Latest news (last 6 months)

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New in Customer Insights Dashboard: Learning(opens in new tab)

A new Learning area gives SAP customers clearer insight into their SAP Enterprise Support Academy enablement activities.

Customer Insights Dashboard Enhanced with Customer Overview Card(opens in new tab)

The new Customer Overview Card in the Customer Insights Dashboard offers a quick snapshot of key customer metrics for faster, smarter decisions.

Support Entitlement Made Clearer - New Enhancements in the Customer Insights Dashboard

Discover the new enhancements in the Customer Insights Dashboard that make understanding your support coverage clearer than ever.

Reporting in SAP for Me: New tabs "Survey (New)" and "Survey (Old)" in the Case reporting(opens in new tab)

With the two new tabs — Survey (New) and Survey (Old) — in SAP for Me reporting, you can now track and compare data from before and after the April 1, 2025 survey format change.

Check the Onboarding Status of Your Systems in Customer Insights Dashboard – Part 2(opens in new tab)

Track the onboarding status of your systems in the Customer Insights Dashboard—see what's complete, what's pending, and where actions are needed.

SAP Adoption PDF Report generator in Customer Insights(opens in new tab)

Leverage the new PDF Report Generator in the Customer Insights section of SAP for Me to export and distribute your SAP adoption metrics with ease.

Enhanced “CPU & Memory Consumption Overview” for Private Cloud in Customer Insights(opens in new tab)

With the enhanced CPU & memory consumption overview in the Customer Insights Dashboard, you can now monitor resource trends more precisely and proactively manage system optimisation.

Discover the All-New Summary Redesign in the Customer Insights Dashboard

A streamlined overview, sharper visuals and smarter layout make it easier than ever to grasp your KPIs at a glance and take action—right from your homepage.

“CPU Consumption Overview” Now Live for Private Cloud in SAP for Me Reporting

The “CPU Consumption Overview” in SAP for Me Reporting now gives you a clear look at CPU usage for your Private Cloud environment—so you can spot trends, manage capacity, and make data-driven decisions.

Recommendations added to the Case Overview Report in Customer Insights Dashboard

The latest update to the Case Overview Report in the Customer Insights Dashboard now adds recommendations based on your case averages — making it easier to spot patterns and act proactively.

Automated pdf based Support Insights report (SIR)

With the new automated “Support Insights Report” in the SAP for Me Customer Insights Dashboard, you can generate self-service PDF-based reports that consolidate your solution and support data with just a click.