner (1)
    • SAP Business Network Global Track and Trace (1)
    • SAP Business Network Asset Collaboration (1)
    • SAP Business Network Freight Collaboration (1)
    • SAP Business Network Freight Collaboration - Carrier (1)
    • SAP Business Network Freight Collaboration - Carrier Test (1)
    • SAP Business Network Freight Collaboration - Shipper (1)
    • SAP Business Network, intelligent insights add-on (1)
  • SAP Cash Application
  • SAP Cloud ALM
  • SAP Cloud Appliance Library 
  • SAP Cloud for Customer (1)
  • SAP Cloud for Energy
  • SAP Cloud for Real Estate 2.0 (1)
  • SAP Cloud for Real Estate 3.0 (1)
  • SAP Cloud for Utilities Foundation
  • SAP Cloud Identity Access Governance (1) (2)
  • SAP Collaborative Demand and Capacity Management
  • SAP Commerce Cloud
    • SAP Commerce Cloud (1)
    • SAP Commerce Cloud, context-driven services (1)
    • SAP Commerce Cloud, open payment framework
    • SAP Upscale Commerce
    • Intelligent selling services for SAP Commerce Cloud (1)
  • SAP Complaint Handling
  • SAP Connected Goods
  • SAP Consumer Sales Intelligence
  • SAP Content Agent service 
  • SAP Conversational AI
  • SAP CPQ
  • SAP Customer Engagement Center
  • SAP Customer Order Sourcing (1)
  • SAP CX AI Toolkit
  • SAP Data Intelligence
  • SAP Data Custodian (1)
  • SAP Data Privacy Integration
  • SAP Data Retention Manager
  • SAP Data Warehouse Cloud, BW Bridge (1)
  • SAP Datasphere (1)
  • SAP Digital Currency Hub
  • SAP Digital Manufacturing (1)
  • SAP Digital Payments Add-On
  • SAP Digital Vehicle Hub
  • SAP Digital Vehicle Operations
  • SAP Document and Reporting Compliance service
  • SAP Document and Reporting Compliance, cloud edition
  • SAP Document and Reporting Compliance, invoicing option for Brazil (nota fiscal eletronica)
    • SAP Document and Reporting Compliance, inbound invoicing option for Brazil (nota fiscal eletrônica)
    • SAP Document and Reporting Compliance, outbound invoicing option for Brazil (nota fiscal eletrônica)
  • SAP Dynamic Forms (1)
  • SAP Dynamic Visit Planning
  • SAP Edge Services
  • SAP Emarsys Customer Engagement (1)
  • SAP Emarsys Customer Engagement, account engagement option
  • SAP E-Mobility
  • SAP Enable Now
  • SAP Enterprise Threat Detection, cloud edition
  • SAP Entitlement Management (1)
  • SAP Event Ticketing
  • SAP Excise Tax Management
  • SAP Extension Suite – Development Efficiency
    • AI Core (1)
    • AI Launchpad (1)
    • Application Autoscaler
    • Cloud Management Tools
    • Foundational services for SAP BTP
    • HTML5 applications service for SAP BTP
    • Identity Authentication
    • Identity Provisioning
    • Java ALM for SAP BTP
    • Lifecycle management for SAP BTP, Cloud Foundry runtime
    • Object Store on SAP BTP
    • PostgreSQL on SAP BTP, hyperscaler option (1)
    • Redis on SAP BTP, hyperscaler option (1)
    • SAP Application Logging service for SAP BTP
    • SAP Application Logging service for SAP BTP, Cloud Foundry environment
    • SAP ASE service
    • SAP Audit Log service
    • SAP Audit Log service, premium edition
    • SAP Authorization & Trust Management service
    • SAP BTP, ABAP environment (1)
    • SAP BTP, Cloud Foundry runtime
    • SAP BTP, Kyma runtime
    • SAP Build Apps (1)
    • SAP Build Code (1)
    • SAP Business Application Studio (1)
    • SAP Cloud Transport Management 
    • SAP Continuous Integration and Delivery (1)
    • SAP Credential Store (1)
    • SAP Custom Domain service, Neo environment
    • SAP Custom Domain service, Cloud Foundry environment
    • SAP Data Quality Management, microservices for location data (1)
    • SAP Feature Flags service
    • SAP Git service
    • SAP HANA as a Service
    • SAP HANA service for SAP BTP
    • SAP HANA spatial services
    • SAP HTML5 Application Repository service for SAP BTP
    • SAP Job Scheduling service
    • SAP Monitoring service for SAP BTP
    • SAP OData Provisioning
    • SAP Serverless Runtime service
    • SAP Solution Lifecycle Management service for SAP BTP
    • SAP Virtual Machine service
    • SAP Web IDE
  • SAP Extension Suite – Digital Experience
    • SAP Build Work Zone, advanced edition
    • SAP Build Work Zone, standard edition (1)
    • SAP Cloud Portal service
    • SAP Document Center 
    • SAP Document Management service (1)
    • SAP Document service
    • SAP Fiori Cloud
    • SAP Forms service by Adobe
    • SAP Mobile Services (1)
    • SAP Private Link service
    • SAP Secure Login Service for SAP GUI
    • SAP SuccessFactors Work Zone
    • SAP Web Analytics
    • UI theme designer for SAP BTP, Cloud Foundry environment
    • UI theme designer for SAP BTP, Neo environment
    • UI5 flexibility for key users (1)
  • SAP Extension Suite – Digital Process Automation
    • Decentralized Identity Verification    
    • SAP Business Rules service
    • SAP Process Automation
    • SAP Process Visibility service
    • SAP Task Center service
    • SAP Workflow Management
    • SAP Workflow service

 

  • SAP for Agribusiness
    • SAP Agricultural Origination Portal
  • SAP Green Token
  • SAP for Life Sciences
    • Integration Hub for Life Sciences
    • SAP Batch Release Hub for Life Sciences
    • SAP Cell and Gene Therapy Orchestration (1)
    • SAP Information Collaboration Hub for Life Sciences (1)
    • SAP Intelligent Clinical Supply Management (1)
  • SAP Group Reporting Data Collection 
  • SAP HANA Cloud
    • SAP HANA Cloud, SAP Adaptive Server Enterprise
    • SAP HANA Cloud, SAP Adaptive Server Enterprise replication
    • SAP HANA Cloud, data lake
  • SAP HANA Database & Analytics
    • SAP Big Data Services
  • SAP HANA Enterprise Cloud (1)
  • SAP Health Data Services for FHIR
  • SAP Health Engagement
  • SAP Industry Process Framework
  • SAP Innovation Management
  • SAP Integrated Business Planning (1)
  • SAP Integration Suite
    • SAP API Management (1)
    • SAP Cloud Integration (1)
    • SAP Cloud Integration for data services (1)
    • SAP Connectivity service
    • SAP Connectivity service (SAP BTP, Neo environment)
    • SAP Data Intelligence
    • SAP Destination service
    • SAP Destination service (SAP BTP, Neo environment)
    • SAP Event Broker for SAP cloud applications
    • SAP Event Mesh
    • SAP Integration Suite (1)
    • SAP Integration Suite, advanced event mesh (1)
    • SAP Master Data Integration
    • SAP Open Connectors
  • SAP Intelligent Agriculture
  • SAP Intelligent Product Design
    • SAP Intelligent Product Design, collaboration option
    • SAP Intelligent Product Design, engineering option
  • SAP Intelligent Returns Management 
  • SAP Intelligent Robotic Process Automation
  • SAP Intelligent Trade Claims Management
  • SAP Internet of Things
  • SAP Landscape Management Cloud
  • SAP LeanIX (1)
  • SAP Leonardo
    • SAP Leonardo IoT Bridge
    • SAP Leonardo Machine Learning Foundation
  • SAP Litmos Training
  • SAP Localization Hub, tax service
  • SAP Business Network Freight Collaboration
  • SAP Market Communication for Utilities (1)
  • SAP Market Rates Management, Bring Your Own Rates data option
  • SAP Market Rates Management, Refinitiv data option
  • SAP Marketing Cloud (1)
  • SAP Master Data Governance, cloud edition (1)
  • SAP Multi-Bank Connectivity
  • SAP Omnichannel Promotion Pricing (1)
  • SAP Omnichannel Sales Transfer and Audit
  • SAP Order and Delivery Scheduling
  • SAP Order Management for sourcing and availability
  • SAP Order Management foundation
  • SAP Personal Data Manager
  • SAP Predictive Asset Insights (1)
  • SAP Predictive Demand Planning
  • SAP Predictive Replenishment 
  • SAP Print service
  • SAP Privacy Governance
  • SAP Process Visibility service
  • SAP Product Footprint Management
  • SAP Product Footprint Management for clean operations
  • SAP Product Lifecycle Costing
  • SAP Product Lifecycle Management (1)
  • SAP Profitability and Performance Management Cloud
  • SAP Quality Issue Resolution
  • SAP RealSpend
  • SAP Resolve
  • SAP Responsibility Management
  • SAP Responsible Design and Production
  • SAP Retail Activity Optimization
  • SAP Returnable Packaging Management
  • SAP Revenue Growth Management (1)
  • SAP Revenue Growth Optimization
  • SAP Risk and Assurance Management
  • SAP Rural Sourcing Management (1)
  • SAP S/4HANA Cloud (1)
  • SAP S/4HANA Cloud for credit integration (1)
  • SAP S/4HANA Cloud for customer payments
  • SAP S/4HANA Cloud for intelligent intercompany reconciliation
  • SAP Project and Resource Management
    • SAP Project and Resource Management - Project Management
    • SAP Project and Resource Management - Project Management - Freemium
    • SAP Project and Resource Management - Resource Management
  • SAP S/4HANA for procurement planning
  • SAP S/4HANA for Supplier Quotation Management (1)
  • SAP Sales Cloud
    • SAP Intelligent Sales Execution
    • SAP Producer Pro
  • SAP Sales Cloud and SAP Service Cloud Version 2 (1)
  • SAP Self-Billing Cockpit
  • SAP Service Cloud
    • SAP Field Service Management
  • SAP Solution Sales Configuration, cloud edition (1)
  • SAP Sports One
  • SAP Subscription Billing
  • SAP SuccessFactors
    • Callidus Connect
    • Callidus Contract Lifecycle management
    • Callidus ICM
    • Callidus Landing Pad
    • Callidus RevSym
    • Callidus Thunderbridge Analytics
    • Callidus User Management
    • Callidus Workflow
    • SAP Agent Connection
    • SAP Agent Lifecycle Management
    • SAP Agent Performance Management, Enterprise Edition
    • SAP Commissions
    • SAP Jam Collaboration
    • SAP Jam Communities
    • SAP SuccessFactors Employee Central Payroll
    • SAP SuccessFactors HXM Core
    • SAP SuccessFactors Learning
    • SAP SuccessFactors Onboarding
    • SAP SuccessFactors Payroll (1)
    • SAP SuccessFactors Recruiting Marketing
    • SAP SuccessFactors Recruiting Posting 
    • SAP SuccessFactors Validated Learning
    • SAP SuccessFactors Visa and Permits Management
    • SAP SuccessFactors Workforce Analytics
    • SAP Territory And Quota
  • SAP Supplier Problem-Solving
  • SAP Supply Base Optimization
  • SAP Sustainability Control Tower
  • SAP Sustainability Data Exchange
  • SAP Translation Hub 
  • SAP Trading Platform Integration
  • SAP Taulia
  • SAP Value Cloud (1)
  • SAP Variant Configuration and Pricing
  • SAP Warehouse Insights
  • SAP Watch List Screening
  • Sequello Construction Site Logistics Network

 

(1) Non-productive landscape information is also available for this cloud service.

(2) Product does not yet report communicated availability in SAP for Me.

Frequently Asked Questions

To access Cloud Availability, you need to log on into SAP for Me with an S-user ID that has the authorization Display System Data or Edit System Data assigned to it (see KBA 2587408). You can find the process details in the Online Help.

For the Cloud Service Availability Notifications application, use this link.

The SAP S-user ID is a unique number that SAP uses for identification of customers and partners on its web portals and databases. For example, you need an S-user ID to access the SAP for Me.

If you know your company’s user administrators, you can contact them to request an ID for you. If you do not know who your user administrators are, contact SAP Support.

When your product is provisioned in production, the system is given a Company and Tenant ID. The Company ID was generated by SAP or by the system implementer. If the Company ID is blank, then no name was given to your system at implementation. The Tenant ID is generated by our systems when your product was first provisioned.

You can provide feedback by using the SAP for Me Contact Us feature at the bottom of the page.

Below are the different notifications/notification types to which our customers may subscribe with explanations based on type of notification. 

Customer Communication: This notification type serves to share supplementary system information that is not directly related to planned and unplanned downtime. Please be aware that this communication may contain information that requires your action (e.g., certificate renewal).

Disruption / Degradation: Service disruptions and service degradations refer to situations when your SAP cloud service(s) are unavailable or experience a decline in performance.

  • Initial: By opting for this notification, you will be alerted about any service disruption or degradation impacting your systems.
  • Update: By opting for this notification, you will get regular updates during a service disruption or degradation.
  • Resolved: By selecting this notification type, you will receive an email when the service disruption or degradation is resolved.
  • Intermediate / Final RCA: If you choose to receive this notification, you will get updates on the result of the root cause analysis for a service disruption and degradation (if applicable).

Functional Degradation: A particular application functionality or workflow is experiencing an issue. The overall application/service is running and performing as expected. For example: Users are unable to upload attachments which contain a special character in the file name)

  • Email notifications are only sent to S-users who subscribe to updates for the individual event 
  • S-users will receive the option to subscribe to Functional Degradation notifications via the ‘Get Support…’ application after an event has been identified 

Major Upgrade: Major upgrades are substantial improvements to your system that typically last longer than regular maintenance downtimes. All major upgrade windows are published here: https://support.sap.com/en/my-support/systems-installations/cac/maintenance-windows.html. 

  • Announcement: By opting for this notification, you will receive important updates regarding the major upgrade.
  • Cancelled: If you select this notification type, you will receive an email if a previously announced major upgrade gets cancelled.
  • Update: If you choose to receive this notification, you will get regular updates during the major upgrade window (if applicable).
  • Completed: By selecting this notification type, you will receive an email when the major upgrade window is successfully completed.

Maintenance: This includes both regular maintenance activities and planned downtimes that occur outside the regular maintenance and the major upgrade window. All regular maintenance windows are published here: https://support.sap.com/en/my-support/systems-installations/cac/maintenance-windows.html

  • Announcement: By opting for this notification, you will receive important updates regarding the maintenance.
  • Cancelled: If you select this notification type, you will receive an email if a previously announced maintenance gets cancelled.
  • Update: If you choose to receive this notification, you will get regular updates during the maintenance (if applicable).
  • Completed: By selecting this notification type, you will receive an email when the maintenance is successfully completed.

Troubleshooting

Find solutions for commonly reported issues with the Cloud Availability Center or the Cloud System Notification Subscriptions application.

For the majority of products, you can only view production systems in the Cloud Availability section. Your viewable systems are tied to your customer number and accessed based on your S-user ID. If you are an administrator with multiple systems and have another S-user ID, use the other ID to access other systems that belong to a separate customer number (subsidiaries, different Line of Business, etc.). Contact an administrator in your company and request additional privileges. Also check the Supported Products list in this page.

Your S-user ID needs to have the Display System Data or Edit System Data authorization assigned to it (see KBA 2587408). These authorizations are also required to see the SAP Cloud Services' availability data in the Cloud Availability Center.

The Cloud Service Availability Notifications application consolidates many existing cloud service-specific subscription options. In some of these tools, the S-user ID was not required for the creation of a subscription. These subscriptions were migrated to this tool.

For any issues with regards to the Cloud Availability or Cloud Service Availability Notifications, create a case under component XX-SER-FORME.