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Technical Assistance
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Non-Technical Assistance
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Technical Assistance
Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
On this page you can find details on prerequisites, setup, housekeeping, and customer support details for Business Process Monitoring in SAP Cloud Application Lifecycle Management for operations.
Before you can monitor your processes with Business Process Monitoring in SAP Cloud ALM for operations, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.
For SAP S/4HANA and SAP Business Suite you need ST-A/PI version > 01U_731.
Please follow the Enabling SAP Cloud ALM APIs guide in SAP Help to retrieve your API keys (Clientid and Secret) and Host Name which you will need during the configuration.
To set up Business Process Monitoring please follow the monitoring setup guide:
As a Process Monitoring Administrator, you can now also delete unused services and systems directly in business process monitoring, for example, if they no longer exist in your landscape or if you plan to decommission them.
To do this, open the Configuration and expand the section Managed Components. Then choose "Edit Managed Components".
Once you've turned off the data collection and deleted the additional configurations of the component, you can delete it from business process monitoring.
As a Process Monitoring Administrator, you can now manage the retention time of single business documents and aggregated data as follows:
The specified retention times are valid for all monitored systems and services.
Be aware that SAP provides you a fair usage concept with 8GB HANA memory in total. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.
In case you encounter problems using or setting up Business Process Monitoring in SAP Cloud ALM, please report an incident using the following component:
Please select your SAP Cloud ALM tenant when reporting the incident.