The SAP Enterprise Support reporting cockpit is an interactive dashboard analyzing and documenting the status of your SAP solution, support services and achievements hereunder based on solution monitoring capabilities, product and landscape overview, usage KPIs, consumption of SAP Enterprise Support offerings, support case status and other support relevant metrics.
(Requires the authorization Display SAP Enterprise Support reporting cockpit)
SAP Enterprise Support is a baseline offering and is included in the subscription fees for SAP Cloud services.
Your benefits: Interactivity, customization, personalization – all in one cockpit.
Our objective is to help you receive the appropriate service and support, as contractually agreed, for your SAP solutions, and ensure that the correct actions are taken to address any open issues that might have a negative impact on your use of SAP solutions.
The content of the SAP Enterprise Support reporting cockpit is constantly being improved and extended. New data sections as well as further cloud solutions and on-premise products will be implemented and integrated in upcoming releases.
Use the SAP Enterprise Support reporting cockpit for your collaboration with your SAP Enterprise Support advisory center and start your journey to the Intelligent Enterprise.
To access the SAP Enterprise Support reporting cockpit in the SAP ONE Support Launchpad, you need to have an SAP Support user ID (“S-user ID”) that has the authorization Display SAP Enterprise Support reporting cockpit assigned to it. Your company’s super administrators can request an ID for you and grant the required authorization. If you do not know who your super administrator is, contact SAP Support.
Orders and license data are protected by the additional authorization Access License Utilization for Cloud, which your super administrator can assign to your S-user ID. This authorization is granted on customer level.
The SAP Enterprise Support reporting cockpit offers a personalized view of the status of your SAP Enterprise Support situation; with the purpose of providing you with up-to-date status on purchased products, system landscape, cloud licenses, cloud usage, incidents and services. Your S-user personalization in the SAP ONE Support Launchpad gives you a view of your products, tenants and installations they reside on.
The SAP Enterprise Support reporting cockpit covers the following cloud products:
Our team is committed to reporting all high-impact incidents, which affect multiple customers. However, sometimes the replication of the incident information needs some time (approx. 5 minutes) to be transported. If you are having a service issue and it is not reflected in the application, contact us.
You can provide feedback by using the launchpad’s “Share Your Feedback” feature. Log on to the SAP Enterprise Support reporting cockpit via the SAP ONE Support Launchpad. At the bottom of the page, you will find the “Share your Feedback” link. Once you click on it, a pop-up window will appear. When asked “What is your feedback related to?”, choose “Other” from the drop-down menu. Enter the subject and the feedback and submit your feedback.
For any issues with regards to the SAP Enterprise Support reporting cockpit, report an incident under component SV-SCS-ESR.
|SAP Ariba||in process||2019|
|SAP Integrated Business Planning||in process||2019|
|SAP Business ByDesign||in process||2019|
|SAP Cloud Platform||in process||2019|
|SAP on-premise solutions||planned||n.n.|