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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
SAP supports customers in managing the life cycle of their SAP solutions. SAP Cloud ALM serves your agentic transformation execution platform. It is included in SAP cloud subscriptions and on-premise maintenance agreements.
Key benefits:
SAP Cloud ALM is undergoing a fundamental transformation — from a tool that informs and coordinates to an agentic platform that governs, operates, and continuously improves the enterprise landscapes it serves.
Joule provides a conversational user interface that's integrated with SAP Cloud ALM. You can use it as entry point to the full power of SAP Cloud ALM without needing to be an expert user of the tool. Natural conversation replaces complex navigation — the right information and the right action are one question away, regardless of your
SAP Cloud ALM provides various ALM AI agents and assistants. AI agents are used for executing individual tasks. AI assistants can be used to achieve specific goals which can include multiple steps or agents. In this scenario, the AI assistant orchestrates the agents involved. For example, the data management assistant in SAP Cloud ALM uses agents like Data Management Orchestration Agent, Transition Data Quality Scope Agent, Transition Data Quality Automated Resolution Agent, and more.
The strategic logic is clear: SAP Cloud ALM is the execution hub through which customers reach the Autonomous Enterprise. AI is not a feature added on top, but the primary mechanism through which the platform operates.
Watch the session Reimagining migration and modernization with agent-led AI assistants(opens in new tab) from SAP TechEd 2026. For a list of all available AI agents and assistants in SAP Cloud ALM, please refer to SAP Discovery Center(opens in new tab).
Define what will be implemented: Collect the business processes, solution content, and requirements that form the foundation of the project.
Fit-to-Standard Assistant
Digital Blueprint Scoping Assistant
System Analysis Assistant
Move data, custom code, and configuration from legacy systems (e.g., SAP ECC) into the new environment.
Data Management Assistant
Custom Code Assistant
Execute the implementation: Manage the project, configure and document the solution, test it, and deploy it.
Operate the live solution: Monitor health, detect issues, automate resolutions, and ensure continuous business continuity.
Migration Assistant
Dashboarding and Reporting Assistant
Operations Onboarding Assistant
Security and Compliance Assistant
Business Continuity Assistant
Service Delivery Assistant