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Setup & Configuration

The configuration of event processing rules is done in two steps:

  1. Add relevant recipients to Notification Management in SAP Cloud ALM (one-time effort)
  2. Create event processing rules in Intelligent Event Processing

Integration with External Services

You can integrate SAP Cloud ALM with ServiceNow to create incidents based on events.

Customer Support

In case you encounter problems using or setting up Intelligent Event Processing in SAP Cloud ALM, please report an incident using of the following components:

  • SV-CLM-OP-IEP – Intelligent Event Processing

Please select your SAP Cloud ALM tenant when reporting the incident.